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Hôtel Montmorency

3.0 star property

Photo gallery for Hôtel Montmorency

Outdoor pool, pool loungers
Couples treatment room(s), hot tub, steam room, Turkish bath/hammam
Premium Deluxe
Aerial view
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Bar

Explore the area

Map
2 Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Château Comtal
    ‪2 min walk‬
  • Narbonnaise Gate
    ‪3 min walk‬
  • Historic Fortified City of Carcassonne
    ‪4 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪17 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Room

Junior Room

Junior Room

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room

Classic Room

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Large Suite

Large Suite | Living area

Large Suite

  • 180 sq m
  • Resort view
  • Sleeps 10
  • 3 Queen Beds and 4 Twin Beds

View all photos for Premium Deluxe

Premium Deluxe

Premium Deluxe

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite

Suite

Suite

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Similar properties

Exterior

Mercure Carcassonne la Cite Hotel

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (188)
The price is NZ$200
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Mercure Carcassonne la Cite Hotel

About the area

Carcassonne

Located in Carcassonne, Hôtel Montmorency is in the historical district, within a 5-minute walk of Château Comtal and Narbonnaise Gate. .This family-friendly hotel is 0.3 mi (0.6 km) from Le Musée de la Torture de Carcassone and 0.5 mi (0.7 km) from Basilica of St. Nazaire and St. Celse.

What's nearby

  • Château Comtal - 2 min walk
  • Narbonnaise Gate - 3 min walk
  • Historic Fortified City of Carcassonne - 4 min walk
  • Le Musée de la Torture de Carcassone - 5 min walk
  • Aude Gate - 5 min walk

Getting around

  • Carcassonne Station - 10 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪L'Escargot - ‬5 min walk
  • ‪Le Trouvère - ‬5 min walk
  • ‪Les Terrasses de la Cité - ‬5 min walk
  • ‪Maison du Cassoulet - ‬5 min walk
  • ‪Le Marcou - ‬4 min walk

About this property

Hôtel Montmorency

Family-friendly hotel with a full-service spa and a steam room
Hôtel Montmorency offers 30 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a steam room.
The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Stay in one of 30 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a hot tub, and a steam room. Additional features at this Mediterranean hotel include complimentary wireless internet access, babysitting (surcharge), and a television in a common area.
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:30 AM to noon for a fee.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 15 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–noon: EUR 18 for adults and EUR 9 for children
  • 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool
  • A hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 10.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Self parking fee: EUR 15 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from April to October
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Montmorency
Hôtel Montmorency Carcassonne
Montmorency Carcassonne
Montmorency Hotel Carcassonne
Hôtel Montmorency Hotel
Hôtel Montmorency Carcassonne
Hôtel Montmorency Hotel Carcassonne

Hôtel Montmorency Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 226 out of 505 reviews
Rating 8 - Good. 204 out of 505 reviews
Rating 6 - Okay. 53 out of 505 reviews
Rating 4 - Poor. 20 out of 505 reviews
Rating 2 - Terrible. 2 out of 505 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, nice hotel
Perfect location. We went to Carcasson Cite every night for dinner. It is just steps from hotel. Hotel staff very nice. Food was good in their restaurant. Parking is easy. Room had little patio, but too cold now. Patio door did not lock. Never fixed. Area feels super safe, though. Cite shops cute, mostly touristy. Amorino gelato there. Good stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Kathryn Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Augusto Cesar C

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a great location and excellent parking facilities, but the room was impossibly small and the shower controls took me a half hour to figure out and could never maintain constant temperature. Consequently, we avoided showering.
Stayed 2 nights in Oct 2024

4/10 Poor

Joni

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property is run down. It could use some upgrades. Air conditioning is shared by 4 rooms so doesn’t work. Decorating could be better. Cheap wall paper to cover old walls. Hallways painted black and carpet is dirty and worn.
Stayed 2 nights in Sep 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love how close it was to the fortified city. It was so easy just to walk across the street to the gate. Rooms were clean (wallpaper a little outdated but no biggie). We tried the spa as well and enjoyed it. Front desk very helpful
Stayed 1 night in Sep 2024

4/10 Poor

Adele

Disliked: Staff & service
Room was basic & very small. Thin curtains with street lights shining through. A/C was too noisy to have on. Informed hotel 2 months in advance that we were vegan….still served yogurt, butter, cakes & pastries for breakfast. All we could eat was rolls & an apple. Plus is the location & parking.
Stayed 1 night in Sep 2024

