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Dreams Vista Cancun Golf & Spa Resort - All Inclusive

4.5 star property

Photo gallery for Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Beach/ocean view
Private beach, white sand, sun-loungers, beach umbrellas
Balcony view
Exterior
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Lote I-03 Manzana 12 Supermanzana 84, Cancun, QROO, 77520
  • Ultramar Ferry Puerto Juárez
    ‪19 min walk‬
  • Plaza Las Americas
    ‪8 min drive‬
  • Puerto Cancun Marina Town Center
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Master Suite Ocean Front

  • 112 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View King

Preferred Club Honeymoon Suite Ocean View King | View from room

Preferred Club Honeymoon Suite Ocean View King

  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Suite Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Family Suite Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Golf and Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Golf and Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

  • 49.6 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Ocean View Plunge Pool King

Preferred Club Deluxe Ocean View Plunge Pool King

Preferred Club Deluxe Ocean View Plunge Pool King

  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Preferred Club Corner Suite Ocean View King

Preferred Club Corner Suite Ocean View King | Living room

Preferred Club Corner Suite Ocean View King

  • 69.4 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Suite Golf and Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Family Suite Golf and Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View Plunge Pool

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View Plunge Pool

  • 96 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Golf and Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Golf and Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Family Suite Ocean View

48-inch flat-screen TV with cable channels, Smart TV, Netflix

Preferred Club Master Family Suite Ocean View

  • 156.50 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Deluxe Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Aerial view

Dreams Sands Cancun Resort & Spa - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.1 out of 5, Very good, (1017)
The price is NZ$928
for 1 room
includes taxes & fees
11 Apr - 12 Apr
Dreams Sands Cancun Resort & Spa - All Inclusive

About the area

Cancun

Located in Cancun, Dreams Vista Cancun Golf & Spa Resort - All Inclusive is by the ocean, within a 10-minute drive of Puerto Cancun Golf Course and El Meco Archaeological Site. .This all-inclusive property is 3.1 mi (5 km) from Puerto Cancun Marina Town Center and 3.4 mi (5.5 km) from Plaza Las Americas.

What's nearby

  • Ultramar Ferry Puerto Juárez - 19 min walk - 1.6 km
  • Plaza Las Americas - 8 min drive - 5.5 km
  • Puerto Cancun Marina Town Center - 9 min drive - 5.1 km
  • Playa Tortugas - 14 min drive - 5.9 km
  • La Isla Shopping Mall - 19 min drive - 17.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪El Mero Mero - ‬20 min walk
  • ‪Coco Café - ‬1 min walk
  • ‪Puerto Santo - ‬20 min walk
  • ‪Blue Water Grill - ‬1 min walk
  • ‪World Café - ‬1 min walk

About this property

Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Dreams Vista Cancun Golf & Spa Resort - All Inclusive offers 416 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Select Comfort beds feature down comforters and premium bedding. 48-inch Smart televisions come with cable channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 416 air-conditioned rooms featuring free minibar items and Smart televisions. Your Select Comfort bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. 48-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax and unwind with massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy local and international cuisine at Vista Prime Asado, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 5 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 8428 square feet (783 square meters) of space consisting of a conference center and 5 meeting rooms. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Vista Prime Asado - Overlooking the ocean and golf course, this steakhouse specializes in local and international cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Bluewater Grill - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Himitsu - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Mi Lucrecia - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Himitsu
  • Mi Lucrecia
  • Portofino
  • Vista Prime Asado

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Free water park
  • Games
  • Golf driving range
  • Gym
  • Kayaking
  • Nightclub
  • Optional golf privileges
  • Outdoor pickleball court
  • Pro golf lessons
  • Rock climbing
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Wine tasting room

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (8,428 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (196 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include a smoke detector and outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sunscape Star Cancun All Inclusive All-inclusive property
Sunscape Star All Inclusive All-inclusive property
Sunscape Star All Inclusive
Sunscape Star Inclusive inclu

Dreams Vista Cancun Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 579 out of 1048 reviews
Rating 8 - Good. 239 out of 1048 reviews
Rating 6 - Okay. 111 out of 1048 reviews
Rating 4 - Poor. 55 out of 1048 reviews
Rating 2 - Terrible. 64 out of 1048 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Stayed 6 nights in Nov 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Met Expectations
Stayed 4 nights in Dec 2024

4/10 Poor

Ting

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I visited this Dreams Vista Cancun all-inclusive resort in December 2024 and, overall, found it not worth the price primarily due to the poor dining experience. Dining is a key part of an all-inclusive stay, but it was the resort’s weakest point. The food quality across most restaurants was below average. At the Italian restaurant, my pasta dish—advertised with beef ragu, tomato sauce, and parmesan—arrived with just tomato sauce. Staff apologized but didn’t offer to remake the dish. Similarly, after waiting over 45 minutes for tiramisu, we were told it wasn’t available. This should have been communicated earlier. Buffet options for breakfast and lunch were limited and unremarkable. Only the “Preferred Club” restaurant delivered quality food and excellent service, making our upgrade worthwhile. Entertainment was limited, with nightly live shows and bands that fell short compared to other all-inclusive resorts in Cancun. On the positive side, the beach and pool were highlights. Staff kept the beach clean from seaweed daily, and the setting was beautiful. The rooms were clean and modern with partial ocean views, though one room had a sewer smell in the bathroom. While the beach and pool were enjoyable, the poor food quality, service issues, and limited entertainment make this resort hard to recommend.
Stayed 3 nights in Dec 2024

