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Hotel Riu Dunamar - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Dunamar - All Inclusive

Aerial view
Free minibar, in-room safe, individually decorated, desk
Lobby
6 bars/lounges, 2 swim-up bars, poolside bar
5 outdoor pools, pool umbrellas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast included
  • Spa

Explore the area

Map
Blvd. Costa Mujeres, Costa Mujeres, QROO, 77720
  • North Beach
    ‪211 min walk‬
  • Mujeres Beach
    ‪18 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪88 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Double Room, Partial Ocean View (B2C-CA)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (B2C-CA)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room (B2C-CA)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (B2C-CA)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Oceanfront (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Oceanfront (B2C-US)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (B2C-CA)

Free minibar, in-room safe, individually decorated, desk

Suite (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room, Oceanfront (U)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Oceanfront (U)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (C)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (C)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (C)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (C)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (C)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (C)

  • 70 sq m
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Partial Ocean View (C)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (C)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (C)

Free minibar, in-room safe, individually decorated, desk

Suite (C)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (C)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Connecting Rooms (C)

  • 36 sq m
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Partial Ocean View (L)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (L)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Free minibar, in-room safe, individually decorated, desk

Family Room (L)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Double Room, Ocean View (L)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (M)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (M)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Free minibar, in-room safe, individually decorated, desk

Suite (L)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (M)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (M)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (M)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (E)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (E)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, 2 Bedrooms (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (E)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (E)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, 2 Bedrooms (U)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, 2 Bedrooms (U)

  • 36 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (M)

Free minibar, in-room safe, individually decorated, desk

Suite (M)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (M)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (M)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (U)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (U)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (U)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, Ocean View (U)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (U)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Free minibar, in-room safe, individually decorated, desk

Suite (U)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (B2C-US)

  • 70 sq m
  • Sleeps 5
  • 4 Twin Beds

View all photos for Suite (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Suite (B2C-US)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Costa Mujeres

With a stay at Hotel Riu Dunamar - All Inclusive in Costa Mujeres, you'll be on the beach, within a 15-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. .This all-inclusive property is 15.2 mi (24.5 km) from Langosta Beach and 9.5 mi (15.2 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Playa Mujeres Golf Club - 10 min drive - 6.4 km
  • Mujeres Beach - 18 min drive - 8.0 km
  • Isla Mujeres Ferry Terminal - 88 min drive - 17.1 km
  • Miguel Hidalgo - 89 min drive - 17.7 km
  • Dolphin Discovery - 94 min drive - 22.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Isla Blanca - ‬7 min drive
  • ‪So Cal Gourmet Food Emporium - ‬4 min drive
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Braza Grill - ‬4 min drive

About this property

Hotel Riu Dunamar - All Inclusive

Family-friendly beachfront location with 5 outdoor pools
Hotel Riu Dunamar - All Inclusive offers 740 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include facials and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 740 individually decorated guestrooms, featuring free minibar items and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at Isla Mujeres, one of the property's 5 restaurants. When you are in need of a refreshing drink, visit the poolside bar or one of 6 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Costa Mujeres? This property has 1378 square feet (128 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Isla Mujeres - This buffet restaurant serves breakfast, lunch, and dinner.
Kulinarium - This restaurant serves dinner only. Open daily.
Pompeya - This buffet restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Bamboo - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Las Brasas - This steakhouse serves dinner only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Isla Mujeres
  • Kulinarium
  • Las Brasas
  • Pompeya

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,378 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hot tub
  • Spa open daily
  • Steam room

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive
Riu Dunamar All Inclusive
Hotel Riu Dunamar - All Inclusive Costa Mujeres
Hotel Riu Dunamar - All Inclusive All-inclusive property

Hotel Riu Dunamar - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 608 out of 1273 reviews
Rating 8 - Good. 339 out of 1273 reviews
Rating 6 - Okay. 175 out of 1273 reviews
Rating 4 - Poor. 74 out of 1273 reviews
Rating 2 - Terrible. 77 out of 1273 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edgar

Liked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Telma Hermida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La playa y las piscinas son fantásticas, la variedad y la calidad de la comida en todos sus restaurantes es extraordinaria. Muy recomendable. El único inconveniente: las camas no son muy grandes y los colchones algo blandos. Pero solo eso, por lo demás, 10 de 10.
Stayed 6 nights in Dec 2024

