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Canopy by Hilton Cancun La Isla

4.5 star property

Photo gallery for Canopy by Hilton Cancun La Isla

Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers
Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers
Exterior
2 restaurants, breakfast served
Minibar, in-room safe, individually decorated, individually furnished

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪1 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪2 min walk‬
  • Place, Hotel Zone Beaches
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed (Panoramic View)

Junior Suite, 1 King Bed (Panoramic View) | Living area

Junior Suite, 1 King Bed (Panoramic View)

  • Bay view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Double Room, 1 King Bed (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Exclusive Double Room, 1 King Bed (Sunset Bay View)

8.8 out of 10
Excellent
(12 reviews)
  • Bay view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Nichupte Bay View)

Presidential Suite, 1 King Bed (Nichupte Bay View)

Presidential Suite, 1 King Bed (Nichupte Bay View)

  • Bay view
  • 94 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Double Room, 2 Queen Beds (La Isla)

Minibar, in-room safe, individually decorated, individually furnished

Signature Double Room, 2 Queen Beds (La Isla)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, 2 Queen Beds (Sunset Bay View)

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 2 Queen Beds (Sunset Bay View)

9.2 out of 10
Wonderful
(5 reviews)
  • Bay view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, 2 Queen Beds (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 2 Queen Beds (Sunrise View)

9.4 out of 10
Exceptional
(18 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, 1 King Bed (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room, 1 King Bed (Sunrise View)

9.2 out of 10
Wonderful
(14 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed (La Isla Room)

Minibar, in-room safe, individually decorated, individually furnished

Signature Double Room, 1 King Bed (La Isla Room)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Bed Room with Sunset Bay View

Minibar, in-room safe, individually decorated, individually furnished

Two Queen Bed Room with Sunset Bay View

  • Sleeps 4

View all photos for Two Queen Bed Room with Sunrise View

Minibar, in-room safe, individually decorated, individually furnished

Two Queen Bed Room with Sunrise View

  • Sleeps 4

View all photos for King Room with Sunrise View

Minibar, in-room safe, individually decorated, individually furnished

King Room with Sunrise View

  • Sleeps 2

View all photos for Master King Bed Suite with Nichupte Bay View

Minibar, in-room safe, individually decorated, individually furnished

Master King Bed Suite with Nichupte Bay View

  • Sleeps 4

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 2 Queen Beds (Sunrise View)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Sunset View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 2 Queen Beds (Sunset View)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Sunset View)

Minibar, in-room safe, individually decorated, individually furnished

Premium Room, 1 King Bed (Sunset View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium King Room with Sunset View

Minibar, in-room safe, individually decorated, individually furnished

Premium King Room with Sunset View

  • Sleeps 2

View all photos for Premium Two Queen Room with Sunrise Bay View

Minibar, in-room safe, individually decorated, individually furnished

Premium Two Queen Room with Sunrise Bay View

  • Sleeps 4

View all photos for Premium Two Queen Room with Sunset Bay View

Minibar, in-room safe, individually decorated, individually furnished

Premium Two Queen Room with Sunset Bay View

  • Sleeps 4

View all photos for One Bedroom King Suite with Panoramic View

Bathroom

One Bedroom King Suite with Panoramic View

  • Sleeps 2

Sunset Bay View King Room

  • Sleeps 2

1 King Bed Mobility/Hearing Access Ri Shower

  • Sleeps 2

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About the area

Cancun

With a stay at Canopy by Hilton Cancun La Isla in Cancun (Zona Hotelera), you'll be steps from La Isla Shopping Mall and a 3-minute drive from Aquaworld. .This luxury hotel is 2.8 mi (4.5 km) from Iberostar Cancun Golf Course and 3.8 mi (6.2 km) from El Rey Ruins.

What's nearby

  • La Isla Shopping Mall - 1 min walk - 0.0 km
  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • Isla Dorada - 3 min walk - 0.3 km
  • Hotel Zone Beaches - 10 min walk - 0.9 km
  • Marlin Beach - 10 min walk - 0.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Park Royal Cancun - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Andiamo - ‬5 min walk
  • ‪Hooters - ‬4 min walk
  • ‪Los Chachalacos - ‬5 min walk

About this property

Canopy by Hilton Cancun La Isla

Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Make yourself at home in one of the 174 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages and body treatments. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. This Art Deco hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Azulinda Cafe & Bar, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Azulinda Cafe & Bar - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Wander Rooftop - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free valet parking on site
  • Parking on site (USD 8 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 31 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Azulinda Cafe & Bar
  • Wander Rooftop

