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Casa Turquesa - Near Luxury Avenue Shopping Mall

4.0 star property

Photo gallery for Casa Turquesa - Near Luxury Avenue Shopping Mall

Outdoor pool, pool umbrellas, pool loungers
Royal Suite
Royal Suite
Suite, Garden View
Royal Suite

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Barbecue grill

Explore the area

Map
Cancun, QROO
  • Marlin Beach
    ‪8 min walk‬
  • Cancun Interactive Aquarium
    ‪17 min walk‬
  • La Isla Shopping Mall
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for King Suite Ocean View

King Suite Ocean View | View from room

King Suite Ocean View

  • Studio
  • Ocean view
  • Sleeps 4

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Suite, Garden View

In-room safe, individually decorated, individually furnished

Suite, Garden View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Suite

Royal Suite

Royal Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Honeymoon Suite

In-room safe, individually decorated, individually furnished

Honeymoon Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Standard Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the area

Cancun

With a stay at Casa Turquesa - Near Luxury Avenue Shopping Mall in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Hotel Zone Beaches. .This beach aparthotel is 4.3 mi (7 km) from Delfines Beach and 2.8 mi (4.4 km) from Iberostar Cancun Golf Course.
View more Aparthotels in CancunOpens in a new window

What's nearby

  • Kukulcan Plaza Shopping Mall - 2 min walk - 0.2 km
  • Marlin Beach - 8 min walk - 0.7 km
  • Cancun Interactive Aquarium - 17 min walk - 1.5 km
  • La Isla Shopping Mall - 17 min walk - 1.5 km
  • Aquaworld - 4 min drive - 3.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪La Veranda - ‬7 min walk
  • ‪El Fish Fritanga - ‬10 min walk
  • ‪Ilios Restaurant - ‬12 min walk
  • ‪mb Restaurant - ‬13 min walk
  • ‪Taboo Cancun - ‬18 min walk

About this property

Casa Turquesa - Near Luxury Avenue Shopping Mall

On beach with outdoor pool, near La Isla Shopping Mall
Casa Turquesa - Near Luxury Avenue Shopping Mall offers 30 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads. This Cancun aparthotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool.
Make yourself at home in one of the 30 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This Beaux Arts aparthotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at El Mirador, a poolside restaurant which features a garden view. You can also stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
El Mirador - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Pool Bar - This bar is located by the pool. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Beach

  • On a white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Car recommended
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Restaurants on site

  • El Mirador
  • Pool Bar

Dining

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: MXN 150 to 380 for adults and MXN 80 to 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Library
  • Piano

Outdoor areas

  • Barbecue grill
  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Golfing nearby
  • Outdoor pool (guest access) nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 4 floors
  • Beaux Arts architecture
  • Built in 1991
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 150 to 380 for adults, and MXN 80 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa

Casa Turquesa - Near Luxury Avenue Shopping Mall Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 446 out of 1079 reviews
Rating 8 - Good. 259 out of 1079 reviews
Rating 6 - Okay. 143 out of 1079 reviews
Rating 4 - Poor. 110 out of 1079 reviews
Rating 2 - Terrible. 121 out of 1079 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Room comfort

Beautiful art and view, falling apart premises.

Our view was breathtaking, but unfortunately the owners are letting the place fall apart. AC stopped working in the middle of the night and I cut my foot on broken granite from the bathtub. They’ve let entropy rule day, unfortunately. Hopefully they put a little effort in to fixing up what would otherwise have been a wonderful spot.
Stayed 1 night in Jan 2025

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, room comfort

Nice place and quiet

Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Room comfort

Nice stay, beds need upgraded

Our stay at Hotel Tuequesa in Cancun, Mexico, was a disappointing experience overall, despite the friendly and attentive staff. The beds were incredibly uncomfortable, with hard, lumpy mattresses and flat, unsupportive pillows, making it impossible to get a restful night’s sleep. The jacuzzi tub in our room was another letdown—it was old, chipped, and barely functional, with weak jets and an unhygienic appearance. Dining was underwhelming, with no buffet and a limited à la carte menu that lacked variety and flavor, especially for a destination celebrated for its cuisine. An unexpected issue was the presence of cats near the front gate of the property, which the staff feed with tuna cans. While the cats didn’t wander into dining or guest areas, their presence might be off-putting to some. Accessibility was also a significant concern: the hotel’s elevators were out of service, creating challenges for guests with heavy luggage or mobility issues, and the steep, uneven driveway made navigating the property difficult, particularly for older visitors. While the staff were kind and eager to assist, their efforts couldn’t compensate for the hotel’s many shortcomings. Until improvements are made, we would likely not return to this specific one within the future. Overall, a nice stay but beds could have changed a lot of aspects for our trip.
Stayed 4 nights in Jan 2025

