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The Westin Resort & Spa, Cancun

4.0 star property

Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun-loungers, beach umbrellas, beach massages
4 outdoor pools, free pool cabanas, pool umbrellas
3 restaurants, breakfast served
Couples treatment room(s), hot tub, steam room, body treatments
Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Place, El Rey Ruins
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.4 out of 10
Very good
(38 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(83 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

9.6 out of 10
Exceptional
(4 reviews)
  • Lagoon view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.4 out of 10
Very good
(21 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • Ocean view
  • 324 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(75 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

8.2 out of 10
Very good
(105 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(57 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

With a stay at The Westin Resort & Spa, Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Delfines Beach. .This beach condominium resort is 2.8 mi (4.4 km) from El Rey Ruins and 3.9 mi (6.2 km) from Aquaworld.
View more Condo resorts in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.3 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 km
  • Iberostar Cancun Golf Course - 3 min drive - 2.8 km
  • El Rey Ruins - 4 min drive - 3.2 km
  • Delfines Beach - 4 min drive - 3.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬1 min walk
  • ‪Taco Arte Restaurant - ‬4 min drive
  • ‪Royal Solaris Cancun - ‬14 min walk
  • ‪La Estancia - ‬5 min drive
  • ‪Soluna Bar - ‬5 min drive

About this property

The Westin Resort & Spa, Cancun

The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Stay in one of 379 guestrooms featuring LED televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, outdoor tennis courts, and a sauna. Additional features at this condominium resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Sea & Stones Restaurant, one of the condo resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a computer station, express check-in, and express check-out. This condo resort has 11 meeting rooms available for events. Free self parking is available onsite.
Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1525 out of 2720 reviews
Rating 8 - Good. 641 out of 2720 reviews
Rating 6 - Okay. 300 out of 2720 reviews
Rating 4 - Poor. 119 out of 2720 reviews
Rating 2 - Terrible. 135 out of 2720 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Diana

Stayed 5 nights in Nov 2025

10/10 Excellent

John

Great staff and a great location
Stayed 3 nights in Nov 2025

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great but the concierge is just a guy selling timeshares. They won’t take no for an answer so you have to be rude. Then they called my hotel room to try again and I just hung up. Other than that, great beach access and pool area. Sports bar does not have a vpn to get American channels for college football so plan accordingly l
Stayed 4 nights in Nov 2025

10/10 Excellent

Juan Ulises Lopez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent customer service.
Stayed 6 nights in Nov 2025

8/10 Good

Junha

Stayed 2 nights in Nov 2025

2/10 Terrible

Jorge

Disliked: Cleanliness, property conditions & facilities
Shower water all time the water was colder
Stayed 6 nights in Nov 2025

10/10 Excellent

Melecio

Stayed 2 nights in Nov 2025

6/10 Okay

Kishore

Everything was all right other than the room they offered was not lagoon view room. I booked lagoon view room but the one I got was parking view one
Stayed 5 nights in Nov 2025

8/10 Good

Brandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly, our room was spacious and clean with a comfortable bed. The amenities were great with a decent gym, several pools, a hot tub and right on the beach. It was easy to figure out the local busses to take us downtown or to the club zone. The food was great, if pricy. Drinks were very expensive, but there was an Oxo nearby where we could get cheap cervesa.
Stayed 8 nights in Nov 2025

6/10 Okay

Sarah

Stayed 1 night in Oct 2025

10/10 Excellent

Delfino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fine except they were painting our floor and smell of paint was intense
Stayed 6 nights in Nov 2025

10/10 Excellent

Suzanne

Stayed 6 nights in Nov 2025

6/10 Okay

herick

Travelled with family
Liked: Cleanliness, staff & service, amenities
the safe we broke, so they brought another one, and the body lotion dispenser was empty and not filled up during our stayin, bat there was a bas soap available , thre where some noise nigthboard all night long , so that afected our sleep.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yurileydi Morales

Stayed 3 nights in Nov 2025

6/10 Okay

Marko

Stayed 5 nights in Nov 2025

4/10 Poor

Kakada

Travelled with partner
Liked: Cleanliness
Not enough dinning options
Stayed 7 nights in Nov 2025

8/10 Good

Poppy-Marika

Stayed 1 night in Nov 2025

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff was excellent, pools were beautiful, beach clean, white sand and ocean crystal clear. 7/11 convient store is a good 10 minute walk and there is no other restaurants outside of the resort close by. We looked at the menus of the restaurants in the resort and they were extremely expensive. Starbucks coffee for example was $12 CAD for medium. If you have a young family, I would suggest an all inclusive or somewhere closer to walk walk to get groceries/ family restaurant!
Stayed 1 night in Nov 2025

6/10 Okay

Kraig

Liked: Staff & service, amenities
Nothing but cold showers and one day of no shower at all
Stayed 1 night in Nov 2025

10/10 Excellent

Deepthi A Kalubowila

Liked: Cleanliness, property conditions & facilities
Real good experience
Stayed 2 nights in Nov 2025

6/10 Okay

virgilio Chavez

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
after the first night I met the cleaning lady she gave me extra water,a robe and extra towels and I thought that the sauna and Steven was included because it was listed on Expedia but it wasn't. it was an extra charge. the restaurants were really expensive. I had chicken alfredo and guacamole and a mojito and it was almost $50 The last thing I had some breakfast and I ordered some chilaquiles some of the worst I've ever had . it was with chicken and the chicken was really dry . for what I paid for the hotel I would have expected at least breakfast be included and it wasn't.silverware.
Stayed 3 nights in Nov 2025

10/10 Excellent

Yaudel

Stayed 3 nights in Nov 2025

8/10 Good

Emiliano

Stayed 4 nights in Nov 2025

10/10 Excellent

NICOLE FORMAN

Stayed 7 nights in Nov 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were unbeatable! Loved it and we're already planning to return!
Stayed 2 nights in Oct 2025