6/10 Okay
Kamlesh
Travelled with family and small children
4 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at your property for 5 nights and 6 days, and while we appreciated certain aspects, there were areas where our experience fell short.
1. Room Experience:
We booked a junior suite with an ocean view but received a room with a pool view and partial ocean view, which was not indicated during booking. When we inquired, we were directed to Expedia, and to get the oceanfront view we expected, we paid an additional ~$60day.This was disappointing, especially as Expedia advertises free upgrades, which seems misleading.
2. Property (5/5):
The property was beautifully maintained, clean, and well-decorated.
3. WiFi (2/5):
WiFi service was inconsistent.
4. Entertainment (4/5):
The entertainment team and poolside activities and the nightly shows were enjoyable.
5. Drinks:
The quality of alcoholic drinks was below expectations, as they seemed to use cheap and weak alcohol.
6. Room Amenities:
While the minibar was stocked with canned drinks and bottled water, it lacked snacks.
7. Food (2/5):
The food quality was a major disappointment.
- Buffets lacked variety.
- While restaurants offered friendly service and didn’t require reservations, the food was subpar. Meals were often lukewarm, seafood cold, and meats overcooked. This was unexpected for a premium-priced all-inclusive experience. And gave me food poisoning!
Overall, while we enjoyed the property and activities, the misleading room details, food quality, and drink standards were significant letdowns.
Kamlesh
Stayed 5 nights in Dec 2024