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Citadines Prai Penang

4.0 star property

Photo gallery for Citadines Prai Penang

Outdoor pool
Exterior
Premium bedding, in-room safe, desk, soundproofing
Premier Suite, 2 Bedrooms | Restaurant
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Outdoor space
  • Gym
  • Parking included
  • Air conditioning

Explore the area

Map
G 01 MENARA SENTRAL, JALAN JURU SENTRAL, Bukit Mertajam, 14000
  • KPJ Penang Specialist Hospital
    ‪5 min drive‬
  • St. Anne's Church
    ‪7 min drive‬
  • AEON Mall Bukit Mertajam
    ‪8 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪37 min drive‬

Room options

View all photos for Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms | Living area

Premier Suite, 2 Bedrooms

  • 82 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, soundproofing

Executive Suite, 2 Bedrooms

  • 75 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Studio, 2 Single Beds

Premium bedding, in-room safe, desk, soundproofing

Premier Studio, 2 Single Beds

  • 39 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Studio, 1 King Bed

Premium bedding, in-room safe, desk, soundproofing

Premier Studio, 1 King Bed

  • 39 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

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About the area

Bukit Mertajam

With a stay at Citadines Prai Penang, you'll be centrally located in Bukit Mertajam, within a 10-minute drive of KPJ Penang Specialist Hospital and St. Anne's Church. .This aparthotel is 15.9 mi (25.5 km) from Gurney Drive and 12.2 mi (19.7 km) from Queensbay Mall.
View more Aparthotels in Bukit MertajamOpens in a new window

What's nearby

  • KPJ Penang Specialist Hospital - 5 min drive - 5.1 km
  • St. Anne's Church - 7 min drive - 5.6 km
  • Bukit​ Mertajam Hospital - 7 min drive - 5.9 km
  • AEON Mall Bukit Mertajam - 8 min drive - 7.9 km
  • Sunway Carnival Mall - 9 min drive - 9.8 km

Getting around

  • Penang Sentral - 16 min drive
  • Penang Intl. Airport (PEN) - 37 min drive

Restaurants

  • ‪Rutin - ‬5 min walk
  • ‪Tairyo 大渔 - ‬4 min walk
  • ‪The Forest - Signature - ‬2 min walk
  • ‪家乡重庆火锅馆 Gia Xiang Steamboat - ‬6 min walk
  • ‪Mezza9 - ‬5 min walk

About this property

Citadines Prai Penang

Aparthotel in Bukit Mertajam with a fitness center and a 24-hour front desk
Citadines Prai Penang offers 168 air-conditioned accommodations with safes and slippers. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on weekdays only.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 168 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided on weekdays only.
Take advantage of recreation opportunities including an outdoor pool and a fitness center.
Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, covered self parking on site

Family friendly

  • Children stay free (see details)

Food and drink

  • Water dispenser

Dining

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 25 for adults and MYR 12.50 for children

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: MYR 120 per night

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Outdoor areas

  • Garden

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Desk chair

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Up to 10 kg per pet
  • Fee: MYR 500 per accommodation per night
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Safe
  • Safe at front desk

Location highlights

  • In the city centre

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 168 units
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Bed sheets changed on request
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Electric car charging station
  • Energy-saving switches in guestrooms
  • Housekeeping (on request)
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Soundproofing
  • Towels (changed on request)
  • Vegetarian dining options
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MYR 500 per accommodation, per night
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 120.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 25 for adults and MYR 12.50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and window guards

Property is also known as

SKY Residence Prai
Citadines Prai Penang Aparthotel
Citadines Prai Penang Bukit Mertajam
Citadines Prai Penang Aparthotel Bukit Mertajam
SKY Residence Prai Managed by The Ascott Limited

Citadines Prai Penang Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 80 reviews
Rating 8 - Good. 26 out of 80 reviews
Rating 6 - Okay. 6 out of 80 reviews
Rating 4 - Poor. 2 out of 80 reviews
Rating 2 - Terrible. 1 out of 80 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Wee Kang

Business traveller
Liked: Staff & service
I think need to improve the level 5 parking area. The parking bay drawing look like not so nice & small. And, at the parking area don’t see any security guard, look like no so save. For the hotel room, room inside is ok but the outside room need to tidy. The rest so far is ok. Thank you.
Stayed 1 night in Dec 2024

10/10 Excellent

Tian San

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment is clean and comfortable 👌
Stayed 1 night in Sep 2024

8/10 Good

KOK SHEN

Travelled with family
Liked: Staff & service
Swimming pool condition need better maintain, wiring of inner pool light loosen, pool cleanliness, walk ways to the room full of spider webs.
Stayed 3 nights in Sep 2024

10/10 Excellent

HP

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel to choose
very friend front desk, free flow coffee
Stayed 2 nights in Aug 2024

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Tan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is limited
Stayed 3 nights in May 2024

10/10 Excellent

Mung Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

KOK SHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

KOK SHEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location are convenient.
Stayed 2 nights in Feb 2024

10/10 Excellent

NURUL NADIA BINTI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
Stayed 3 nights in Feb 2024

10/10 Excellent

DENNIS

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

gurmeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic room.
Stayed 2 nights in Nov 2023

4/10 Poor

Jimmy

Business traveller, Travelled with partner
Liked: Staff & service
The mattress was too soft, the pillow as well. The room has a weird smell, not to my liking but overall condition is still ok. Price wise, considering the location and room condition, slightly over though.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joycelyn Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Jul 2023

10/10 Excellent

YONGTZE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, friendly staffs.
Stayed 9 nights in Jul 2023

6/10 Okay

Fong

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms. Zero service
I found he room new, large and clean with its own kitchen and living area. Hot water and air conditioning worked well although it was a bit of a pain walking out regularly to get water from the dispenser. What I cannot understand was the piss poor attitude of the staff. ZERO greetings from reception to security to service staff throughout my stay. Unbelievable! I know it is a Citadines and I am not overly fussed by these things, but this really stood out. I might stay again given the quality of rooms but would prefer another hotel if available.
Stayed 1 night in Mar 2023

10/10 Excellent

Shariza

Liked: Cleanliness, staff & service, property conditions & facilities
All good during my stay. Very convenient, strategic location.
Stayed 3 nights in May 2023

10/10 Excellent

Sargunan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Qin

Stayed 3 nights in Mar 2023

10/10 Excellent

Elainn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.
Stayed 2 nights in Feb 2023

8/10 Good

Tarshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

MARK

Business traveller
Liked: Cleanliness, staff & service, amenities
Much to be liked and good value. Slightly noisy in room 3710 due to water piping above. Needs to be resolved.

10/10 Excellent

Jason

10/10 Excellent

Lee Eng

8/10 Good

Wit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room
Large room and comfy bed.
Stayed 2 nights in Sep 2022