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Mercure Cardiff Holland House Hotel & Spa

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Cardiff Holland House Hotel & Spa

Exterior
Indoor pool
Breakfast and dinner served
Bar (on property)
Lounge

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Spa
  • Breakfast available
  • Pool

Explore the area

Map
24-26 Newport Road, Cardiff, Wales, CF24 0DD
  • New Theatre
    8 min walk
  • Lilo's Pasta - Cardiff
    1 min walk
  • Cardiff Queen Street Station
    5 min walk
  • Cardiff (CWL-Cardiff Intl.)
    30 min drive

Room options

View all photos for Privilege, Room, 1 King Bed, View

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed, View

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 2 Single Beds, View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, View

  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 1 Double or 2 Single Beds

Classic Twin Room, 1 Double or 2 Single Beds

Classic Twin Room, 1 Double or 2 Single Beds

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Novotel Cardiff Centre

Pool
Spa
Pet-friendly
Free WiFi
4.0 out of 5, Very good, (1003)
The price is NZ$223
for 1 night
includes taxes & fees
4 Jan - 5 Jan
Novotel Cardiff Centre

About the area

Cardiff

A stay at Mercure Cardiff Holland House Hotel & Spa places you in the heart of Cardiff, within a 15-minute walk of Cardiff Castle and Principality Stadium. .This spa hotel is 1.5 mi (2.5 km) from Cardiff Bay and 0.2 mi (0.4 km) from Capitol Shopping Centre.

What's nearby

  • St. David's - 8 min walk
  • Cardiff International Arena - 11 min walk
  • Cardiff Castle - 11 min walk
  • Principality Stadium - 14 min walk
  • Cardiff University - 17 min walk

Getting around

  • Cardiff Queen Street Station - 5 min walk
  • Cardiff International Airport (CWL) - 30 min drive

Restaurants

  • ‪Caffè Nero - ‬4 min walk
  • ‪Flute & Tankard - ‬5 min walk
  • ‪200 Degrees Coffee Shop - ‬5 min walk
  • ‪Heavenly Desserts - ‬5 min walk
  • ‪The Central Bar - ‬5 min walk

About this property

Mercure Cardiff Holland House Hotel & Spa

Hotel with a full-service spa, near Principality Stadium
Mercure Cardiff Holland House Hotel & Spa offers 172 accommodations with safes and coffee/tea makers. 30-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Naturel has 9 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Stay in one of 172 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at Urban Bar & Kitchen, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are available daily from 7:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10 AM.
Urban Bar & Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, French, Hungarian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (GBP 21.00 per day)

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10 AM: GBP 15 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Urban Bar & Kitchen

Things to do

  • Fitness classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Lift door width (centimetres): 81
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 102
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating

Bathroom

  • Deep-soaking bath
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 30-inch flat-screen TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini fridge

More

  • Desk
  • Eco-friendly cleaning products provided
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Pool fee: GBP 10.00 per person, per night
  • Spa fee: GBP 10.00 per person, per night
  • Spa tub fee: GBP 10.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 15 per person
  • Self parking fee: GBP 21.00 per day
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Pool access available from 6:30 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Holland Hotel Cardiff
Holland House Mercure Cardiff
Hotel Mercure Holland House Cardiff
Mercure Cardiff Holland Hotel
Mercure Cardiff Holland House
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel
Mercure Holland Hotel Cardiff
Mercure Hotel Holland House
Mercure House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Mercure Holland House Cardiff Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel Cardiff

Mercure Cardiff Holland House Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1008 reviews" "
Rating 8 - Good. 296 out of 1008 reviews" "
Rating 6 - Okay. 123 out of 1008 reviews" "
Rating 4 - Poor. 83 out of 1008 reviews" "
Rating 2 - Terrible. 56 out of 1008 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ranj

Stayed 1 night in Sep 2024

8/10 Good

paul

Stayed 1 night in Aug 2024

4/10 Poor

Rhys

Liked: Staff & service
Disliked: Property conditions & facilities
Dirty, old and run down. The pool was an extra charge, that really annoyed me after spending 120 for a night at a spa place. I refused and went for a walk. Room service came with no cutlery or sauce. All in all it was very bad. I won’t be going back.
Stayed 1 night in Sep 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay at the Hotel. Room was superior to many & very clean. Staff were professional & very hflpful. Only disappointment was the layout if tables for our event. Tables were far too close together which made it very difficult. Couldnt enjoy the meal due to being squashed in. There was socmuch space at the back of the room, so i dont understand why room was set up like that. Waiting staff dealt with this extremely well - must have been difficult gor them. If you hild ab event there, please check table layout. Really appreciated the ambience created throughout the hotel - seems a lot of thought went into it. Pictures throughout of historical figures holding sporting equipment were exceptional. Think the comany should sell merchandise with them on. Breakfast was superb - fresh, plenty of choice. Highly recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, we got an upgrade when we arrive. No issues at all
Stayed 1 night in Sep 2024

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On site parking is daylight robbery at £21. Same with £16.95 for a very poor breakfast. Rooms also very outdated, stained carpets and tired feeling.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complained about things to reception
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not great
Tired, nousy air con / heating which i had to turn off which resulted in a very cold room in the morning. Shower dribbled and was either really hot or cold. Breakfast average with the cheapest sausages available. 2 out of 4 lifts working.
Stayed 1 night in Sep 2024

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool and spa.
Great spa and pool area. Doorman very helpful!
Stayed 2 nights in Sep 2024

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

W

Stayed 2 nights in Aug 2024

8/10 Good

Kerrie

Stayed 2 nights in Aug 2024

10/10 Excellent

Bindu

Stayed 1 night in Aug 2024

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welsh trip treat with my daughter
The hotel is ideally located for the town, short walk to shops, restaurants and bars. The decor of the hotel areas was good, we liked the different lighting designs. The bedroom was so hot on arrival, but when we realised the room air con was turned on (which would not go below 19), aswell as the provided fan and mobile air con unit, we turned this off and the room became a more comfortable temperature. Without the fan and unit it would have been too hot. Towels were my biggest issue, with not enough provided for 2 people, and on asking for more at reception they never materialised. On the last night, we were only given 1 bath towel and 1 hand towel for 2 people, which I thought was unacceptable, but then the glasses and mugs were not washed up so maybe our room had been forgotten and then had a rush clean. We enjoyed a half day spa with treatment and afternoon tea, which was thoroughly enjoyed. Would have been nice to have Welsh cakes rather than scones, but thats just me looking for the Welsh treats. Breakfast was limited, but perfectly fine. The scrambled eggs however could do with a little work, Sunday they were fab, Monday they were more like a sloppy mess and Tuesday, looked like they had been cut up rather than scambled!
Stayed 2 nights in Sep 2024

10/10 Excellent

bleona

Stayed 1 night in Aug 2024

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely sleep bed and pillows were so comfortable, however you can’t call it a hotel and spa now as you have to pay £10 pp if you want to use the spa, cos it’s nothing to do with the hotel now
Stayed 1 night in Aug 2024

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spicy and span
We enjoyed our stay with our dog. The room was clean and cosy.
Stayed 1 night in Aug 2024

10/10 Excellent

Darren

Stayed 2 nights in Aug 2024

10/10 Excellent

Jermaine

Stayed 1 night in Aug 2024

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the upgrade. I loved the room and the deep bath 🙂
Stayed 1 night in Aug 2024

6/10 Okay

Stephen

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Lovely hotel spacious clean and cosy bar area . Lovely big rooms. Staff were friendly and breakfast was nice
Stayed 1 night in Aug 2024

6/10 Okay

Tracey

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2024