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a cool property! Beautiful pool and beach with fantastic service!
Stayed 1 night in Jan 2025

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I like the location, proximity to the beach, the price, the security, it was quiet and relaxing. I didn't like that the shower didn't work and the tub was unusable, and the walls were falling apart.
Stayed 3 nights in Dec 2024

4/10 Poor

LAZARO

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
- Really poor maintenance hotel. - Main entrance pavers with holes and uneven. - Entrance full of cats - Holes in the ceiling and walls. - Sliding doors hardly open. - Locked windows. - Inoperable Elevator. Need to take a two floor spiral staircase with the luggage. - Inoperable and dirty Jacuzzi. - Disgusting and dirty showers with mold. Need to take shower with sandals. - Hot water limited . Every single day we ended taking cold showers. - Uncomfortable mattress and hard pillows . - One remote control for both rooms splitters. - Outlets with no plates and electrical cables hanging representing a hazard. - Limited kitchenette: no microwave, dirty Refrigerator with mold. Not enough to keep an ice cream solid. - Slow and ntermittent Internet The positive side of the staying is the location, Beach access’s and pool. The hospitality service and amicability
Stayed 5 nights in Dec 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had taken a red eye. We arrived at 9:30am and were given a room, which we were grateful for! The Diamante (Diamond) garden view room was about 40 steps to the pool and then stairs to the ocean. The people were friendly. The beach was a bit choppy, but we jumped the waves. We felt safe walking to Soriana at 10 pm. We loved all the kitties, too-no bugs etc.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jessika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El hotel muy bien, habitación amplia, limpia y segura. A la orilla de la playa. Con restaurante a la carta. Excelente servicio de Eduardo en recepción, de la sra de la caseta en la entrada y de los meseros del restaurante.
Stayed 3 nights in Dec 2024

4/10 Poor

Carter

Travelled with family
Disliked: Cleanliness, room comfort

Property needs maintenance

The property is in need of basic maintenance. The driveway is crumbling, the tennis court is ridiculous. The inital room we were assigned should not even be used for guests as it has no view and junk behind the patio door which is the access to the pool/beach. There was sand and insects on the furniture. Basic cleaning isn't being done here. We left early but got a refund for the remaining days.
Stayed 4 nights in Dec 2024

10/10 Excellent

Benigno, anaheim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great ocean view.

4/10 Poor

Sonia, Houston

Liked: Cleanliness
I would like to request a refund for my stay. The sliding doors of my room were jammed and not working. I went to bed with the patio ground floor terrace doors open and not able to lock ?? The property stated they would give me refund but has to come from Expedia. Please follow up with me ASAP and contact the property regarding my stay Dec ,25, 2024 for 1 night.
Stayed 1 night in Dec 2024

10/10 Excellent

Benigno, anaheim

Liked: Cleanliness, amenities, property conditions & facilities
Great value
Stayed 2 nights in Dec 2024

2/10 Terrible

Ricardo

Travelled with partner
Disliked: Amenities, property conditions & facilities
Wifi was terrible
Stayed 6 nights in Dec 2024

2/10 Terrible

Saurabh

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stay away. Avoid at all cost. Only becaus of cost location, you may fall prey to this hotel. Unfortunately, I booked 5 nights stay and left in 1. ISSUES (Also shared with front desk and you will find in this and all other reviews of this hotel): - Old and rusted, cheap and bad infra. - With family, not even a chance to stay. - only because of location, god knows why the owner is not upgrading it. - Found ants in room, bed, table. - Bathtub in balcony was broken, rusted and useless. - Faced water problem in morning, our day tour plan ruined because of that. - Obscene and naked photos (large and huge) are in the lobby, including the statues and few scary ones as well. - There is this negative vibe as soon as you enter. - Now I know why its usually empty. Read in comments and witnessed, you will barely find a couple of guest, I bet not staying for more than a day or 2. Suggestion: If you want a cost effective hotel, go for Residence Inn by Marriott at the south end of hotel zone. Using taxi (uber / didi) is worth it to reach any place in hotel zone. Experience: Do not book for more than 1 night even if you plan to take a chance. I bet it will be available if you like and plan to extend. I had to pay penalty of 1 night charge extra for cancellations (even after their problems of water and dirt) Recommendation: Not at all recommended.
Stayed 5 nights in Dec 2024

6/10 Okay

Soroush

Stayed 4 nights in Dec 2024

2/10 Terrible

Luis Alberto

Disliked: Cleanliness, property conditions & facilities
Not recomended for the price..
Stayed 2 nights in Dec 2024

