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Aparthotel

The Westin Resort & Spa, Cancun

4.0 star property

Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun-loungers, beach umbrellas, beach massages
3 restaurants; breakfast, lunch, and dinner served
Presidential Suite, 1 Bedroom, Ocean View (Balcony)
Couples treatment room(s), hot tub, steam room, body treatments
4 outdoor pools, free pool cabanas, pool umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min drive‬
  • Place, Delfines Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.4 out of 10
Very good
(38 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(83 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

9.6 out of 10
Exceptional
(4 reviews)
  • Lagoon view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.4 out of 10
Very good
(21 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • Ocean view
  • 324 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(75 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

8.2 out of 10
Very good
(105 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(57 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Cancun

With a stay at The Westin Resort & Spa, Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Delfines Beach. .This beach aparthotel is 2.8 mi (4.4 km) from El Rey Ruins and 3.9 mi (6.2 km) from Aquaworld.
View more Aparthotels in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.3 km
  • Iberostar Cancun Golf Course - 5 min drive - 2.8 km
  • Delfines Beach - 6 min drive - 3.5 km
  • La Isla Shopping Mall - 18 min drive - 11.3 km
  • Langosta Beach - 38 min drive - 19.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Taco Arte Restaurant - ‬4 min drive
  • ‪Arena Sports Bar - ‬1 min walk
  • ‪Marco Polo Restaurante - ‬16 min walk
  • ‪Azvl - ‬8 min walk
  • ‪Restaurant Las Fuentes - ‬16 min walk

About this property

The Westin Resort & Spa, Cancun

The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Stay in one of 379 guestrooms featuring LED televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, outdoor tennis courts, and a sauna. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Sea & Stones Restaurant, one of the aparthotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a computer station, express check-in, and express check-out. This aparthotel has 11 meeting rooms available for events. Free self parking is available onsite.
Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Beach

  • On a sandy beach
  • Beach loungers
  • Beach umbrellas
  • Beachside massages

Pool/Spa

  • 2 treatment rooms
  • 4 outdoor pools
  • Aromatherapy
  • Beachside massages
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Free pool cabanas
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Lifeguards
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Car hire
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Children's pool
  • Playground

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Food and drink

  • Coffee/tea maker

Dining

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 11 meeting rooms
  • Computer station
  • Desk

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Gift shop/newsstand
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Basketball
  • Children's pool
  • Fitness classes
  • Pilates classes
  • Shopping
  • Volleyball
  • Yoga classes
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Outdoor lighting

General

  • 379 units
  • 6 floors
  • Access via exterior corridors
  • Ballroom
  • Banquet hall
  • Garden

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cancun Westin Resort

Westin Cancun

Westin Resort Cancun

Cancun Westin

The Westin Resort Spa Cancun

Westin Hotel Cancun

Westin Resort & Spa Cancun Hotel Cancun

Westin Resort And Spa Cancun

Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1698 out of 3031 reviews
Rating 8 - Good. 714 out of 3031 reviews
Rating 6 - Okay. 341 out of 3031 reviews
Rating 4 - Poor. 127 out of 3031 reviews
Rating 2 - Terrible. 151 out of 3031 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Yong

Liked: Cleanliness, amenities, property conditions & facilities
Great experience. The service people were very nice and helpful. The beach is beautiful and view is great. Enjoy everything while I am here.
Stayed 4 nights in Feb 2026

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff
Stayed 4 nights in Nov 2025

10/10 Excellent

William Allan, Ottawa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were not looking for an all inclusive experience. This Hotel was perfect. Great location, exceptional dynamic between the restaurants, pools and beach. Rooms were good, housekeeping great and the Westin Hotel vibe that we expected was there. Great time, great Hotel, great vacation! Thank you Cancun!
Hotel strip from the beach
Sunset on the beach
Wildlife up the beach
Paradise!
Stayed 7 nights in Feb 2026

8/10 Good

Walter

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort restaurants were all very good and the staff was very courteous. The beach was gorgeous and very clean. Our room was generally comfortable except that one bed was very squeaky. Every movement was noisy. Beyond that, the remote to our TV only worked from a few inches in front of the TV, the floor seemed to not be swept every day as sand accumulated. But overall it was an excellent experience.
Stayed 4 nights in Feb 2026

8/10 Good

Susana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, great place to relax! Would have given 5 stars but the restaurant needs improvement. They need more restaurant staff! Every time we ate there we waited over an hour for food and so did everyone else. Not ideal.
Stayed 3 nights in Feb 2026

10/10 Excellent

Yogeshwar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very kind, and the Amenities felt like everything is included and no need to go out. Carolina was Awesome.
Stayed 3 nights in Feb 2026

2/10 Terrible

Altagracia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My daughter, left money and the key card in the room and it gotten took or lost. We are highly not happy with this situation and we will like a refund.
Stayed 4 nights in Feb 2026

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
Great bed
Stayed 3 nights in Feb 2026

8/10 Good

Ann Margaret

Travelled with family and small children
Liked: Cleanliness, amenities
resort was beautiful and had a lot of activities. we did not have to leave the resort on our stay
Stayed 4 nights in Feb 2026

2/10 Terrible

Nirmala

Stayed 1 night in Feb 2026

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spotless and staff were very courteous. Amenities were wonderful! Weather was perfect! A very relaxing holiday!
Stayed 10 nights in Feb 2026

10/10 Excellent

John

Stayed 8 nights in Feb 2026

10/10 Excellent

Maria

Stayed 4 nights in Feb 2026

6/10 Okay

Maribel

Room was old, we briefly lost power and cold water. They did not accept my Marriott member rewards number because I booked with 3rd party.
Stayed 4 nights in Feb 2026

4/10 Poor

Kelvin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was in a completely different building in the back with no personality and the crappiest pathetic fountain outside. The employees inside sat at a desk and were cold and pretended you weren't there, they felt like security guards. Maintenance in my room for an hour without me asking for it or telling me they were going to be there. Atmosphere sucks. Food really sucks. Every interaction with staff seems transactional and they aren't friendly. They wouldn't let me work out because I was wearing crocs lol, I had to walk so far back to my hotel room. Location is the south of the hotel zone which is the worst. I could go on and on with how bad this place sucks. Literally go anywhere else, there are much better places this one is the worst of paradise.
Stayed 4 nights in Feb 2026

10/10 Excellent

Angelica

Liked: Cleanliness
Fantastic stay! I definitely would recommend the Western 100%! Service was impeccable! Manuel was my favorite my bartender by the pool! Extremely friendly, helpful and attentive.
Stayed 2 nights in Feb 2026

10/10 Excellent

Marisela

Stayed 1 night in Feb 2026

10/10 Excellent

John

Stayed 4 nights in Feb 2026

4/10 Poor

Kurt

Travelled with partner
Liked: Amenities
Terrible room, long over due for makeover
Stayed 1 night in Feb 2026

10/10 Excellent

Atef

Everything is excellent I will come back for sure
Stayed 5 nights in Feb 2026

2/10 Terrible

Shanay

Stayed 1 night in Feb 2026

8/10 Good

Chantal

Liked: Cleanliness, property conditions & facilities
Le personnel gentil et accueillant et oui propreté de la chambre
Stayed 3 nights in Feb 2026

8/10 Good

Hector

Stayed 1 night in Feb 2026

10/10 Excellent

Abigail K

Stayed 4 nights in Feb 2026

8/10 Good

Paulomi K

Stayed 1 night in Feb 2026