4/10 Poor
Sheila
Travelled with partner
22 Jul 2024
Disliked: Staff & service, amenities, property conditions & facilities
The AC was not working the first night we got there, and it was 30 degrees Celsius in the room the entire night. I called someone from the hotel and they gave me exact instructions as to how to fix it, I even sent them pictures of the remote and they confirmed it should be working, but it never did for the night. After asking for a refund for the night, they came the next day maybe 10 minutes after we had left (and the ac was not working) and magically the AC was working again so they said. He then continued to text me insinuating I was lying and that I was doing something wrong when all I was saying was thanks. There was no room service the first day even though we left the room before 11:30 am like they said. We never got clean towels. And the power was out for around 30 minutes one night (this was mid summer when it was around 90 degrees Fahrenheit outside), I wrote to the man and he read my message and never answered. Service was god awful but the room was nice and unique and location was great.
Sheila
Stayed 4 nights in Jul 2024