Let me start with this, the room was immaculate. Charming, clean and with all the essentials.
The breakfast was very nice with lovely staff as well!!
The A/C went out on a 38 degree day (100 Fahrenheit). After a few calls, the nice man at the front desk arranged to fix it. Maintenance came to our room while we were away as planned, but to our surprise, didn’t actually fix the air conditioning so we were slept very hot uncomfortably, waking many times. There was also a dead rat stench in the bathroom wall that grew to be worse over the course of our two night stay (likely due to the heat). Though things happen, I communicated politely and discreetly with the staff and all seemed to fall on deaf ears. No offer to make things right which is substandard for such a highly rated hotel. I simply got a generic, oh, thank you for letting us know, we’ll make note of that. I would have expected some means of compensation or even a bottle of wine. But nothing. Strange.
No help with getting our bags to our room upon arrival/checkin either which was rather strange.