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The Westin Resort & Spa, Cancun

4.0 star property

Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun-loungers, beach umbrellas, beach massages
3 restaurants, breakfast served
Couples treatment room(s), hot tub, steam room, body treatments
Presidential Suite, 1 Bedroom, Ocean View (Balcony)
4 outdoor pools, free pool cabanas, pool umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪4 min drive‬
  • Place, El Rey Ruins
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.6 out of 10
Excellent
(36 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(77 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • 54 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(10 reviews)
  • 54 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)
  • 57 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.6 out of 10
Excellent
(18 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • 324 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(74 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

8.2 out of 10
Very good
(97 reviews)
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(53 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
Emporio Cancun Optional All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
4.0 out of 5, Very good, 2,193 reviews
The price is NZ$493
includes taxes & fees
21 Jan - 22 Jan
Emporio Cancun Optional All Inclusive

About the area

Cancun

With a stay at The Westin Resort & Spa, Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Delfines Beach. .This beach hotel is 2.8 mi (4.4 km) from El Rey Ruins and 3.9 mi (6.2 km) from Aquaworld.

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.3 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 km
  • Iberostar Cancun Golf Course - 4 min drive - 2.8 km
  • El Rey Ruins - 4 min drive - 3.2 km
  • Delfines Beach - 5 min drive - 3.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • La Veranda
  • Hacienda Sisal
  • El Fish Fritanga
  • Club Bistro
  • Ilios Restaurant

About this property

The Westin Resort & Spa, Cancun

On beach with 4 outdoor pools, near El Rey Ruins
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Stay in one of 379 guestrooms featuring LED televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Sea & Stones Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a computer station, express check-in, and express check-out. This hotel has 11 meeting rooms available for events. Free self parking is available onsite.
Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1450 out of 2572 reviews
Rating 8 - Good. 607 out of 2572 reviews
Rating 6 - Okay. 274 out of 2572 reviews
Rating 4 - Poor. 114 out of 2572 reviews
Rating 2 - Terrible. 127 out of 2572 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Yimnel

Stayed 1 night in Oct 2025

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

September 2025 , Cancun trip

Excellent hotel, clean and friendly staff. Grounds well maintained. Beginning of the hotel strip. Clean pool... everything met my expectations.... Thanks
Stayed 4 nights in Sep 2025

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were outdated. Air conditioners ran so loud I couldn’t sleep. Bathroom tub had plaster stains. Furniture was peeling.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mariah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room/ amazing staff/ amazing view/ prices to dine are high/ very nice hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Jonathan Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Nadia

Stayed 5 nights in Oct 2025

10/10 Excellent

Guillermina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maritza the supervisor of the dinner room, she was kind and courteous. Staff understand about my dad issue to walk and they gave a great service. I’m planning to come again. We can accommodate greatly.
Stayed 2 nights in Oct 2025

8/10 Good

Maritza Benita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and beautiful, the food is very good. The only problem we had was that the card didn't work in the elevator and they deactivated it a few hours before departure and we had to go and complain to have it activated twice. That's the only thing, but I would come back here 🤗
Stayed 2 nights in Oct 2025

4/10 Poor

Claudio, Doral

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old resort
Stayed 3 nights in Oct 2025

10/10 Excellent

Bai Lu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the warm water pool which is also next to the beach
Stayed 4 nights in Sep 2025

10/10 Excellent

Sylvanus, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 7 nights in Sep 2025

10/10 Excellent

Cherrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was a little messy, like it was under construction, and unfinished, different color paint.
Stayed 1 night in Oct 2025

6/10 Okay

Cynthia

Travelled with family
Disliked: Amenities
The area was very convenient, close to both sides of the strip. We were short in body wash on the fourth and fifth day stay, no one replaced it, I'm glad I took some of my personal items. Pillows were a bit rough, covers are heavy and tucked in really well. Not much security on the second building, kinda scary when you have to park in the back to enter the fifth floor especially at night. I did not see cameras in that building or floor. I wanted to make sure we were safe since I was traveling with kids. Floors are pretty hot, no ac unless you are in your room. I did not see security patrolling the parking lot area in the back of the building only the one allowing you into the hotel. Other than that it was an ok stay.
Stayed 5 nights in Sep 2025

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room: A/C was poorly maintained, need new towels, phone in the room was broken - needed to use my cell phone to call downstairs
Stayed 3 nights in Sep 2025

10/10 Excellent

Carmen Delia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful have good view and very quiet is my second time and this hotel
Stayed 6 nights in Sep 2025

10/10 Excellent

Daupadi

Liked: Cleanliness
Very good
Stayed 2 nights in Aug 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely wonderful

Cleaning staff was very accommodating. All concierge were kind. They offered a timeshare presentation but was not pushy, allowing us to accept or decline the offer.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jerry

Stayed 2 nights in Sep 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, everybody on the property was so kind! Great employees!
Stayed 4 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Not a high end hotel but good for short getaway
Stayed 1 night in Sep 2025

8/10 Good

Sukhdeep

Stayed 1 night in Sep 2025

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Ashleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night because it was close to airport and had an early 8am flight. It was good, clean, great shower pressure but if your looking for a nice beach this is not the place especially during the seaweed season.
Stayed 1 night in Sep 2025