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Canopy by Hilton Cancun La Isla

4.5 star property

Photo gallery for Canopy by Hilton Cancun La Isla

Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers
2 restaurants, breakfast served
1 bedroom, minibar, in-room safe, individually decorated
Exterior
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Spa

Explore the area

Map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪2 min walk‬
  • Cancun Interactive Aquarium
    ‪2 min walk‬
  • Tortuga Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Double Room, 2 Queen Beds (Sunset Bay View)

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room, 2 Queen Beds (Sunset Bay View)

9.2 out of 10
Wonderful
(5 reviews)
  • 33 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 2 Queen Beds (La Isla)

1 bedroom, minibar, in-room safe, individually decorated

Signature Double Room, 2 Queen Beds (La Isla)

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

1 bedroom, minibar, in-room safe, individually decorated

Premium Room, 2 Queen Beds (Sunrise View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Double Room, 1 King Bed (Sunset Bay View)

1 bedroom, minibar, in-room safe, individually decorated

Exclusive Double Room, 1 King Bed (Sunset Bay View)

8.6 out of 10
Excellent
(11 reviews)
  • 32 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Queen Beds (Sunrise View)

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room, 2 Queen Beds (Sunrise View)

9.4 out of 10
Exceptional
(16 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Nichupte Bay View)

1 bedroom, minibar, in-room safe, individually decorated

Presidential Suite, 1 King Bed (Nichupte Bay View)

  • 94 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed (Sunrise View)

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room, 1 King Bed (Sunrise View)

9.0 out of 10
Wonderful
(12 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Panoramic View)

Junior Suite, 1 King Bed (Panoramic View) | Living area

Junior Suite, 1 King Bed (Panoramic View)

  • 59 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Sunset View)

1 bedroom, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed (Sunset View)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Sunset View)

1 bedroom, minibar, in-room safe, individually decorated

Premium Room, 2 Queen Beds (Sunset View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed (La Isla Room)

1 bedroom, minibar, in-room safe, individually decorated

Signature Double Room, 1 King Bed (La Isla Room)

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

With a stay at Canopy by Hilton Cancun La Isla in Cancun (Zona Hotelera), you'll be steps from La Isla Shopping Mall and a 3-minute drive from Aquaworld. .This luxury hotel is 2.8 mi (4.5 km) from Iberostar Cancun Golf Course and 3.8 mi (6.2 km) from El Rey Ruins.

What's nearby

  • La Isla Shopping Mall - 2 min walk - 0.2 km
  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • Aquaworld - 5 min drive - 3.6 km
  • Tortuga Beach - 11 min drive - 7.0 km
  • Langosta Beach - 12 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Duna Pool Bar - ‬4 min walk
  • ‪Andiamo - ‬5 min walk
  • ‪Los Chachalacos - ‬5 min walk
  • ‪Azulinda Cafe & Bar - ‬4 min walk

About this property

Canopy by Hilton Cancun La Isla

Luxury Cancun hotel connected to a shopping center, steps from La Isla Shopping Mall
Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Make yourself at home in one of the 174 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages and body treatments. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. This Art Deco hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Azulinda Cafe & Bar, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Azulinda Cafe & Bar - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Wander Rooftop - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 31 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Azulinda Cafe & Bar
  • Wander Rooftop

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms

Outdoors

  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Body treatments
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2020
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 31 per person
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Canopy by Hilton Cancun La Isla Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 443 out of 638 reviews
Rating 8 - Good. 112 out of 638 reviews
Rating 6 - Okay. 36 out of 638 reviews
Rating 4 - Poor. 22 out of 638 reviews
Rating 2 - Terrible. 25 out of 638 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laurencia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

6/10 Okay

Deana

Liked: Staff & service, property conditions & facilities
It is fine for the price
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Stayed 1 night in Dec 2024

10/10 Excellent

Nabarun, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to the beach and main hotel zone of Cancún Mexico. The amenities are new and in great condition. Wander rooftop is star of the show.
Stayed 4 nights in Mar 2025

10/10 Excellent

Wenping

Stayed 2 nights in Apr 2025

10/10 Excellent

SHERKESHA

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's nothing I can say negative about this property. It was clean, quiet, centrally located, the satff was AMAZING especially Adrian. The rooftop pool was warm with nice views.The food options at the hotel are limited, if you're one who likes eating at the hotel but there are restaurants right at the hotel within a 5 min walk. This was a great stay for our group of 7. Uber picked up from the hotel. They were extremely affordable and fast. We had to order 2 cars because the size of our group however we probably paid an average of $8usd for each ride. Would highly recommend and definitely stay again when in Cancun.
Stayed 3 nights in Mar 2025

2/10 Terrible

BELAL

Liked: Staff & service
Disliked: Cleanliness

Bed bugs

I have bed bug bites all over me. Stayed in room 330
Stayed 3 nights in Mar 2025

8/10 Good

Elden

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay!
Stayed 2 nights in Jan 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Amenities
It’s convenient . It’s close to restaurants and stores.
Stayed 1 night in Mar 2025

2/10 Terrible

Cinthia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Didn't like how limited the bar hours we're. By 10:50 pm Bartender didn't want to serve anything. We accidentally left 2k near the pool and "nobody found anything " very disappointing manager and staff. Will never return here.
Stayed 4 nights in Mar 2025

8/10 Good

jingliang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Grace

Travelled with partner
I am surprised that the vanity pack was not refilled everyday.
Stayed 4 nights in Mar 2025

6/10 Okay

Sheldon

Stayed 2 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Mar 2025

10/10 Excellent

chara

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Richard

Stayed 1 night in Feb 2025

10/10 Excellent

John

Stayed 4 nights in Mar 2025

10/10 Excellent

gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. Kind and helpful staff. Roof top pool and food in the bar were great! Amazing view from up there as well.
Stayed 2 nights in Feb 2025

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a one night stopover. Part of the La Isla shopping mall. Staff are outstanding. Nice rooftop pool and bar. Rooms are clean and well equipped Limited options for meals
Stayed 1 night in Mar 2025

10/10 Excellent

Ruyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good condition. Excellent breakfast.
Stayed 5 nights in Feb 2025

10/10 Excellent

Vito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service , location, friendly staff roof top bar
Stayed 1 night in Feb 2025

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una gran estadía muy conveniente
Stayed 3 nights in Dec 2024

10/10 Excellent

TARA

Travelled with partner
Liked: Staff & service
Property fine for a night stay but we had no hot water and needed maintenance to come to room at 11 pm to fix. Not ideal after a long day
Stayed 1 night in Feb 2025

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel. Staff were extremely friendly and welcoming. I felt safe to walk around the area. There are two huge outdoor malls that were great for shopping. Right beside a bus stop to go up and down the hotel zone. The hotel itself was clean, incredible rooftop bar and pool. Definitely recommend staying here if you’re looking to do something other than an all inclusive! Shoutout to the three guys at the front door Jonathan, Adrian and Charlie for helping us with our many questions and always helping us with our bags. And to Paola for helping my partner get supplies for my birthday celebration!
Stayed 6 nights in Feb 2025