This has been a thoroughly unpleasant hotel experience.
I want to start by emphasizing this is not on the staff, but a lack of resources and contingency plans from the company.
Our stay started with an hour-long check-in. The computers wouldn't load in either the Homewood or Hilton lobbies, leaving the staff helpless since they couldn't check records or make room keys. This severely cut into our rest time prior to an event. It took speaking to a manager and troubleshooting solutions to get us into a clean room.
The room was immaculately clean, but the water from the taps took forever to warm up, and there was a significant crack in the sink. We soon found out that night that the soundproofing was also terrible. The LRT is right outside the room, running every 10 minutes. The wall the bed was against was terribly thin and we got to listen to a woman thoroughly enjoy herself all night long. Add to that, the toilet activated every time someone on the floor above flushed theirs.
In the mornings, the complimentary breakfast was terrible. I can best describe the scrambled eggs taste as hot dog water. The sausage was horribly dry and tough.
On our second night we went to the pool, which was nice enough. But on returning to our room, the key refused to let us in despite activating the elevator. So we had to return to the main lobby, dripping wet, to get a new one made.
We will not be staying there again.