8/10 Good
Kate C., Spooner, WI USA
27 Jan 2025
Liked: Cleanliness
3 weeks at Mar y Sol Departamento 4
This was our first time staying at Mar y Sol, but not our first visit to Isla, we've been coming for years. I did a lot of research on Mar y Sol--what I could find. So I hope this review may be helpful to others.I asked the host a lot of questions before booking as I could not find the answers on the listing. He was very quick to respond and answer my questions.We were not sent a welcome guide so we had no idea how/where to check in, wi-fi password, etc. Our room was not clean when we arrived even though we arrived after the 3pm check in time. After talking to other guests, we got the wi-fi password and Roberto, the maintenance guy, got us to our room. We were in room 4, second floor of the white building. Decor is very plain but the bed was comfortable. We never did get hot water to the kitchen sink but we were happy to have hot water in the bathroom as other guests that were there for 2 weeks never had any. We weren't sure about how to go about getting drinking water--so we'd ask Roberto or Jessie, the maid and were always able to get it. We knew going into it that the Mayan Monkey hotel next store would be blaring music all night--and they did. Ear plugs didn't cut it. We also didn't know what to do to check out so we just left the key on the table. We arrived on a Saturday and didn't have maid service until Wednesday, which was fine, but it would have been nice to know if there was a schedule or how it worked. Beautiful ocean view and lovely flora and fauna made it!
Kate C.
Stayed 20 nights in Jan 2025