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms

Outdoors

  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Body treatments
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2020
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 31 per person
  • Self parking fee: USD 8 per day
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Canopy by Hilton Cancun La Isla Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 514 out of 747 reviews
Rating 8 - Good. 125 out of 747 reviews
Rating 6 - Okay. 50 out of 747 reviews
Rating 4 - Poor. 26 out of 747 reviews
Rating 2 - Terrible. 32 out of 747 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have to give a shout out to Carlos. He was absolutely wonderful and made sure that even though we were having a stressful time trying to find a place to stay while our flight was delayed he made sure that we had an enjoyable experience from beginning to end.
Stayed 1 night in Dec 2025

2/10 Terrible

bianca

Stayed 2 nights in Dec 2025

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Amenities
Very expensive for vwry little better option to stay on beach side
Stayed 2 nights in Dec 2025

4/10 Poor

Bing

Travelled with family and small children
We experienced multiple service and maintenance issues during our stay, especially concerning basic comfort and housekeeping. On the first night, our room did not have proper blankets, which made it very difficult to sleep. When we requested blankets, we were initially given sheets instead, and one of them was damp. During the stay, housekeeping was inconsistent, and one day the room was not serviced at all. Additionally, the air conditioning system did not function properly — the control panel was damaged, the temperature display was unreadable, and the AC kept blowing cold air regardless of the setting. We were traveling with children, and these repeated issues significantly affected our comfort and rest. Overall, the service did not meet expectations for this category of hotel.
Stayed 6 nights in Dec 2025

10/10 Excellent

Franccesca

Stayed 2 nights in Jan 2026

10/10 Excellent

Katsumi

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and the service was excellent.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ke, West Lafayette

Stayed 3 nights in Dec 2025

4/10 Poor

Gitta

Travelled with family
Disliked: Cleanliness, staff & service
I would pick a different hotel. Pros: food is good, the rooftop pool and bar are managed ok, and the room is OK. Cons: poor service at the front desk, our room was 2h late to check in after multiple complaints- didn’t get a check in until 5:30pm and seems like this is standard, they do not have enough cleaning staff, our room was never cleaned for two days and they didn’t even get to our room to clean it until 7pm the final day, it is a 15-20 min walk to the beach (stay on the other side of the street at many other hotels like Westin or aqua and you get beach access but not here), breakfast is good but they are understaffed so it takes forever to get coffee or a seat, the key to our room never worked and we had to change it 5x.
Stayed 3 nights in Dec 2025

10/10 Excellent

Bingli

Stayed 1 night in Dec 2025

10/10 Excellent

Mario Abel

Stayed 2 nights in Dec 2025

6/10 Okay

Netanel

Stayed 1 night in Dec 2025

10/10 Excellent

Zack

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel.
Stayed 1 night in Nov 2025

6/10 Okay

Chowdhury

Stayed 3 nights in Nov 2025

10/10 Excellent

Arturo

Stayed 4 nights in Nov 2025

6/10 Okay

Valerie, Tilbury

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t expect early check-in at noon, said should be good at 2pm, us & another couple requested same floor. Returned after 2; friend’s room ready, ours in an hour (still not clean yet). Another hour passed, missing out on roof top pool, still not ready, can get room on another floor. Fine. Tried to go to friend’s room to retrieve our bags via elevator. Swipe card needed to run elevator. Nothing. After a few attempts, lights went out in elevator. By myself! Finally got lights to come on, opened in lobby. NOW the clerk tells me it won’t open on another floor of rooms. Now you tell me! Frustrating situation
Stayed 1 night in Nov 2025

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2025

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Oct 2025

10/10 Excellent

Lena

The room was very clean and service of the staff was exemplary. Jonathan brought our luggage up to our room and was so attentive throughout our stay here and even took it upon himself to make dinner reservations for us at the Macao Casino next door!
Stayed 2 nights in Nov 2025

6/10 Okay

Andrew

Stayed 1 night in Nov 2025

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to La Isla shopping center and the ferris wheel. Incredible views from the roof. Staff was super friendly & helpful. Baggage storage was very useful amenity.
Stayed 1 night in Nov 2025

10/10 Excellent

Simon, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent!
Stayed 1 night in Nov 2025

10/10 Excellent

Mario, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and I’d definitely go back there.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ana, Playa del Carmen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, super friendly staff and wonderful location
Stayed 2 nights in Oct 2025

10/10 Excellent

Yahaira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing from the beginning of check-in process was flawless from the elevator usage in the room was clean with mini fridge coffee maker great views cleaning is of bedding, but the show was the pool rooftop pool. That was amazing views. The hot tub could be a little bit warmer, but overall, it was a great one night stay I would definitely come back here restaurant options. We’re pretty good even though we didn’t eat in the hotel restaurants we walked About two or three blocks down to a local taco place which the food was delicious. Love that option that you can just walk and still have local food. The parking can be an issue you can either valet, which is free or you can use the garage we valet and provide our keys that was flawless. They were very welcoming and when it was time to leave, we told them 10 minutes before and they brought our car to the front overall great experience
Stayed 1 night in Oct 2025

10/10 Excellent

Judith Cristina

Stayed 3 nights in Oct 2025