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The Royal Sands Resort & Spa All Inclusive

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Royal Sands Resort & Spa All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Exterior
Balcony view
On the beach, white sand, sun-loungers, beach umbrellas
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • Breakfast included
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Gym
    Gym

Explore the area

Map
Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Luxury Avenue Shopping Mall
    4 min walk
  • Kukulcan Plaza Shopping Mall
    5 min walk
  • Ballenas Beach
    8 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Junior Suite, 2 Double Beds, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite, 2 Double Beds, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom

43-inch flat-screen TV with satellite channels, TV

Deluxe Suite, 1 Bedroom

  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Junior Suite - Two Children

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite - Two Children

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 2 Bedrooms

View from room

Deluxe Suite, 2 Bedrooms

  • 128 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beachfront

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Suite, 2 Bedrooms, Beachfront

  • 128 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 1 Bedroom, Beachfront

Terrace/patio

Deluxe Suite, 1 Bedroom, Beachfront

  • 88 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Junior Suite, Beachfront

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite, Beachfront

  • 40 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

Similar properties

Aerial view
Wyndham Alltra Cancun All Inclusive Resort
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The price is NZ$569
for 1 night
includes taxes & fees
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About the area

Cancun

With a stay at The Royal Sands Resort & Spa All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This beach property is 2 mi (3.2 km) from Iberostar Cancun Golf Course and 3.5 mi (5.7 km) from Delfines Beach.

What's nearby

  • Marlin Beach - 11 min walk - 1.0 km
  • Cancun Interactive Aquarium - 18 min walk - 1.5 km
  • La Isla Shopping Mall - 18 min walk - 1.5 km
  • Aquaworld - 2 min drive - 1.9 km
  • Delfines Beach - 6 min drive - 5.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪La Veranda - ‬1 min walk
  • ‪Ilios Restaurant - ‬13 min walk
  • ‪Taboo Cancun - ‬1 min drive
  • ‪Hacienda Sisal - Mexican Restaurant Cancun - ‬2 min walk
  • ‪Puerto Madero - ‬1 min drive

About this property

The Royal Sands Resort & Spa All Inclusive

Stylish property on the shore with 4 outdoor swimming pools
The Royal Sands Resort & Spa All Inclusive offers 340 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

4 outdoor tennis courts, a marina, a health club, and complimentary bicycles are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Make yourself at home in one of the 340 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a health club. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at La Veranda, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 poolside bars. A complimentary self-serve breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
A complimentary self-serve breakfast is served each morning between 7:00 AM and 11:00 AM.
La Veranda - This poolside family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Sisal - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Char Hut - This poolside café specializes in American cuisine and serves light fare only. Open daily.
Sidelines Sports Bar - Onsite sports bar. Happy hour is offered. Open daily.
Sand Dollar - This seafood restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at The Royal Sands Resort & Spa All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Bicycling
Tennis
Tennis lessons

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Free local area shuttle

Food and drink

  • Free self-service breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 1 beach bar, 1 swim-up bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • La Veranda
  • Hacienda Sisal
  • Char Hut
  • Sidelines Sports Bar
  • Sand Dollar

Things to do

  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Paddleboards on-site
  • Playground
  • Shopping
  • Snorkelling
  • Tennis
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Corner/local shop
  • Laundry facilities
  • Microwave
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Marina on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • Lift

More

  • Beach towels
  • Designated smoking areas
  • Games

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Desk
  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Soundproofing

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royal Sands
Royal Sands All Inclusive
Royal Sands All Inclusive All-inclusive property Cancun
Royal Sands Cancun
Sands All Inclusive
Royal Sands All Inclusive All-inclusive property

The Royal Sands Resort & Spa All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1487 out of 2504 reviews" "
Rating 8 - Good. 556 out of 2504 reviews" "
Rating 6 - Okay. 267 out of 2504 reviews" "
Rating 4 - Poor. 102 out of 2504 reviews" "
Rating 2 - Terrible. 92 out of 2504 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Suhaila

There is not enough activity for kids
Stayed 4 nights in Aug 2024

10/10 Excellent

Eliseba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Swimming pools very clean as well. Staff very nice. Good customer service.
Stayed 4 nights in Aug 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beach. It was beautiful. Most of the other hotels did not have a beach.
Stayed 6 nights in Aug 2024

6/10 Okay

Rajesh

Liked: Cleanliness, property conditions & facilities
Property was very good. The pools and the views were nice. The housekeeping was at different times every day, don’t know why. The food options are very limited.
Stayed 4 nights in Aug 2024