8/10 Good

mir

Liked: Cleanliness, property conditions & facilities
I was satisfied and would be staying again the only problem was the douche that could be replaced for sure not a big deal!
Stayed 6 nights in Dec 2024

2/10 Terrible

David, Las Vegas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at [Hotel Name], and unfortunately, it was a very unpleasant experience. The building itself felt extremely old and in dire need of maintenance. The first impression was disappointing, with peeling paint, creaky floors, and outdated décor that looked like it hadn't been updated in decades. The room I was assigned had a musty smell, and the furniture was worn out and uncomfortable. The bathroom was no better, with chipped tiles and a shower that barely worked. It was difficult to get a good night’s sleep due to the thin walls and the noise from the street outside. It seemed like no effort was made to maintain the basic facilities, and it was evident that the hotel hadn’t been properly cared for in years. The staff were polite but not very helpful in addressing the issues. When I mentioned my concerns, there was no effort to resolve them or even offer an alternative solution. The hidden fees left me feeling incredibly frustrated and misled. When I booked my stay, the price seemed reasonable, but once I checked in, I was hit with unexpected additional charges that I had no prior knowledge of. that wasn’t mentioned anywhere in the booking process. Then, To make matters worse, the hotel staff didn’t seem apologetic or willing to explain why these fees were necessary. I felt taken advantage of, and it really detracted from the overall experience. I understand that some hotels charge extra fees, but the lack of transparency at this hotel was completely unaccep
Stayed 4 nights in Nov 2024

8/10 Good

Irina

Liked: Room comfort

Not for everybody, but we would stay again

If you are looking for an ultimately predictable and in some ways rather bland experience like you would expect to get from Marriott or Hilton (not that I’m knocking these at all), then you probably won’t be choosing this hotel. The hotel is maybe best compared to an affluent older lady with a glamorous past who enjoys the nice things in life. Based our my room and all the others I saw, the rooms are very generous, have wonderful balconies, have bathrooms with separated toilet/bath/shower, have dressing rooms, have beautiful artwork, have fridges, have classic grand furniture, have huge beds, have wonderful views out over the pool and out to sea. I’m sure there is lots more I have missed. However, with this comes aspects that are no longer quite so fresh. It also doesn’t have quite the consistency of the big brands. For example, the drive has some lose stones, you need to ask if you want an iron and parts of the facade would benefit from some maintenance. If you aren’t put off, you also get to see the owners beautiful and extensive artwork and sculptures. Would I return… absolutely… 100%… the potential criticisms are easily offset by the benefits. Loved it. Of all the criticisms that I read in advance, I do agree that the mattress is very firm… It isn’t like sleeping on a rock as someone suggested, but it’s definitely firm… but not a problem in my view
Stayed 2 nights in Dec 2024

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, room comfort

Amazing staff

Although the hotel needed some upgrades, it was very beautiful with a lot of special touches. The staff were amazing. They were super friendly and helpful. And quickly became our friends. it felt like we were visiting friends in their large mansion. It was really nice to be right on the ocean. The restaurant and pool was great too.
Stayed 2 nights in Nov 2024

8/10 Good

Pranab

Travelled with partner
Liked: Cleanliness
Property is nice. I think there is lack of maintenance staff but at this price it is a great deal
Stayed 1 night in Nov 2024

2/10 Terrible

niccole

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The worst stay experience ever in hotel zone area. The facility was outdated, with old pictures along with non family friendly statue of women. The room was clean and big. Unfortunately the back sliding door to did not lock, A/C had smell mold when turned on, toilet flooded, shower door did not block water from everywhere. The walk way to rest of bathroom was wet afterwards.The sunken in jacuzzi tub did not work inside room nor the tub outside in patio. Even worse, I paid in advance for one night stay. When I attempted to check out from the facility, they tried to overcharge me for four night stay. Had to get Expedia representative to step in to help, even after I showed my receipt. Not a place to recommend but to avoid at all cost.
Stayed 1 night in Nov 2024

4/10 Poor

David

Disliked: Cleanliness, amenities, property conditions & facilities
The property has a very extreme MOLD problem. Mold is dangerous to both healthy and unhealthy people. I would def avoid. You can see it was once a nice place. Now it is run down and in need of a major renovation.
Stayed 1 night in Nov 2024

2/10 Terrible

YIZHAR

Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

MIRNA

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
It’s sad that a property with so much potential… lack of maintenance to the property makes the stays literally sad the building is extremely poorly maintained the staff is really friendly and eagerly to assist always the location couldn’t be more exquisite… hopefully they will update the building soon
Stayed 5 nights in Oct 2024