EXPERIENCE APPALLING!! I have lodged complaints on the websites hotel.com, booking.com and have reported this place to the SA tourism board, Chamber of Commerce board and will ANNOUNCE IT ON EACH AND EVERY SOCIAL MEDIA PLATFORM THAT I CAN FIND!
The service is appalling, this place should NOT exist. They double booked, even when we checked earlier the week on our booking done 3 months ago. WARNING PEOPLE NOT TO STAY THERE! They steal from your credit card! Booked for 2 nights at Sea Point Inn with confirmation in the week by CARMEN. Arrived at the place and were taken to another hotel 200 away-Sea Point Inn double booked. DAN who was on duty was constantly on the phone...until I heard 'no I will tell them tomorrow". We stayed at one hotel on the Friday night, then we had to check out and stay at another hotel (DAN, ISIFIA and Mr Diamond (supervisor) said that they offer us the 2nd night at their 'top penthouse place' to stay for FREE! I @*&^ paid for 2 nights at one hotel!! We still owed R500 for one evening and DAN only wanted cash, NO CARDS! So the scenario was this: We didn't check in at Sea Point Inn, they took our 2 nights money and paid for one night at another hotel, telling us they already paid for us at another l. We had to check out the next morning to stay at another hotel the Saturday night, 200m somewhere else!! Mr DIAMOND (on the phone) kept saying he offer us their room to stay. I don't shack around Sea Point! Read more on HelloPeter and Tourism website. !!