10/10 Excellent

vanessa, dallas

Travelled with family
Liked: Cleanliness, staff & service
The best hotel in cancun
Stayed 3 nights in Aug 2024

10/10 Excellent

Devindra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and knowledgeable.
Stayed 3 nights in Aug 2024

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort. It was annoying that not everything was not all inclusive
Stayed 5 nights in Aug 2024

6/10 Okay

Eugene, Santa Clara

Travelled with group
Overall a wonderful family resort. Check-in staff, room service, house cleaners and restaurant service team members were helpful and friendly. The property has several large pools and is very close to the beach. The views are amazing! The pool bar staff on Royal Sands I were very, very slow. It’s a 30 minute process to order a beer (10 min wait, additional 10 min after you order, and another 10 minutes to get your room key back). If you ask for a mixed drink good luck, it could take another 10-15 mins. Not to mention the pool gets significantly murky later in the afternoon. The pool staff at Royal Sands II were amazing. Our bartender was Mario, I think he had only been there 6 months. We called him Super Mario. He mixed up a French 75, amazing Margarita and several other cocktails. This pool remained as clean in the afternoon as it was in the morning. Overall, a great resort with just a few areas to improve.
Stayed 5 nights in Aug 2024

8/10 Good

Janica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this property and have stayed here before. The issue with this most recent stay is that it’s a time share property and they made us change rooms after the first night to accommodate a time share holder. They said I should have been notified when booking but I was not notified until I received an email on the day of my arrival letting me know that I would not have to change rooms. In the end, we did have to change rooms and the whole process seemed chaotic and inconvenient. They need to be more clear about this policy, and they need to be more accommodating to guests who are not time share holders, because we are still paying guests. Lines at the reception desk were often quite long and there were always more employees helping the time share members than other customers. We do love the location but may consider staying elsewhere on our next visit.
Stayed 4 nights in Aug 2024

10/10 Excellent

HENRY, Cypress

Travelled with family
Liked: Amenities
I love everything
Stayed 3 nights in Aug 2024

8/10 Good

Jose De Jesus Martinez

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Long waiting time everyday we had dinner in average 2 hours to get your food
Stayed 6 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so nice
Stayed 7 nights in Aug 2024

6/10 Okay

Sheng

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
We got sat down at our table at 8:35, and we got our food at 10:03. The waiters took and gave orders to other people even though we were there first. It’s like they completely forgot about us and remembered us at the last minute. AND the pineapple juice took 25 minutes to come to us. I AM PRETTY SURE THAT PINEAPPLE JUICE DOES NOT TAKE 25 MINUTES. Don’t go here if you want your food fast.
Stayed 5 nights in Aug 2024

10/10 Excellent

Takeshi, Irvine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and kids said that they didn’t want to go back home. This property and place are such a great ones.
Stayed 4 nights in Aug 2024

2/10 Terrible

Jose

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We ordered room service one night and was never received. I had to switch rooms in the middle of my stay. I booked an ocean view stay and when switched my view was nothing of that. At some point we received attitude when requesting drinks at the pool bar from the staff. I had another time when staff was rude at the buffet. That’s only a scratch of the surface on the complaints and experience we had at this hotel. When I made these complaints to the staff TWICE I felt as if both times I was disregarded as if it was no big deal. Will not be going back for sure.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean property.
Stayed 4 nights in Aug 2024

10/10 Excellent

Dawid, vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 5 nights in Aug 2024

8/10 Good

Caterin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Hoa

Liked: Cleanliness
Stayed 3 nights in Aug 2024

6/10 Okay

Jose Luis, Glendale

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great service, great location a lot of activities and amenities
Stayed 2 nights in Aug 2024

10/10 Excellent

Barbara E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Friendly staff. Nice and clean and quiet
Stayed 7 nights in Aug 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo. El staff un poco no amigable pero super bien. Los amaneceres son espectaculares y la gran variedad de comida.
Stayed 1 night in Aug 2024

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this property d / t big room
Stayed 7 nights in Aug 2024

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was nice. We would have enjoyed having more daytime dining options and late options after coming back from excursions. The Buffett doors locked before closing and room service wasn’t 24/7, making it hard to enjoy excursions and the amenities that were included. Service was ok but slow. They kept trying to sell us time share. We enjoyed the ability to go to the other properties for dinner and activities.
Stayed 3 nights in Aug 2024

10/10 Excellent

Christopher Scott

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing views. Friendly staff. Decent food.
Stayed 6 nights in Aug 2024