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The Westin Resort & Spa, Cancun

4.0 star property

Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun-loungers, beach umbrellas, beach massages
3 restaurants, breakfast served
4 outdoor pools, free pool cabanas, pool umbrellas
Couples treatment room(s), hot tub, steam room, body treatments
Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min drive‬
  • Place, Delfines Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.4 out of 10
Very good
(38 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(83 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

9.6 out of 10
Exceptional
(4 reviews)
  • Lagoon view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.4 out of 10
Very good
(21 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • Ocean view
  • 324 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(75 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

8.2 out of 10
Very good
(105 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(57 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

With a stay at The Westin Resort & Spa, Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Delfines Beach. .This beach aparthotel is 2.8 mi (4.4 km) from El Rey Ruins and 3.9 mi (6.2 km) from Aquaworld.
View more Aparthotels in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.3 km
  • Iberostar Cancun Golf Course - 5 min drive - 2.8 km
  • Delfines Beach - 6 min drive - 3.5 km
  • La Isla Shopping Mall - 18 min drive - 11.3 km
  • Langosta Beach - 38 min drive - 19.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Taco Arte Restaurant - ‬4 min drive
  • ‪Arena Sports Bar - ‬1 min walk
  • ‪Marco Polo Restaurante - ‬16 min walk
  • ‪Azvl - ‬8 min walk
  • ‪Restaurant Las Fuentes - ‬16 min walk

About this property

The Westin Resort & Spa, Cancun

The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Stay in one of 379 guestrooms featuring LED televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, outdoor tennis courts, and a sauna. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Sea & Stones Restaurant, one of the aparthotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a computer station, express check-in, and express check-out. This aparthotel has 11 meeting rooms available for events. Free self parking is available onsite.
Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Beach

  • On a sandy beach
  • Beach loungers
  • Beach umbrellas
  • Beachside massages

Pool/Spa

  • 2 treatment rooms
  • 4 outdoor pools
  • Aromatherapy
  • Beachside massages
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Free pool cabanas
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Lifeguards
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Car hire
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Children's pool
  • Playground

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Food and drink

  • Coffee/tea maker

Dining

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 11 meeting rooms
  • Computer station
  • Desk

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Gift shop/newsstand
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Basketball
  • Children's pool
  • Fitness classes
  • Pilates classes
  • Shopping
  • Volleyball
  • Yoga classes
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Outdoor lighting

General

  • 379 units
  • 6 floors
  • Access via exterior corridors
  • Ballroom
  • Banquet hall
  • Garden

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1633 out of 2901 reviews
Rating 8 - Good. 680 out of 2901 reviews
Rating 6 - Okay. 320 out of 2901 reviews
Rating 4 - Poor. 123 out of 2901 reviews
Rating 2 - Terrible. 145 out of 2901 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Darshit

Stayed 3 nights in Jan 2026

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location and beach
Stayed 5 nights in Jan 2026

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and pools were great. Food and drinks were also great, but very pricey!
Stayed 2 nights in Jan 2026

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was insanely comfy! Property is great, but not much to do around the area. Using the bus system made for affordable trips to areas with more restaurants and shopping. The staff is polite and thorough. I can do without the sales pressure, but am able to tune it out.
Stayed 6 nights in Jan 2026

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio, todo el personal muy amable
Stayed 1 night in Jan 2026

8/10 Good

Jack

Liked: Cleanliness
Staff friendly, room was clean, older could use some updates. Food at expensive restaurant was good and breakfast was good but $$$.
Stayed 5 nights in Jan 2026

2/10 Terrible

Kaitlin

Stayed 1 night in Jan 2026

8/10 Good

Jose

Stayed 2 nights in Jan 2026

10/10 Excellent

GINO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All Good. I’ll be back
Stayed 7 nights in Dec 2025

6/10 Okay

Marisol

Travelled with family
Liked: Staff & service
I booked the westin because of the pics on the website it is priced the same as all inclusive hotels with entertainment and several restaurants but westin does not have those options the hotel is very average it doesnt look like a westin ive been in other westins like the one in maui and this westin look like a holiday inn express at the most food is terrible we got sick 2 days straight and is the same food and menu in the 3 restaurant options open one at at time basically you eat the same menu over and over in the pics show a beautiful beach but dont show you the concrete barrier in front of the whole hotel because they do not have a complete beach only a little piece all the surrounding of the premises has this barrier where the waves crash because there is almost no beach but if you walk down the stairs and walk a litte you can find a beach on the side of the hotel the rooms are clean but bathrooms look old and musty and the room i was in the drawers didnt close like how they can rent rooms in that condition? The hotel has a lot of glass doors and i saw the same smudges for a period of 4 days so they dont clean a lot it was a bad experience that only got better because of the personal in this hotel every single employee in this premises is super nice helpful considerate and always have a smile is the best costumer service experience that i had is only the condition of the hotel doesnt help but employees are the best i ve ever seen in a resort
Stayed 6 nights in Dec 2025

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities
Swim-up bar
Stayed 1 night in Jan 2026

4/10 Poor

hemanth

Stayed 7 nights in Dec 2025

6/10 Okay

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
System down no key acces
Stayed 1 night in Jan 2026

2/10 Terrible

Sabrina Moore

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
. I checked in 12/31/2025 and they put me in a different room. I had booked a Delux room with a lagoon view. Instead I received a regular room. In addition in the room water was seaping through the tile flooring the rooms were very old and outdated. The rooms had a smell of mold and mildew. I contacted management at 5:00 pm asking for a different room. He said another room would be available at 7:00 pm. Then later he came back and said the room was not available because the room did not have water. The following day he called and said the room would be available in the evening. Keep in mind my stay was only for 2 days. I asked the manager for a refund for the down graded room he refused my request. He told me to contact Expedia for the refund. Expedia was not able to help to resolve the issue.
Stayed 2 nights in Dec 2025

2/10 Terrible

Min

Disliked: Property conditions & facilities
Mean staff, overpriced goods , noisy apartment
Stayed 10 nights in Dec 2025

8/10 Good

Anil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room, facilities, beach and the staff service us all good. Only reason i am not giving 5 star is because of very few choices of restaurants or food options in the hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Matanat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view from our room.
Stayed 4 nights in Dec 2025

10/10 Excellent

Giza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great experience! The beach is awesome and not too busy. The pools are amazing and cater to different tastes—high energy or R&R. The food is high quality at the Sea & Stone restaurant and reasonably priced for a resort. The Sports Bar menu was limited during our stay (New Year’s) and we thought it was just okay. Cancun has many great options for food so that was not an issue for our family. Staff were friendly and helpful. The breakfast is really excellent as is the room. We had a beautiful view of the ocean from the room on the 5th floor and could hear the waves —a nice backdrop/soundtrack to our vacation. During our time in Mexico we stayed in 3 hotels. This was by far the best. Would come back!
Stayed 2 nights in Dec 2025

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing time at the Westin accommodating, helpful, nice courteous definitely going back!!!
Stayed 2 nights in Dec 2025

6/10 Okay

Sunil

Stayed 7 nights in Dec 2025

8/10 Good

Cara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was super nice and friendly. A lot of the property seemed very outdated and everything was highly overpriced including the breakfast and market on the property.
Stayed 6 nights in Dec 2025

6/10 Okay

Shashank

Stayed 3 nights in Dec 2025

6/10 Okay

Reza

Liked: Cleanliness
Stayed 1 night in Dec 2025

10/10 Excellent

Saady

Liked: Cleanliness, property conditions & facilities
Great
Stayed 4 nights in Dec 2025

10/10 Excellent

Eric

Stayed 2 nights in Dec 2025