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The Parkgate Hotel

4.0 star property

Photo gallery for The Parkgate Hotel

Reception hall
Exterior
Reception hall
Infinity pool
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Place, Cardiff Castle
    ‪5 min walk‬
  • Place, Utilita Arena Cardiff
    ‪8 min walk‬
  • Place, Cardiff Bay
    ‪16 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room

In-room safe, laptop workspace, free WiFi, bed sheets

Double Room

9.6 out of 10
Exceptional
(67 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Standard Double or Twin Room

9.4 out of 10
Exceptional
(25 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

9.2 out of 10
Wonderful
(27 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Twin Room

9.6 out of 10
Exceptional
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Junior Suite

  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cardiff

The Parkgate Hotel is centrally located in Cardiff, a 3-minute walk from Principality Stadium and 8 minutes by foot from Cardiff Castle. .This spa hotel is 1.4 mi (2.3 km) from Utilita Arena Cardiff and 1.6 mi (2.6 km) from Cardiff City Stadium.

What's nearby

  • Cardiff Castle - 5 min walk - 0.4 km
  • Bute Park - 5 min walk - 0.4 km
  • Utilita Arena Cardiff - 8 min walk - 0.7 km
  • Cardiff University - 15 min walk - 1.3 km
  • Cardiff Bay - 16 min walk - 1.3 km

Getting around

  • Cardiff Central Station - 7 min walk
  • Cardiff International Airport (CWL) - 42 min drive

Restaurants

  • ‪The Prince of Wales - ‬6 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Coffee #1 - ‬2 min walk
  • ‪Borough - ‬2 min walk
  • ‪Black Sheep Coffee - ‬2 min walk

About this property

The Parkgate Hotel

The Parkgate Hotel offers 169 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms. This Cardiff hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 169 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and electric kettles.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access and a banquet hall.
Enjoy a meal at The Sorting Room or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. This hotel has 3 meeting rooms available for events.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Sorting Room - Onsite brasserie. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 28 for adults and GBP 16 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

The Parkgate Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1378 out of 1779 reviews
Rating 8 - Good. 239 out of 1779 reviews
Rating 6 - Okay. 106 out of 1779 reviews
Rating 4 - Poor. 32 out of 1779 reviews
Rating 2 - Terrible. 24 out of 1779 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kristian

Stayed 1 night in Nov 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was lovely great staff beautiful food, but the spa was amazing!! Best massage I’ve ever had
Stayed 1 night in Nov 2025

10/10 Excellent

Lyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room polite staff always a lovely stay
Stayed 1 night in Oct 2025

4/10 Poor

Andrew

Travelled with partner
Disliked: Amenities
Distinctly average stay. Welcome at reception was frosty to say the least. When I explained that I believed I had paid for the Spa pool and leisure facilities, I was told that I hadn’t and if I disagreed I would have to contact Expedia. Not reception. Receptionist was very curt and aloof. Not great when there are other guests waiting to check in behind you. Sunday lunch was a travesty. Waiters and waitresses spilling food over guests. They were clearly inexperienced with a lack of training. Lunch itself was below par. The sirloin of beef was stringy and unable to cut without a steak knife which wasn’t provided. Yorkshire pudding was filled with shredded beef. I wasn’t expecting that and I suggest that Yorkshire Puddings should not be altered by a chef in any way, shape or form. Gravy was diluted, tepid, dishwater. Breakfast was another treat, a mediocre buffet of “Welsh” breakfast, luke warm and served in what resembled an almost full to capacity cattle market! For this gastronomic delight I was charged £56! Wetherspoons would have been a much better choice. I wished to complain on the day, however my partner asked me not to in case we were asked to leave. Second time staying here, second time I have left disappointed. There won’t be a third.
Stayed 1 night in Nov 2025

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities
Can't fault a thing, room was very clean. Breakfast quality was excellent. Would recommend. There is 24hr parking nearby.
Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay - we had a little problem with the room (which could have happened anywhere anytime) but the staff were incredibly accommodating and keen to ensure we were well looked after. Thank you 👍
Stayed 2 nights in Nov 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not use breakfast. Bar very good
Stayed 1 night in Nov 2025

10/10 Excellent

Claire

Stayed 2 nights in Nov 2025

8/10 Good

ELAINE

Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved it. Considering we were clearly down for the rugby and wearing rugby gear, we were treated with the utmost respect. The hotel has charm, and everyone was so welcoming. I would definitely stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Joe

Stayed 2 nights in Nov 2025

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room and bathroom. Great location for going out in Cardiff.
Stayed 1 night in Nov 2025

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Nov 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was exceptional - clean, quiet and very roomy. The staff were friendly and couldn’t do enough to assist. Cocktails were tasty too. Would definitely stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Anika

Stayed 1 night in Nov 2025

10/10 Excellent

Clare

Business traveller
Stayed 1 night in Nov 2025

2/10 Terrible

philip

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the wrong dates by accident tried to change them but was unable to even though i I paid for insurance I am not happy with the service from Expedia . I have submitted this twice why cant you accept it.
Stayed 1 night in Nov 2025

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous breakfast and lovely staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Damian

Stayed 1 night in Nov 2025

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The bed and pillows were so comfortable, great nights sleep. Lovely, spacious room. Very good breakfast. Staff were very helpful and friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Obianuju

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is fantastic! I loved everything about the stay. Tne only slight improvement I would suggest is that there should be wipes in the gym. Otherwise a hotel that is attentive to detail
Stayed 2 nights in Nov 2025

10/10 Excellent

Gary

Stayed 1 night in Nov 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay beautiful hotel breakfast amazing staff lovely thankyou
Stayed 1 night in Nov 2025

10/10 Excellent

Léa

Stayed 1 night in Nov 2025

10/10 Excellent

Ela

Stayed 2 nights in Oct 2025

10/10 Excellent

CRAIG

Stayed 1 night in Nov 2025