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The Westin Resort & Spa, Cancun

4.0 star property

Photo gallery for The Westin Resort & Spa, Cancun

4 outdoor pools, pool umbrellas, pool loungers
Pillow-top beds, in-room safe, desk, iron/ironing board
3 restaurants, breakfast served
On the beach, sun-loungers, beach umbrellas, beach massages
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • Spa

Explore the area

Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • Delfines Beach
    ‪3 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 324 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Lagoon View

Deluxe Room, 1 King Bed, Balcony, Lagoon View

Deluxe Room, 1 King Bed, Balcony, Lagoon View

  • 54 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

  • 57 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Lagoon View

Deluxe Room, 2 Double Beds, Balcony, Lagoon View

Deluxe Room, 2 Double Beds, Balcony, Lagoon View

  • 54 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, (1654)
The price is NZ$498
for 1 room
includes taxes & fees
8 Apr - 9 Apr
Emporio Cancun Optional All Inclusive

About the area

Cancun

With a stay at The Westin Resort & Spa, Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Delfines Beach. .This beach hotel is 2.8 mi (4.4 km) from El Rey Ruins and 3.9 mi (6.2 km) from Aquaworld.

What's nearby

  • Iberostar Cancun Golf Course - 2 min drive - 1.9 km
  • Delfines Beach - 3 min drive - 2.6 km
  • El Rey Ruins - 5 min drive - 4.5 km
  • Aquaworld - 6 min drive - 6.3 km
  • La Isla Shopping Mall - 9 min drive - 8.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬1 min walk
  • ‪Sun Palace - ‬7 min walk
  • ‪La Hacienda Restaurant - ‬5 min drive
  • ‪Soluna Bar - ‬5 min drive
  • ‪Taco Arte Restaurant - ‬4 min drive

About this property

The Westin Resort & Spa, Cancun

On beach with 4 outdoor pools, near El Rey Ruins
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Stay in one of 379 guestrooms featuring LED televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Sea & Stones Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a computer station, express check-in, and express check-out. This hotel has 11 meeting rooms available for events. Free self parking is available onsite.
Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 904 out of 1710 reviews
Rating 8 - Good. 422 out of 1710 reviews
Rating 6 - Okay. 200 out of 1710 reviews
Rating 4 - Poor. 86 out of 1710 reviews
Rating 2 - Terrible. 98 out of 1710 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The bartender was excellent
Stayed 10 nights in Dec 2024

10/10 Excellent

alex

Stayed 1 night in Dec 2024

10/10 Excellent

John

Stayed 3 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 12 nights in Dec 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Pools a
Stayed 4 nights in Dec 2024

10/10 Excellent

Rohan Jitendrakumar

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I took our mommy's to a trip and they fully loved this property. Will be visiting back for-sure.
Stayed 4 nights in Dec 2024

4/10 Poor

Venissa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property is outdated. The wait staff were very kind and pleasant. We attended for a promotion and cost for what I paid was not what I expected. I had to remind we wanted to celebrate my Mom bday twice as they asked prior but did nothing as I have seen in other locations. This was very disappointing. I would not recommend to stay until this is remodeled and provide other optioms to see othwr partner locations to visit.
Stayed 1 night in Dec 2024

10/10 Excellent

Laurel, Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Sherlin Oneeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Although a bit far away from the hotel zone, it’s located near the bus stop. Felt safe in the resort. Food could definitely be better as it was a bit bland with less varieties.
Stayed 5 nights in Dec 2024

6/10 Okay

Sreekanth

Amazing property, but a not so amazing service.
The property was amazing, with a really great ocean view and great pools. But the buildings were really old and not really clean. Firstly, the check in and check out times were really weird. The check in time was at 4 pm and check out at 10am. This makes it really hard for people staying for a single night to really take advantage for anything the resort has to offer, since most stuff is timed outside/very close to this time window. Also the service was not the greatest. Room service asked us to collect stuff directly from the deli when we asked for small stuff like coffee creamers. There were many small stuffs that room service could have done, but did not. Lastly, the food wasnt that good. It was overpriced, but didnt really feel like i got the value for my money. The quantity was great, but the protein felt dry and bland. The fries were soggy. Overall I'll give a 5 star for the location and property. But a three star for everything else.
Stayed 1 night in Dec 2024

8/10 Good

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were wonderful. The food was not good. The beachfront and ocean view villa were the best part. The property matches the online pictures. It is located close to the Cancun airport. I would recommend this property to single travelers, couples, and families.
Stayed 7 nights in Dec 2024

8/10 Good

Michelle Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Great spa, I had a a wonderful massage with Yuri. Starbucks on site and room service!
Stayed 2 nights in Dec 2024

10/10 Excellent

Loica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Rhonda, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay.
Stayed 5 nights in Nov 2024

10/10 Excellent

Juan Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Tirouhi

Stayed 6 nights in Nov 2024

10/10 Excellent

mercy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short 3 days trip but enjoyed it much, the hotel rooms very clean and comfortable and enjoyed the pool and the beach
Stayed 2 nights in Dec 2024

10/10 Excellent

Ignacio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely go back!!
Stayed 2 nights in Nov 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
HORRIBLE EXPERIENCE WITH THE FRONT DESK MANAGER. I would NOT recommend this hotel for those seeking a positive experience in Cancun. The facility is nice BUT the staff — in particular the front desk manager — do not have ethics. Hotels.com offers a deal for breakfast and the hotel disputes it?! Do NOT select any options in the apps for meals or any add-ons. You are getting conned/scammed. If you like the hotel and want to stay, just get your room and that is all. Do NOT trust add-on offers for meals, etc. offered up in the apps. You will likely just end up losing that money due to the hotel’s unethical practices. Just get your room from the apps and pay for other things on-site.
Stayed 1 night in Oct 2024

10/10 Excellent

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2024

2/10 Terrible

Sabrina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property- lots of pools and beach access
Stayed 2 nights in Dec 2024

10/10 Excellent

HUMBERTO

Travelled with group
Liked: Cleanliness, staff & service, amenities
The views, the swimming pools, the beds, hot water in showers, lounge chairs, friendly staff, the price,
Stayed 3 nights in Dec 2024