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Hotel Rancho Encantado

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Rancho Encantado

Aerial view
Couples treatment room(s), body treatments, body wraps, body scrubs
Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Private beach, rowing
Breakfast, lunch, dinner served; Mexican cuisine

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • On private beach
  • Room service
  • Bar
  • Breakfast available
  • Hot tub
  • Pool

Explore the area

Map
Carretera Federal 307 Km 24, Bacalar, QROO, 77930
  • Lake Bacalar
    7 min walk
  • Laguna Bacalar Ecological Park
    3 min drive
  • Polytechnic University of Bacalar
    4 min drive
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    38 min drive

Room options

View all photos for Suite, Garden View

Suite, Garden View

Suite, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Casita Laguna Superior

Casita Laguna Superior

Casita Laguna Superior

  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Exclusive Villa

Exclusive Villa | Terrace/patio

Exclusive Villa

  • 90 sq m
  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Garden double room with AC

Garden double room with AC

Garden double room with AC

  • Sleeps 4
  • 2 Double Beds

View all photos for Double suite, lagoon view

Double suite, lagoon view

Double suite, lagoon view

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Cabin, Lake View

Cabin, Lake View

Cabin, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, Garden View

Superior Suite, Garden View

Superior Suite, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Jardin Doble 2 Camas

Suite Jardin Doble 2 Camas

Suite Jardin Doble 2 Camas

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Garden Master Suite

Garden Master Suite

Garden Master Suite

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Master Suite lagoon view

Master Suite lagoon view

Master Suite lagoon view

  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Traditional Cabin

Traditional Cabin

Traditional Cabin

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Twin Beds

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On private beach
Hot tub
Spa
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4.4 out of 5, Excellent, (266)
The price is NZ$407
for 1 night
includes taxes & fees
5 Jan - 6 Jan
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About the area

Bacalar

With a stay at Hotel Rancho Encantado in Bacalar, you'll be on a lake, within a 5-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. .This beach hotel is 1.4 mi (2.3 km) from Polytechnic University of Bacalar and 2.1 mi (3.5 km) from Fort of San Felipe.

What's nearby

  • Lake Bacalar - 7 min walk
  • Laguna Bacalar Ecological Park - 3 min drive
  • Fort of San Felipe - 4 min drive
  • Municipal Spa of Bacalar - 6 min drive
  • Cenote Cocalitos - 8 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive

Restaurants

  • ‪Marisqueria el Taco Loco - ‬15 min walk
  • ‪El Sazón a la Mexicana - ‬3 min drive
  • ‪Yerbabuena - ‬4 min drive
  • ‪Madre Masa - ‬4 min drive
  • ‪Taquería Ortega - ‬2 min drive

About this property

Hotel Rancho Encantado

Beachfront, with full-service spa
Hotel Rancho Encantado offers 35 air-conditioned accommodations with safes and ceiling fans. Beds feature premium bedding. Bathrooms include showers with rainfall showerheads, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
An outdoor pool and a spa tub are on site. Other recreational amenities include a private beach.

Children under 12 years old are not allowed in the spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Make yourself at home in one of the 35 air-conditioned guestrooms. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include safes and a turndown service, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy Mexican cuisine at Los Hechizos, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Cooked-to-order breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Planning an event in Bacalar? This hotel has 1216 square feet (113 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
Los Hechizos - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–10:00 AM: MXN 200-500 for adults and MXN 200-500 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Los Hechizos

Things to do

  • Canoeing
  • Full-service spa
  • Outdoor pool
  • A hot tub

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Front-desk safe
  • Vending machine

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (1216 square feet)
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Private beachfront location
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • This property does not have any lifts

More

  • Mosquito nets
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding

Bathroom

  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

More

  • Iron/ironing board (on request)
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 3000.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 for adults, and MXN 200 to 500 for children
  • Airport shuttle fee: MXN 560.00 per person (roundtrip)
  • Airport shuttle fee per child: MXN 560.00 (roundtrip), (from 2 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the spa tub without adult supervision
Guests under 13 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision

Property is also known as

Hotel Rancho Encantado
Hotel Rancho Encantado Bacalar
Rancho Encantado
Rancho Encantado Bacalar
Rancho Encantado Hotel Bacalar
Rancho Encantado Laguna Bacalar
Hotel Rancho Encantado Hotel
Hotel Rancho Encantado Bacalar
Hotel Rancho Encantado Hotel Bacalar