8/10 Good

Mick, Sheriff Hutton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled in the shadow of the walls of the town of Carcassonne the hotel is the perfect base for exploring. Check-in was a breeze and, once settled, the staff helped us with directions to find a restaurant for dinner. They provided recommendations and tried to book but the restaurant was not answering. Breakfast was delicious with freshly boiled eggs to order and a plentiful selection of food. The only negative was that the car park entrance is potholed making entry difficult. There is a rear entrance that is flat but it would be good if the issues at the front could be fixed. All in all it was a great place to stay and I'd heartily recommend it.
Stayed 2 nights in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Mindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the helpful staff the location is fantastic.
Stayed 1 night in Sep 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, lovely pool, great food, friendly staff and the cutest chien et chat. Ladies, take a mirror so you can do your makeup outside, as the spotlights in the bedrooms and bathroom make it tricky... Other than that, we loved it. What a location!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay for a visit to the wonderful city of Carcasonne. Convenient, safe parking on-site for 15 euros per night. Our bedroom was clean and comfortable, across the road from the main hotel reception but that wasn’t a problem. Lovely pool and pool area with sun beds, which we made use of.
Stayed 2 nights in Sep 2024

10/10 Excellent

Le

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel. Friendly staff and safe and clean. 👍
Stayed 1 night in Sep 2024

10/10 Excellent

rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 4 nights in Aug 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Premium location: the fortress is right in front. You can walk from the front desk to the front entrance of the fortress in less than 10 minutes--closer to 5. Pool, bar, & parking all good (tight parking). Property consists of 2 hotels main & bldg across the street. I booked 6 mos. in advance for 2 people & still didn't get in main bldg. Add'l bldg rooms very small (even by European studs); you have to sit and pivot to fit onto toilet. Free bathroom amenities are a "community" shampoo/soap bottles in bathroom. Hence, rooms nothing great, but the fact you can get a hotel this close, w/ a pool, w/ a/c, near the airport, & a great view (from bar not your room) makes it worthwhile. Also, great bakery in walking distance. The staff was nice enough, the location is safe, and housekeeping does a great job. If you arrive late, you may not get a parking space so keep that in mind. We did not get the breakfast; we chose to walk to the bakery each day for coffee and pastries. Many nearby restaurants were simply average, but the tapas bar in the Fortress named, "Escargot" was very good. If you stay at Montmorency, take advantage of exploring the fortress in the evening when the crowds are gone. So, overall, I'd give it 4-stars because of its location.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Situated just a couple of minutes walk to the centre. The staff were excellent and very attentive. The outside space dares you to just sit, relax and unwind to soft music and a great cocktail menus.
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice pleasant hotel, super location for Carcassonne la cité. Rooms clean and tidy, bathroom towels, plus another set of towels for the swimming pool. Toiletries in the bathroom. Secure parking at €15 per night. Swimming pool / jacuzzi area with sun loungers, and deck chairs. A lovely little secluded oasis in fact Breakfast is set without a choice, and table service. A small piece of ham, 2 small pieces cheese, a plain yoghurt, boiled egg, bread roll, mini viennoiserie, jam, piece of fruit, and some fruit juice (all with no choice, what you are given is what you are given ) whilst it's not awful, and local produce, for the price of €18 per person, it would be nice to have had a choice. Some people may like cereal for example, or an orange juice rather than apple juice being given, but it's not offered. I have a dairy intolerance, but yoghurt, cheese and butter was given to me. I explained my situation, and was told told no alternative was available. Mine isn't a lifestyle choice, so much of the breakfast I could not eat. I'm not alone with having a diet of non dairy, either by choice or not. I do feel the hotel could give some consideration to breakfast choices, especially for €18 per person
Stayed 1 night in Jul 2024

6/10 Okay

Gaynor

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Mini break
The Hotel is in an excellent position, pool area beautiful and Breakfast very nice. Bedroom was fine comfortable and quiet however bathroom was dirty with hair on the floor behind the door, was pointed out and room was cleaned but hair remained. Plug in bath blocked and dirty. No wifi however WiFi is advertised but cannot reach the rooms. This was mentioned at least 5 times during my stay and each time I was told there is WiFi and they would reset it. WiFi does not even show on the networks when searching for it. Not acceptable to advertise WiFi and not have it. Love that the hotel has a dog.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jose, springfield

Liked: Cleanliness, staff & service, amenities
Pretty good overall but sink and shower were clogged. Some refurbishing needed is some rooms. Wear and tear visible in spots. Good A/C, great views, excellent bar, very friendly staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel close to one of the main gates of the medieval city of Carcassone. Many of the rooms are in a separate building behind the main hotel site but bar, breakfast, pool are at the main site. The room i had was an ok size with a good sized bathroom but was in need of some redecorating (wallpaper coming off the walls). Other rooms in my corridor looked nicer and individually decorated so i don’t think it was the same standard everywhere. The rest of the facilities were very good, including a very nice pool, lounger and jacuzzi! Very nice breakfast for €18 pppd with lots of local products.
Stayed 2 nights in Jun 2024

10/10 Excellent

Clair

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 1 night in Jun 2024