Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Lobby sitting area
Exterior
Sundeck
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • All-inclusive
  • Spa
  • Room service

Explore the area

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Marlin Beach
    ‪5 min walk‬
  • Cancun Interactive Aquarium
    ‪7 min walk‬
  • La Isla Shopping Mall
    ‪7 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Junior Suite Ocean View Elite Club (M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

About the area

Cancun

Located in Cancun (Zona Hotelera), Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is within a 10-minute walk of La Isla Shopping Mall and Hotel Zone Beaches. .This all-inclusive hotel is 0.5 mi (0.8 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 5.2 mi (8.4 km) from Delfines Beach.

What's nearby

  • Kukulcan Plaza Shopping Mall - 4 min walk - 0.4 km
  • Marlin Beach - 5 min walk - 0.5 km
  • Cancun Interactive Aquarium - 7 min walk - 0.6 km
  • La Isla Shopping Mall - 7 min walk - 0.6 km
  • Gaviota Azul Beach - 7 min drive - 4.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Duna Pool Bar - ‬7 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Cambalache - ‬6 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪mb Restaurant - ‬3 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Adults-only beachfront hotel with 4 outdoor pools
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 428 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and a hair salon.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include a 24-hour front desk, laundry facilities, and ATM/banking services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants on site.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Lifeguards on-site

Conveniences

  • ATM/banking services
  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body wraps
  • Massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2279 out of 3311 reviews
Rating 8 - Good. 582 out of 3311 reviews
Rating 6 - Okay. 251 out of 3311 reviews
Rating 4 - Poor. 81 out of 3311 reviews
Rating 2 - Terrible. 118 out of 3311 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and the service was immaculate and a wide range of liquor options at the bars. Everyone was super helpful, the place was beautiful as well as variety of options of activities to do and book.
Stayed 3 nights in Dec 2024

8/10 Good

Ayan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at RIU Palace Kukulkan and had an awesome experience! The hotel itself is fantastic, with great amenities that made my stay very comfortable. The staff were incredibly helpful and courteous, always going above and beyond to make me feel at home. I had no complaints and would definitely book there again. However, I did face one issue that was quite difficult. I initially booked a room for two people using Expedia and used the online check-in link that RIU had sent. When I checked in, I checked in for both people. Unfortunately, my friend was unable to make it to Mexico, and I wanted to change the other person. The hotel told me I had to reach out to Expedia because the booking was through them. Expedia rightly informed me that my booking had only my name and stated two guests, so the property should allow any guest to come in. However, the property insisted that I needed to talk to Expedia to change the check-in, and Expedia obviously couldn’t change things in the hotel system, only in their own system. This back-and-forth was very unhelpful and would be the one and only reason why I might consider not staying there again. Despite this hiccup, my overall experience at RIU Palace Kukulkan was excellent, and I highly recommend it to anyone looking for a great place to stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yasaira Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the resort and will stay again!
Stayed 5 nights in Dec 2024

10/10 Excellent

Yunil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is quite new hotel (just passed its 2nd anniversary during our stay). Everything was clean and staffs were kind. Food was decent and I especially liked their Mexican foods.
Stayed 5 nights in Nov 2024

10/10 Excellent

Maria Paula

Stayed 3 nights in Nov 2024

10/10 Excellent

ALEJANDRO, Lemon Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and contemporary feel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome hotel , variety of food available and attention to the guests by the staff
Stayed 5 nights in Dec 2024

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable. only issue was food was just OK. Not exceptional
Stayed 5 nights in Dec 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
So the property was beautiful and the hotel was very nice. The food was good but somewhat limited in the different on property restaurants. There is only beer and wine in the restaurants so no cocktails with dinner. Very nice lobby bar that had very good drinks. There are really only three pools as one of the pools is strictly for “Elite” guests. An $850 resort credit was offered through Expedia but the credit is only $10-$15 on each item such as messages, pedicures, etc. $310 of this credit is for golf only. The spa services are very pricey and this credit is offered to everyone which means the price through the resort was the same as through Expedia. The hotel was built in 2022 so everything is very new. The shower in the partial view room we had was amazing. Best we have ever had in a hotel. It was huge! Going north from the resort along the beach is a bit sketchy. Many of the resorts were closed and riddled with graffiti. The beach at this resort was beautiful but go walking toward the south if you are a beach walker. All in all it was a great vacation and a beautiful hotel.
Stayed 7 nights in Nov 2024

10/10 Excellent

Aaliyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for our honeymoon and everything was amazing. No regrets
Stayed 5 nights in Oct 2024

10/10 Excellent

Sridhar

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and drinks. Amazing service and people, especially at the buffet area, dinner and bfast
Stayed 3 nights in Dec 2024

10/10 Excellent

Coreyon

Stayed 5 nights in Nov 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and nice. Hotel was extremely clean. Beds were a little too firm for me. Only think I can think of
Stayed 5 nights in Dec 2024

10/10 Excellent

Hooman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was one of the best resort and trip that I had it. Staff, food, comfort and quality of the food and entertainment.
Stayed 3 nights in Dec 2024

10/10 Excellent

Afsoon

Liked: Cleanliness, staff & service, amenities
Great hotel. From A to Z. Everything was awesome
Stayed 4 nights in Dec 2024

10/10 Excellent

Tony L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the best resorts we have stayed at in Cancun. Food I will give 8/10 But overall EXCELLENT place to stay. Actives for guest excellent
Stayed 4 nights in Nov 2024

10/10 Excellent

YAMAN, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach front is clean, close to food and drink and right across the street from the mall.
Stayed 4 nights in Nov 2024

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

MYOUNG SOO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 o’clock check in
We traveled for 20 hours and they made us wait till 3 o’clock to check in then we had to pay to upgrade our room and it wasn’t very impressive
Stayed 4 nights in Dec 2024

10/10 Excellent

Mels

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Nov 2024

2/10 Terrible

JOSE ANTONIO MARTINEZ

Stayed 4 nights in Nov 2024

10/10 Excellent

Roberto Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024