6/10 Okay
Christopher
Travelled with partner
29 Dec 2024
Liked: Staff & service
I couldn't fault the staff, they were all friendly and helpful.
However, there were a few negative points:
The chairs in the dining room needed a good clean.
The glass fencing around the pool were smeary and needed cleaning.
The rubbish bin by the pool wasn't emptied for at least a couple of days.
Alice Springs itself did not feel safe at all, even during the day, so we did not venture out in the evening - I realise this is no fault of the hotel but it would have been nice if we were warned about this when checking in.
Finally, about a month before we were due to arrive our flight got changed which meant we wouldn't arrive until a day later. Despite contacting the hotel they wouldn't refund for the first day and didn't even offer a room upgrade.
It is a shame about these points, as it wouldn't take much effort to bring it round. But instead it just felt a little tired and neglected.
Christopher
Stayed 5 nights in Dec 2024