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The Parkgate Hotel

4.0 star property

Photo gallery for The Parkgate Hotel

Exterior
Bar (on property)
Infinity pool
Exterior
Reception hall

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Gym
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Principality Stadium
    ‪2 min walk‬
  • St. David's Hall
    ‪4 min walk‬
  • Cardiff Castle
    ‪5 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

In-room safe, desk, laptop workspace, free WiFi

Standard Double or Twin Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 66 sq m
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • 61 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

In-room safe, desk, laptop workspace, free WiFi

Double Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Hilton Cardiff

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1001)
The price is NZ$243
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Hilton Cardiff

About the area

Cardiff

With a stay at The Parkgate Hotel, you'll be centrally located in Cardiff, steps from Principality Stadium and within a 5-minute walk of St. David's Hall. .This eco-certified hotel is 0.2 mi (0.3 km) from Cardiff Castle and 1.4 mi (2.3 km) from Cardiff International Arena.

What's nearby

  • Principality Stadium - 2 min walk
  • Cardiff Castle - 5 min walk
  • Cardiff International Arena - 8 min walk
  • Cardiff Bay - 16 min walk
  • Cardiff University - 19 min walk

Getting around

  • Cardiff Central Station - 7 min walk
  • Cardiff International Airport (CWL) - 42 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪The Cottage - ‬2 min walk
  • ‪Lezzet - ‬1 min walk
  • ‪BrewDog Cardiff - ‬1 min walk
  • ‪Taco Bell - ‬2 min walk

About this property

The Parkgate Hotel

Eco-certified Cardiff hotel in Cardiff City Centre with a full-service spa
The Parkgate Hotel offers 169 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 169 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access and a banquet hall.
Enjoy a meal at The Sorting Room or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. This hotel has 3 meeting rooms available for events.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Sorting Room - Onsite brasserie. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 28.00 for adults and GBP 14.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • The Sorting Room

Things to do

  • Fitness centre
  • Full-service spa

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service

Business services

  • Meeting rooms - 3

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 111
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Desk
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 28.00 for adults and GBP 14.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

The Parkgate Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1273 out of 1663 reviews
Rating 8 - Good. 221 out of 1663 reviews
Rating 6 - Okay. 101 out of 1663 reviews
Rating 4 - Poor. 36 out of 1663 reviews
Rating 2 - Terrible. 32 out of 1663 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angharad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family celebrations and rugby match
Stayed 3 nights in Nov 2024

10/10 Excellent

Angharad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family celebrations and rugby match visits
Stayed 2 nights in Nov 2024

8/10 Good

Nia

Stayed 1 night in Nov 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Stephen

Stayed 3 nights in Nov 2024

6/10 Okay

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just my access - staff exceptional
My rating overall is based purely on my experience as a disabled person using a mobility aid. The doors in corridors etc do not open both ways, doors opened towards me and I needed to use both doors. I was frequently stuck not being able to get through the door. I need to wait for other guests to come out if the lift to help. The staff are exceptionally good. Customer service is excellent. I still feel a charge for the pool on a high priced room is a bit tight. On my visit which was Sunday to Monday I was told there was no room at the pool. Which is not that good. Our booking was to use these facilities. It is a very well run hotel.
Stayed 1 night in Nov 2024

8/10 Good

L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, professional, quick to resolve problems when I lost my key card
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid Hotel
It was absolutely marvellous! The housekeeping ladies were so lovely and helpful, which really made our stay extra special. Definitely worth the 4-hour journey!
Stayed 2 nights in Nov 2024

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Staff were great. Right in the middle of the city.
Stayed 1 night in Aug 2024

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in Cardiff
Stayed 2 nights in Nov 2024

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Better Place
Another wonderful evening at the Parkgate Hotel (even though it was not all for fun) We had an arranged early check-in from Richard, which was a huge blessing and very much appreciated as it was a busy weekend. We had a small plumbing issue in our room, but the staff worked quickly (as always) to have someone come look at the issue, and they were able to resolve the problem without any interruption. The rooms are always beautiful, clean and very comfortable. The Sorting Room and Bar are always a treat, and the staff work tirelessly to bring you a delicious and comfortable experience. Our children are always welcome with open arms, and they are made to feel just as special and comfortable. Simply cannot ask for anything more. I look forward to returning this coming week for my birthday and another weekend for an all girls Wicked adventure, because you can't ask for a better to celebrate life. Thank you, Parkgate
Stayed 1 night in Nov 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one night stay, lovely clean hotel, excellent breakfast. Bed very comfortable, room and bathroom spotless, good shower, staff friendly and helpful. Also great central location, really great hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Benjamin

Stayed 1 night in Oct 2024

8/10 Good

Osea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a perfect place to watch a game at the Principality stadium, even though there's no carpark! Carpark is opposite the hotel but price is extortionate! Only wish the gotel could provide discount for parking.
Stayed 1 night in Nov 2024

10/10 Excellent

Sam

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very clean hotel in a fantastic location. On arrival we were booked in by a helpful and friendly concierge, nothing was too much trouble. Breakfast staff were polite and very helpful. We will definitely be returning.
Stayed 1 night in Nov 2024

8/10 Good

jane

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel and staff
Amazing staff, hotel tried its best and was beautiful overall. How ever I was shocked by the price of a glass of wine! Ridiculous! I am a local of the sister hotel and we get discount being local… but I think local and STAYING should have discount. Loved the room, view etc….. it was only the next day I saw the room wasn’t as perfect as I first thought….. there was a medium stain on the carpet…. I informed the hotel as I think think they would be appalled
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A class act..
We had a wonderful stay at the Parkgate. The interior decor and presentation is sumptuous and stylish. But there’s substance also with the hotel offering warm, friendly and attentive service. Special mention to Chloe for being a fabulous host and particularly attentive which tops off the professionalism of the team.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
The best
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Cardiff ! No question
Stayed 1 night in Jul 2024

10/10 Excellent

Lucas

Stayed 1 night in Oct 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love to stay at the park gate it’s very central in town. It’s a beautiful hotel. Staff are amazing and the breakfast is to die for , There this so much to choose from. It’s a real pleasant place to stay and will be booking again very soon.
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for city centre and train station. Room spacious and clean with amazing view of rugby stadium. Was perfect stay for special occasion.
Stayed 2 nights in Nov 2024