Hotel Rancho Encantado Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 713 out of 985 reviews" "
Rating 8 - Good. 211 out of 985 reviews" "
Rating 6 - Okay. 35 out of 985 reviews" "
Rating 4 - Poor. 14 out of 985 reviews" "
Rating 2 - Terrible. 12 out of 985 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente restaurant and friendly service
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so delighted with the stay. From the moment we walked in to see about check in from the moment we checked out the front desk staff was amazing. They exceeded expectations. Anything we asked for they went above. The restaurant food was top-notch for breakfast, the location, the quietness, all staff we encountered were excellent. The hotel restrooms the entire area was very clean. It was a beautiful area and will definitely be back. Thank you
Sunrise on the kayak
Stayed 2 nights in Aug 2024

8/10 Good

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Laguna front villa! It is well kept and staff (majority) was polite. Recommend to anyone who wants to disconnect from the noise of the world and reconnect with nature! One observation, however, would be to place notices/sign to remind people NOT to use sunscreen before entering the Laguna :( as I saw many guest applying it to their kids before they went into the water!
Stayed 3 nights in Aug 2024

10/10 Excellent

Edwin

The property is great live the settings had breakfast food was good but the services was not i must say
Stayed 1 night in Jul 2024

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful place to relax and enjoy love it
Stayed 3 nights in Jul 2024

8/10 Good

Victor

Travelled with family
Ok
Stayed 3 nights in Jul 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Anjanette

Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Scorpion fell from the roof to the bed
I was very excited to stay at the hotel because of the great reviews. We were provided a cabin and sadly an Alacran fell from the roof onto our bed while we were resting. My husband jumped up before he was stung. The hotel attempted to address the issue by saying these are common creatures especially due to the rain. Upon our insistence they switched our room. Late at night we are moving our items from one room to the next. The second room was better but the whole ordeal was not pleasant. The rest of facilities were solid.
Stayed 3 nights in Jun 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Anne, baltimore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no better location on the lake, especially if you rent a waterfront cabana with stairs leading directly into the water! Magical location a few miles out of town for those of us who don’t like noisy bars and street traffic. Attentive, friendly staff. Awesome swimming and views. Functioning AC. Pleasant, reasonably priced restaurant right overlooking the water. Truly a gem of a hotel. The rooms are spacious, simple, yet very clean and architecturally soothing. Elegant simplicity sums it up!
Stayed 1 night in Jun 2024

10/10 Excellent

MARILYN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in was seamless and we were greeted most graciously. Our casita, el cocodrillo is gorgeous with a view and terrace on the lagoon. Food, drinks and service are equally on point. We’ll keep coming back.
Stayed 1 night in Jun 2024

10/10 Excellent

Eugenia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Monserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Travis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property
Stayed 1 night in Apr 2024

10/10 Excellent

Jose De la

Travelled with partner
Liked: Amenities
Great stay, place it’s awesome and the staff is super nice z
Stayed 4 nights in Apr 2024

10/10 Excellent

Camellia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean and beautiful, great for kids
Stayed 3 nights in Mar 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what is like more is the prices are not bad
Stayed 1 night in Mar 2024

10/10 Excellent

Jose l

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice quiet place very relaxing
Stayed 2 nights in Mar 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 2 nights in Mar 2024

2/10 Terrible

Yuneri

Stayed 1 night in Mar 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything, it was exactly what we needed, quiet and relaxing.
Stayed 5 nights in Mar 2024

6/10 Okay

laurie

Travelled with family
Liked: Cleanliness
Nice room, clean. Had one on the lagoon with a small dock with lounge chairs, very nice. Pool and jacuzzi are nothing much and rarely used by anyone. Restaurant food is poor, and main concierge was useless.
Stayed 3 nights in Feb 2024

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location on the lake is stunning, although manage your lake view from rooms as it’s very obstructed by trees (which are beautiful and osprey land on them). Getting to/from the hotel is only feasible by car, with a barking dog patrolling the outside road, if you do try and walk. The outdoor communal areas were not the most comfortable to and relax in
Stayed 2 nights in Dec 2023