10/10 Excellent

Amy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The food options are very limited. Several people had food poisoning from our group. Very limited activities to do on the resort itself
Stayed 6 nights in Dec 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort - great value too
This was my first all-inclusive experience. The resort is very nice. The resort was clean, there were lots of people but I was always able to find deck chairs by the pool or beach. The beach is nice and so are the pools. It was easy to get drinks during the day. Dinner at certain restaurants can get busy at prime times. Overall I highly recommend especially for families.
Stayed 6 nights in Dec 2024

6/10 Okay

Adam Lucas

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 5 nights in Dec 2024

8/10 Good

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the resort. I would prefer if the restaurants were reservation over just walk in because they won’t sit you past 7:30 if its too busy. Overall had a great experience though.
Stayed 4 nights in Dec 2024

8/10 Good

Rick

Stayed 3 nights in Dec 2024

10/10 Excellent

Maria Al

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing. I enjoyed the whole experience.
Stayed 6 nights in Dec 2024

6/10 Okay

Zahra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property , nice staff, food service was not that great for a 5 star hotel.I was expecting e little better.night life was great .beach was clean but so windy at this time .
Stayed 6 nights in Dec 2024

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great place to come with kids, water slides are top attractions for kids and adults. Great food. Buffet has small selection compared to other Riu hotels but was not bad. Would recommend to others and would come back again.
Stayed 7 nights in Dec 2024

2/10 Terrible

Meredit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible food variety and quality, workers are very limited to the amount of guests in hotel. Area of hotel taxis and amusement is terrible. Wouldn’t come back again, very disappointed.
Stayed 4 nights in Dec 2024

2/10 Terrible

Ismail

Stayed 4 nights in Nov 2024

10/10 Excellent

jessica

Stayed 4 nights in Nov 2024

10/10 Excellent

Cynthia

Stayed 4 nights in Nov 2024

2/10 Terrible

Sara

Stayed 4 nights in Nov 2024

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst All Inclusive in Mexico, bad food + service
This was our 11th visit to All Inclusive resorts in Mexico and absolutely the worst one. It was so bad that we left early - changed our flights and just went home. The food is nearly inedible and the buffet dining is incredibly loud, smelly, and packed - it felt like we were in a elementary school cafeteria. Some of the "restaurants" are just smaller buffets with a waitlist. The rest are impossible to get into. Open until 9:30pm but if you arrive after 7:00pm they won't even put you on the wait list. The rooms were 'clean' but absolutely need to be updated. Our couch was ripped, both sinks cracked, mirrors cracked, toilet seat broken, etc. The drinks were nothing but sugar; barely any ice or alcohol. The beach was nice and the water park fun - those are the only redeeming qualities. 0/5 - would not recommend for a visit.
Stayed 6 nights in Nov 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Mala

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
went with family including my toddler & we all had fun will definitely go back there.
Stayed 3 nights in Nov 2024

4/10 Poor

Milena

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel it self is beautiful and the beaches are kept clean the hotel is about 45 minutes away from the city my only complaint would be that the staff was not the friendliest with an exception of a few bar tenders by the pool area Willy was very nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel because of the waterpark. Glad I did because my daughter loved it. The property is very clean and most of the staff was friendly. The food options were better on some days than others, but still very good. The only downside is that there is nothing at all outside of the property. But I already knew that when I booked. If you want to be in area where there is entertainment and shopping nearby, the hotel zone is where you want to be. If you are just wanting to stay within the facility and enjoy yourself, this is a great option. Overall, I would came back again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Javier Valentino, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 7 nights in Nov 2024

10/10 Excellent

Mayra Janeth, Fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is really nice

2/10 Terrible

felix

Travelled with family
Disliked: Staff & service, room comfort
Beware they give you 2 ds mattress for 3 adults
reservamos para 3 personas adultas. las camas parecen de nin̈os. les dijimos que nos movieran a un cuarto con una cama king. nos dijeron que no habia disponibilidad. la solution para ellos era traernos otra cama personal. las camas eran todas aguadas. dormimos mal. recomiendo que si ofrezen para 3 personas que al menos las camas por lo menos sean queen y de mejor calidad. We booked for 3 adults. The beds look like they were for kids. We asked them to move us to a room with a king bed. They told us there was no availability. Their solution was to bring us another personal bed. The beds were all watery. We slept badly. I recommend that if they offer for 3 people that at least the beds be queen size and of better quality.
Stayed 4 nights in Nov 2024

8/10 Good

Tarrant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a better menu for restaurants
Stayed 4 nights in Nov 2024