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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property

Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

2 outdoor pools, pool umbrellas, pool loungers
10 restaurants, breakfast served
Reception hall
View from property
Kayaking

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪14 min drive‬
  • Petempich Bay
    ‪21 min drive‬
  • Puerto Morelos Beach
    ‪22 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out Diamond Club

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Outdoor wedding area

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.5 out of 5, Good, (1401)
The price is NZ$582
for 1 room
includes taxes & fees
8 Apr - 9 Apr
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About the area

Puerto Morelos

When you stay at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive property is 14.8 mi (23.8 km) from Delfines Beach and 18 mi (28.9 km) from La Isla Shopping Mall.

What's nearby

  • Xoximilco - 12 min drive - 9.7 km
  • Moon Palace Golf Club - 14 min drive - 9.5 km
  • Petempich Bay - 21 min drive - 14.5 km
  • Puerto Morelos Beach - 22 min drive - 18.4 km
  • Puerto Morelos Town Square - 23 min drive - 20.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 343 guestrooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 2 outdoor swimming pools are a perfect way to relax and recharge. This Beaux Arts property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Gourmet Marche, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 4 bars/lounges, 5 beach bars, and 2 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, express check-in, and express check-out. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.
Zen - This restaurant serves dinner only. Open daily.
Hunter Steak House - This restaurant serves lunch only. Open daily.
Grazie Italian Trattoria - This restaurant serves dinner only. Open daily.
Taj | Indian Cuisine - This restaurant serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 408 out of 1002 reviews
Rating 8 - Good. 214 out of 1002 reviews
Rating 6 - Okay. 157 out of 1002 reviews
Rating 4 - Poor. 114 out of 1002 reviews
Rating 2 - Terrible. 109 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Gorgeous room… however i couldnt use the jacuzzi on the terrace that is specifically bought that room for because it would constantly make my power go out! Reservations for restairants constantly booked so i was only ever able to eat in the buffet.. buffet food was decent however i wanted to experience the other restaurants!!! So not fair smh i wouldnt go back.. however it wasnt TERRIBLE.. but just not for me
Stayed 3 nights in Nov 2024

2/10 Terrible

Taylor Ann

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get requested room ( 2 queen beds) and room was dirty when we arrived. They told us to go eat while they got us a new room ( they actually just sent a maid to clean it) Did not get compensated, even after being promised a bottle of wine. Room service always took 2 hours and it was near impossible to get bottled water anywhere on the resort. Club had the same music every night and the resort app did not work. Impossible to make any sort of food reservations. Could never get a spot by the pool and it was always shady due to the building. I would not recommend this resort.
Stayed 6 nights in Dec 2024

6/10 Okay

Serjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a great 1 week stay with my girlfriend at the resort. The staff are incredibly friendly and are very attentive (special shout out to Ruben, Ivan, Miguel and their co workers that work by the pool on the adult side of the resort) the food was good but nothing special, I have a sensitive stomach so and didnt get sick once so, that’s something. I did not like how incredibly overpriced and underwhelming the spa services were and I especially didn’t like how isolated the location of the resort is which left us relying on the extremely expensive taxi services. Overall it’s a great spot to chill out and enjoy the pool and beach for a week IF you’re not feeling planning on leaving the resort.
Stayed 7 nights in Dec 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can honestly say after being there for 5 days, this was a very relaxing vacation and experience. Went for my wife’s birthday. The nightclub experience was fun, the hookah they offer. The dining options, the all you can eat buffet and breakfast. The spa was great considering they offer haircuts as well. Belen did a great job with my on the spot hair cut. The showers were hot, the jacuzzi worked, the room service was great, nobody was hounding you or upselling you everyone was just there to serve you and make sure your experience was one to remember. I don’t understand these negative reviews. You truly get to make your own experience and have fun the entire time. Choose your path, at the hideaway, the Royalton family experience, and the diamond club experience. All of it was great for family and kids… huge amounts of pools, great splash pads for kids…The sand was soft. Ocean was beautiful and the drinks continued flowing!
Stayed 4 nights in Dec 2024

10/10 Excellent

Sandra Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from all departments!
Stayed 5 nights in Dec 2024

2/10 Terrible

Vincent Agboifo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No human should stay at this hotel .. it is the most filthy I’ve ever experienced in my years.. From balcony odors , bathroom, bedroom the entire place is funky.. Disgusting I checked in 3:30pm checked back out 4pm that how bad the hotel was.. Do not be deceived by the pictures.. Some Canadian owns the property, apparently he doesn’t care so much about he’s business I’m still waiting for my refund ..
Stayed 4 nights in Dec 2024

10/10 Excellent

pedro salvador castillo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best place ever
Stayed 4 nights in Dec 2024

10/10 Excellent

Treva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience while stayed at Hideaway Hotel. The place is beautiful.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jordahn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall had a great experience and stayed at the swim up room. Some of the rooms could be updated but overall i had a lot of fun.
Stayed 3 nights in Dec 2024

6/10 Okay

Hakeem

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2024

4/10 Poor

Charles

Liked: Staff & service
Stayed 6 nights in Nov 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was great. Enjoyed the layout, different pool options, different food options. Staff very friendly and helpful. Our room had a bad odor for the first few days but then it went away the last few days.
Stayed 4 nights in Dec 2024

8/10 Good

Daniel

Stayed 3 nights in Nov 2024

6/10 Okay

Sarah

Liked: Staff & service
Terrible room
Absolutely terrible room! Do NOT go with the basic balcony. It faces an old road that is flooded with swamp water that smells terrible. We couldn’t even step outside because the smell was so bad, as well as the bugs that it brought along with it.
Stayed 4 nights in Nov 2024

10/10 Excellent

Shyanne

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Royalton. Such a beautiful resort. I lost my iPad and couldn’t even dwell on it considering the resort was so amazing and I had so much fun. Will visit again !
Stayed 4 nights in Dec 2024

6/10 Okay

Sadiq

Stayed 3 nights in Nov 2024

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Vismaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very attentive and very helpful. We stayed in the hideaway section and I liked how they have some kind of entertainment activities everyday. Overall I liked my stay and would recommend. The only thing was that the rooms needs to be maintained more and looks a bit old but other than that it was so much fun.
Stayed 4 nights in Nov 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great destination
This resort has a ton of amenities! The butler service and experienced concierge were tremendous. The hideaway area for adults only was definitely separate from the kids section. Lots of pools, beautiful beach, exceptionally friendly staff. I will be back!
Stayed 7 nights in Nov 2024

10/10 Excellent

Ronen

Stayed 3 nights in Nov 2024

4/10 Poor

Armando

Travelled with partner
Disliked: Cleanliness, staff & service
For them to explain to you more what in all included on your package because there was spots, we couldn’t go for lunch because you had to be a diamond member. Nothing wrong with that but at least get explained to which spots were allowed to be at because front desk when we did check in didn’t explain nothing to us.
Stayed 3 nights in Nov 2024

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not usually one to leave reviews but when I booked this trip and read other reviews it made me hesitant I’d like the resort but it was fantastic. Gorgeous interior. Really nice room. Only bad thing about our room was the jacuzzi wasn’t hot, the water was room temp. We enjoyed the entertainment- specifically the band and dinner at both the hibachi and steak house was amazing. The best part was how close to the airport it was (a 15 min cab ride) so we could maximize our short trip at the resort. Staff was lovely and very accommodating.
Stayed 2 nights in Nov 2024

4/10 Poor

Natenael

Stayed 5 nights in Nov 2024

4/10 Poor

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024