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The Parkgate Hotel

4.0 star property

Photo gallery for The Parkgate Hotel

Exterior
Infinity pool
Bar (on property)
Reception hall
Reception hall

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk

Explore the area

View map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Place, Cardiff Castle
    ‪5 min walk‬
  • Place, Utilita Arena Cardiff
    ‪8 min walk‬
  • Place, Cardiff Bay
    ‪16 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room

1 bedroom, in-room safe, laptop workspace, free WiFi

Double Room

9.6 out of 10
Exceptional
(65 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

1 bedroom, in-room safe, laptop workspace, free WiFi

Standard Double or Twin Room

9.4 out of 10
Exceptional
(24 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

9.2 out of 10
Wonderful
(25 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

9.2 out of 10
Wonderful
(19 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

1 bedroom, in-room safe, laptop workspace, free WiFi

Deluxe Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

Junior Suite

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cardiff

The Parkgate Hotel is centrally located in Cardiff, a 3-minute walk from Principality Stadium and 8 minutes by foot from Cardiff Castle. .This spa hotel is 1.4 mi (2.3 km) from Utilita Arena Cardiff and 1.6 mi (2.6 km) from Cardiff City Stadium.

What's nearby

  • Cardiff Castle - 5 min walk - 0.4 km
  • Bute Park - 5 min walk - 0.4 km
  • Utilita Arena Cardiff - 8 min walk - 0.7 km
  • Cardiff University - 15 min walk - 1.3 km
  • Cardiff Bay - 16 min walk - 1.3 km

Getting around

  • Cardiff Central Station - 7 min walk
  • Cardiff International Airport (CWL) - 42 min drive

Restaurants

  • ‪The Prince of Wales - ‬6 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Black Sheep Coffee - ‬2 min walk
  • ‪The Cottage - ‬2 min walk
  • ‪Coffee #1 - ‬2 min walk

About this property

The Parkgate Hotel

Hotel with a full-service spa, 3-minute walk to Principality Stadium
The Parkgate Hotel offers 169 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms. This Cardiff hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 169 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and electric kettles.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access and a banquet hall.
Enjoy a meal at The Sorting Room or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. This hotel has 3 meeting rooms available for events.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Sorting Room - Onsite brasserie. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 28.00 for adults and GBP 14.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

Reviews

The Parkgate Hotel Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 1352 out of 1758 reviews
Rating 8 - Good. 240 out of 1758 reviews
Rating 6 - Okay. 107 out of 1758 reviews
Rating 4 - Poor. 33 out of 1758 reviews
Rating 2 - Terrible. 26 out of 1758 reviews

Reviews

10/10 Excellent

Shaniqua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice amenities, good price
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb!

Best hotel in Cardiff, superb all round
Stayed 2 nights in Aug 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, however night staff need a little more training
Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

Great stay as always. I forgot something in the room and they handled it very efficiently.
Stayed 1 night in Aug 2025

2/10 Terrible

Hugo

Business traveller
Was unable to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Nuhu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel. Everything about our stay was top notch.
Stayed 1 night in Aug 2025

8/10 Good

Phyllis

Stayed 2 nights in Aug 2025

10/10 Excellent

Steve

Stayed 1 night in Jul 2025

10/10 Excellent

Brett

Stayed 1 night in Aug 2025

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Stayed 2 nights in Aug 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Lovely hotel, really clean and staff helpful good facilities breakfast was a little cold and only one toaster which causing a delay
Stayed 1 night in Aug 2025

4/10 Poor

Jay- Te

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No parking onsite, no one at front door, tried to call for hours prior to arrival for food order, no answer. On a pleasant check in front desk. Limited room service.
Stayed 2 nights in Aug 2025

8/10 Good

madjid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfy bed and good location, vey nice bathroom. Room quite small but nice
Stayed 1 night in Aug 2025

10/10 Excellent

Kerry m

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here it was beautifully clean food was lovely staff friendly spa amazing will definitely stay again.
Stayed 1 night in Aug 2025

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Wayne

Liked: Property conditions & facilities
Disliked: Staff & service

Awful service

Tried to over charge me £75 each for breakfast then took 40 min to correct the error
Stayed 2 nights in Aug 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

CLEAN

The hotel is spotless from the front door to your room, bathroom really clean and feels a very safe hotel too
Stayed 1 night in Aug 2025

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lola-Mae

Stayed 1 night in Aug 2025