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Hotel Plaza Kokai Cancún

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Plaza Kokai Cancún

Reception
Porch
Outdoor pool
In-room safe, individually decorated, individually furnished
Junior Suite

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500
  • Benito Juarez Municipal Building
    5 min walk
  • Las Palapas Park
    8 min walk
  • Mercado 23
    11 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar King

In-room safe, individually decorated, individually furnished

Estandar King

  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Hotel Parador Cancun

Pool
Kids pool
Parking included
Free WiFi
3.6 out of 5, Good, (798)
The price is NZ$84
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Hotel Parador Cancun

About the area

Cancun

A stay at Hotel Plaza Kokai Cancún places you in the heart of Cancun, within a 5-minute drive of Las Palapas Park and Plaza Las Americas. .This family-friendly hotel is 2 mi (3.2 km) from Puerto Cancun Marina Town Center and 8.4 mi (13.5 km) from La Isla Shopping Mall.

What's nearby

  • Las Palapas Park - 8 min walk
  • Puerto Cancun Marina Town Center - 18 min walk
  • Plaza Las Americas - 2 min drive
  • Plaza 28 - 2 min drive
  • Ultramar Ferry Puerto Juárez - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪The Healthy Place - ‬7 min walk
  • ‪Taqueria Coapenitos - ‬3 min walk
  • ‪Temakita Cancun - ‬6 min walk
  • ‪Ty-Coz - ‬4 min walk
  • ‪Yamamoto - ‬2 min walk

About this property

Hotel Plaza Kokai Cancún

Family-friendly Cancun hotel in Downtown Cancun with 2 restaurants
Hotel Plaza Kokai Cancún offers 55 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Digital television is provided. Bathrooms include showers and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 55 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and blackout drapes/curtains, as well as phones with free local calls.
Be sure to enjoy recreational amenities including a nightclub and an outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy international cuisine at El meson espanol, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the swim-up bar.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
A complimentary manager's reception is offered each day.
El meson espanol - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
La Tasca - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free off-site parking
  • Street parking available

Food and drink

  • 2 restaurants
  • 1 swim-up bar and 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • El meson espanol
  • La Tasca

Things to do

  • Children's pool
  • Motorised watercraft
  • Nightclub
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 28-cm TV
  • Digital channels

More

  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun

Hotel Plaza Kokai Cancún Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 195 out of 638 reviews" "
Rating 8 - Good. 197 out of 638 reviews" "
Rating 6 - Okay. 131 out of 638 reviews" "
Rating 4 - Poor. 54 out of 638 reviews" "
Rating 2 - Terrible. 61 out of 638 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Alejandra

Liked: Staff & service
Disliked: Property conditions & facilities
Limpio barato pero le falta mantenimiento
Es un hotel limpio y barato le falta mucho mantenimiento me quede una noche soy local solo que para pasar el 15 de septiembre y no regresar a mi casa. No me gusto que la secadora estaba muy viejita sucia y llena de moho no la pude usar
Stayed 1 night in Sep 2024

10/10 Excellent

Timothy

Travelled with family
Great location in central, great valur
Stayed 2 nights in Aug 2024

8/10 Good

Ashley

Travelled with partner
Liked: Staff & service, amenities
The location of this hotel is perfect and easy to find. Everything is walking distance and was able to get Uber to pick us up and drop off perfectly fine. Only thing I did not like was that they only gave us 2 towels per day (would have to keep going to the front desk to ask for more). Also the lighting is not the best in the bathroom (girls doing their makeup). And lastly, I loved how they could clean/organize the room daily but it seemed as if they didn’t change the sheets nor clean the beds good, as to all the sand would still be there. Other then that, everything else was good. Would recommend staying here again if cleaning got better.
Stayed 7 nights in Aug 2024

4/10 Poor

Manuel Zulueta

Stayed 1 night in Aug 2024

10/10 Excellent

Hira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a small hotel right in the downtown area. 7 minutes walk from the central ado bus terminal. Super clean as compared to the other hotels at this price
Stayed 1 night in Jul 2024

10/10 Excellent

Brenda Y

Stayed 3 nights in Jul 2024

10/10 Excellent

Brenda Y

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 4 nights in Jul 2024

10/10 Excellent

Brenda Y

Liked: Cleanliness, property conditions & facilities
Good
Stayed 3 nights in Jul 2024

2/10 Terrible

Rafik

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2024

6/10 Okay

Lili

.
Stayed 2 nights in Jul 2024

6/10 Okay

Lili

.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brenda Y

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jul 2024

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Maybe pamplets of things to do. Room & hotel seemed super clean but there were no toiletries. They gave you the wifi password right away. They provide remotes for tv & ac so you must return them upon checking out. Pool was too dirty or at least it seemed b.c the water wasn't too cloudy. Girl at the reception was super nice & helpful. If you want ice, you must get it from the restaurant for a charge. There is no fridge & no microwave but overall for the price it was a good deal.
Stayed 1 night in Jun 2024

10/10 Excellent

Besher

Stayed 4 nights in Jun 2024

10/10 Excellent

ARMANDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Stayed 1 night in Jun 2024

10/10 Excellent

Gabriel

Stayed 1 night in Jun 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Great location in Centro, 10 minute walk to bus terminal. Despite active renovation, wasn’t inconvenienced. My choice when coming to Cancun for a flight.
Stayed 6 nights in Jun 2024

10/10 Excellent

Monica

Liked: Staff & service
Stayed 8 nights in Jun 2024

4/10 Poor

Marisol

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is close to the ADO bus station.
Stayed 1 night in Jun 2024

4/10 Poor

Rigoberto

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Very noise 7 am don’t can sleep because very noisy I am not happy
Stayed 3 nights in Jun 2024

8/10 Good

Steve

Travelled with family
Disliked: Amenities
Not the best staff. It is a place with a good location and nice for a quick visit.
Stayed 2 nights in May 2024

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely book again💪
Stayed 7 nights in May 2024

8/10 Good

José Antonio

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
good
Clean, regular services
Stayed 2 nights in May 2024

10/10 Excellent

Andrea Yarazet

Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok
Stayed 3 nights in May 2024

6/10 Okay

Sonia

Liked: Room comfort
Primero: No soy Sonia Segundo No estoy muy contento con la atención ni e l servicio, mi regadera estaba tapada y no me podía duchar correctamente, cada vez que lo hacía el agua se desbordaba y llegaba hasta la segunda cama el piso se la habitación siempre se encontraba mojado! La verdad nunca me cambiaron de habitación y nunca sentí que le hayan dado la importancia suficiente a mi problema! Me sentí muy frustrado!
Stayed 1 night in May 2024