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Dreams Natura Resort & Spa - All Inclusive

4.5 star property

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

4 outdoor pools, open 8:00 AM to 9:00 PM, pool cabanas (surcharge)
Lobby lounge
Lobby lounge
View from room
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub
  • Room service

Explore the area

Map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Puerto Morelos Beach
    ‪22 min drive‬
  • Petempich Bay
    ‪22 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Suite Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View Double

  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View King

  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out King

View from room

Junior Suite Swim-Out King

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View Double

  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Partial Ocean View Double

  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Partial Ocean View King

  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out King

View from room

Preferred Club Junior Suite Swim-Out King

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out Double

View from room

Preferred Club Junior Suite Swim-Out Double

  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Partial Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Partial Ocean View King

  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out Double

View from room

Junior Suite Swim-Out Double

  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite King

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View King

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Family Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Family Suite Ocean View

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean View

  • 87 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean Front

  • 87 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Family Junior Suite Ocean View

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Double

View from room

Preferred Club Ocean Front Double

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Double

  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Puerto Morelos

When you stay at Dreams Natura Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive property is 15 mi (24.2 km) from Delfines Beach and 14.6 mi (23.5 km) from Iberostar Cancun Golf Course.

What's nearby

  • Xoximilco - 13 min drive - 10.0 km
  • Moon Palace Golf Club - 15 min drive - 9.8 km
  • Puerto Morelos Beach - 22 min drive - 18.9 km
  • Petempich Bay - 22 min drive - 14.8 km
  • Puerto Morelos Town Square - 25 min drive - 20.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬2 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬18 min drive
  • ‪Lobby Bar - ‬2 min drive

About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 553 air-conditioned rooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 2 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at World Cafe Buffet, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Grab a drink at the swim-up bar while enjoying a refreshing dip in the property pool.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This property has 12208 square feet (1134 square meters) of space consisting of a conference center and 3 meeting rooms. Free valet parking is available onsite.
A complimentary manager's reception is offered each day.
World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Bluewater Grill - This poolside steakhouse specializes in barbecue and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball
Ziplining
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference centre (12,208 square foot of space)

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 715 out of 1414 reviews
Rating 8 - Good. 324 out of 1414 reviews
Rating 6 - Okay. 155 out of 1414 reviews
Rating 4 - Poor. 118 out of 1414 reviews
Rating 2 - Terrible. 102 out of 1414 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tomasz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not the best food options. Entertainment options limited but friendly staff and clean environment made up a good stay.
Stayed 5 nights in Dec 2024

2/10 Terrible

Abdulla

Stayed 6 nights in Dec 2024

2/10 Terrible

DORON, sherman oaks

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold everywhere Must fix this ASAP
Stayed 7 nights in Dec 2024

8/10 Good

Laura Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great pools. Noisy rooms (not sound proof).
Stayed 4 nights in Dec 2024

2/10 Terrible

Jasleen

Stayed 3 nights in Nov 2024

10/10 Excellent

SALVADOR

Stayed 4 nights in Oct 2024

10/10 Excellent

Sharleen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible vacation at this resort and can’t wait to return! Seven days wasn’t enough, I wish I had booked 10! The buffet and on-site restaurants offered a wide variety of delicious food, catering to every taste. The activities for kids were fantastic, with an arcade, water slides, a lazy river, and even a zipline to keep them entertained. The beach was pristine and beautifully maintained, making it the perfect place to relax. Spa was on the pricey side, used more affordable offsite options. Great variety of excursions that the front desk will help you plan. The drinks were amazing, with lots of mocktail options, and the room service, daily cleaning, and stocked fridge were excellent. I appreciated that there was no aggressive or pressure to join a timeshare, no one approached me but i did inquire, they offered great deals with a short 90-minute presentation over a meal. The pools and surrounding areas were serene and never crowded, nice plush tropical plants and palm trees separating area and giving you that beach vacation feel. There was no loud music disrupting the ambiance, they had amazing entertainment and live bands. This resort exceeded my expectations, and I’m already planning to return with a group. Traveled with family and enjoyed our time making memories. Felt safe walking around and people were nice and friendly.
Stayed 7 nights in Dec 2024