10/10 Excellent

Vijayaragavan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great time during out stay there. Pastor helped us to keep the room clean all the time. Adam prepared Tiramisu live which came out to be good. Can certainly go again.
Stayed 4 nights in Dec 2024

8/10 Good

Seyed amir hossein

Travelled with partner
Everything was perfect except the property was vary noisy (like wind pushing the door room , the cleaning was at 4 morning, from around property was a lot of noise,at 7 morning some music from outside)
Stayed 7 nights in Dec 2024

10/10 Excellent

ALBERT

Stayed 7 nights in Dec 2024

6/10 Okay

Jenny My Quyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the staff and waiters were above our expectations. Housekeeping was very much appreciated. I didn’t however appreciate your company pushing and coercion about the hard sale on your units you offered to me. Seriously do yo think people are expected to pay that amount of dollars ? The food was hit and miss. For the price we paid we were expecting so much more from a Dreams Vista Resort and Spa. Wouldn’t you???
Stayed 10 nights in Dec 2024

10/10 Excellent

Lynn Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back home. Beautiful and clean property. Food was excellent. I highly recommend the privilege room and area. Worth the extra expense. Every single person at the hotel was very nice!
Stayed 4 nights in Dec 2024

4/10 Poor

Behzad Beik Lik

Stayed 7 nights in Nov 2024

10/10 Excellent

Yong Pil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 4 nights in Dec 2024

6/10 Okay

Volha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in November 2024 The hotel is overall well-designed, offering a modern and stylish ambiance. The food variety was decent, a solid 3 for Mexico. However, the beach was a letdown – very narrow, with limited shade and not enough lounge chairs to accommodate guests comfortably. One major issue was that the hotel is non-smoking, a policy only disclosed upon check-in, which could be inconvenient for some travelers. We booked a privileged ocean view room and were later sent an email offering an upgrade to a "better room" for an additional charge. Unfortunately, this turned out to be a disappointing decision. While the room was larger, it faced the city and a swamp, accompanied by mechanical noise from below. The ocean view was barely visible, reduced to a small strip on the horizon. Since our stay was only for three nights, we decided against wasting time arguing about it. On the positive side, the Privileged Club amenities made a difference. Access to the infinity pool and rooftop bar was enjoyable and somewhat compensated for other shortcomings. Overall, I wouldn’t return to this hotel due to the numerous restrictions and limitations. The deceptive room upgrade offer was the final straw in forming my decision.
Stayed 2 nights in Nov 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Rhonda

Stayed 5 nights in Nov 2024

8/10 Good

michael, danbury

Stayed 2 nights in Nov 2024

10/10 Excellent

Kassandra, Highlands Ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Nov 2024

10/10 Excellent

Himansu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property cleanness and room service was good. They come to clean rooms 3-4 times a day
Stayed 5 nights in Dec 2024

6/10 Okay

Lucinda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Enjoyed everything about this property but will not return because of food quality and limited restaurants open.
Stayed 6 nights in Dec 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Noah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa experience was amazing.
Stayed 6 nights in Dec 2024

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing,amenities the staff everything was fantastic.We truly enjoy our stay
Stayed 4 nights in Nov 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the resort is very friendly.
Stayed 7 nights in Nov 2024

8/10 Good

Sarmad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and most of what was offered at the resort. Staff was very friendly. I did not like not having continental buffet during dinner. We were limited to a specific cuisine during thanksgiving night. The wait on other restaurants was too long. They need to start reservation options so that one can plan ahead since there is no buffet. The pools were not temperature controlled which became very difficult, especially the kids side which did not get much sunlight throughout the day.
Stayed 4 nights in Nov 2024

8/10 Good

Yogiraj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice. Located about 30 minutes drive from the airport. Clean and staff was very friendly and helpful. One of the biggest recommendations I have is to improve food taste. The food is okay. The steak restaurant on the 16th floor was awful - easily the worst tasteless food I have had. Otherwise everything else was good.
Stayed 5 nights in Nov 2024

2/10 Terrible

Alona

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Will not come back or stay in any Dreams hotels moving forward. The restrictions are ridiculous. Non smoking policy must be highlighted when people buy the vacation, not exiled when they come to the only place they can have a smoke - the parking corner with a shaky bench. Bathroom by the pool smelled like it has not been cleaned for weeks, sleeveless top for men are not allowed at the buffet at breakfast. We come with no luggage, so don’t pack much. Who is bothered by men’s shoulders?? For over 20 years we come to Cancun a couple times a year and never we were told we can’t swim at night. We were advised not to, but it is our decision - we are 40 year old adults (surprise!). The rooms, infinity pool and the view are very nice, unfortunately they don’t make up for the restrictions that hotel imposes. You don’t want smokers - fine. Tell us before we book because we don’t want to bring money to your hotel either.