6/10 Okay
david, glasgow
3 Jan 2025
Liked: Staff & service
Disliked: Cleanliness, amenities
Good location
Friendly staff
Beyond that you're struggling.
Rooms and common parts are really tired.
No soap or shampoo in the rooms, which have dispensers means it's not been checked or topped up for days or weeks.
Bizarrely window was open when i got in at 9pm. In a storm. Room never got warm. Tv didn't work. Could've stream a tablet to it.
Breakfast was really grim.
Quite embarrassing. Plenty of choice. All of it poor. Cutlery was filthy. Ended up cleaning and polishing it again myself. Wasn't just watermarks, it was dirty. On a table of 4 settings, this was the better/safer option.
Despite an early table the buffet had crusty cheese, Bizarrely bread individually in paper bags was the highlight. The haggis and tattie scones lazily thrown into a fryer with dirty oil was the best option. Nothing felt clean.
Staff are all pleasant but no supervisor/management or leadership.
Gave up trying to check out and left my room key with 10" lead pipe on the counter and headed off in search of an early lunch.
Pool area is nice enough but rhe floors were filthy. Would recommend flipflops.
Used to be a great hotel 25 years ago. But reckon it's not changed much in that time.
david
Stayed 1 night in Dec 2024