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and very friendly and accommodating staff. Great time
Stayed 7 nights in Dec 2024

10/10 Excellent

Dawid Piotr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family stay
Stayed 7 nights in Dec 2024

4/10 Poor

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food was good but other than to sit around the pool it was absolutely nothing to do and the beach was extremely poor on a one to five I would give the beach a one
Stayed 4 nights in Dec 2024

8/10 Good

Laura Ann, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything’s clean, the food is amazing, very safe, and tons of family fun!
Stayed 4 nights in Dec 2024

8/10 Good

Rachael J

Stayed 7 nights in Nov 2024

10/10 Excellent

Prarthna

Stayed 4 nights in Nov 2024

8/10 Good

Ratna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These staff were great Javier from kids pool. Brenda at breakfast. Carolina & Rodolfo.
Stayed 7 nights in Dec 2024

8/10 Good

Kathleen

Liked: Staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Eric

Stayed 6 nights in Nov 2024

2/10 Terrible

Chris

Stayed 3 nights in Nov 2024

10/10 Excellent

Leidelyn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good for family trip
Stayed 6 nights in Sep 2024

10/10 Excellent

FEKERTE T, ALEXANDRIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Karla Kaye

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love a beach experience and the beach and water we’re not clean and the water wasn't Caribbean blue
Stayed 4 nights in Nov 2024

10/10 Excellent

Norma Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
It was amazing! I had a swim out suite! Best time of my leve! Food, staff, everyone was very nice, polite, etc. so much food and drinks to choose from. I will definitely be back. It was my nieces destination wedding! Loved the place! Shuttle service was provided from and to airport. Too much to list! The doa, the explorer club
My swim out room
Nieces & nephews
Some of the food
My niece the bride
Stayed 3 nights in Dec 2024

10/10 Excellent

Elena Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was always clean and the staff was helpful. The explorers club was wonderful to our daughter (age 7). She had a blast!
Stayed 5 nights in Nov 2024

2/10 Terrible

Tobi

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
WEDDING CRAZY AND KID FRIENDLY ONLY NOT FOR COUPLES OR SHOT DRINKERS. PRO- Lazy River CON- Toe STUBBER Un-Marked stairs PRO- Distance from Airport CON- BAD💩💩SH-T Smell at Enterance gate. PRO- Staff ALL Pool to Concierge CON- Room Placement PRO- Large Pools CON- ADULT ONLY Pool was NOT PRO- PPL Celebrating CON- 2-3 Differant Kind of Weddings a Day PRO-KIDS Pools/Sliders/River CON- Inconsiderate Parents PRO- Mexican Resturant CON- SMALL Buffet Special Metion to Alfredo from the Mexican Res. PRO- Kids Drinks CON- NO Shots ONLY Drinks Not including the Tequila Shots PRO- Sun CON- FULL Day of RAIN/Wind PRO- SAND CON- The Beach Sm./SeaWEED🚩 NOT RECOMMENDING TO EACH HIS OWN. P.S.The Staff was GOLD⭐STAR Even had a Deaf worker in the CoCo 24hr. Coffee shop for ppl with disabilaty cares.
Stayed 7 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No volvemos
No nos gustó. Hacen bodas todos los dias hasta domingos con musica muy fuerte molestando a los que se hospedan en el hotel. Tambien los que trabajan no miden el ruido y estan gritando y haciendo escandalo afuera de las habitaciones desde las 6am. El hotel no cuenta con suficiente staff entonces nadie te atiende, te hacen esperar minimo 45 minutos en los restaurantes (aunque esten vacios), no hay toallas limpias en las albercas y la comida no esta rica. En general no volveriamks
Stayed 4 nights in Dec 2024