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The Parkgate Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Parkgate Hotel

Exterior
Reception hall
Infinity pool
Exterior
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Principality Stadium
    2 min walk
  • St. David's Hall
    4 min walk
  • Cardiff Castle
    5 min walk
  • Cardiff (CWL-Cardiff Intl.)
    34 min drive

Room options

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

In-room safe, desk, laptop workspace, free WiFi

Standard Double or Twin Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 66 sq m
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • 61 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

In-room safe, desk, laptop workspace, free WiFi

Double Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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Restaurant
Air conditioning
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4.4 out of 5, Excellent, (1000)
The price is NZ$633
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About the area

Cardiff

With a stay at The Parkgate Hotel, you'll be centrally located in Cardiff, steps from Principality Stadium and within a 5-minute walk of St. David's Hall. .This eco-certified hotel is 0.2 mi (0.3 km) from Cardiff Castle and 1.4 mi (2.3 km) from Cardiff International Arena.

What's nearby

  • Principality Stadium - 2 min walk - 0.2 km
  • Cardiff Castle - 5 min walk - 0.4 km
  • Cardiff International Arena - 8 min walk - 0.7 km
  • Cardiff Bay - 16 min walk - 1.4 km
  • Cardiff University - 19 min walk - 1.6 km

Getting around

  • Cardiff Central Station - 7 min walk
  • Cardiff International Airport (CWL) - 34 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪The Cottage - ‬2 min walk
  • ‪Lezzet - ‬1 min walk
  • ‪BrewDog Cardiff - ‬1 min walk
  • ‪Taco Bell - ‬2 min walk

About this property

The Parkgate Hotel

Eco-certified Cardiff hotel in Cardiff City Centre with a full-service spa
The Parkgate Hotel offers 169 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 169 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless internet access and a banquet hall.
Enjoy a meal at The Sorting Room or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. This hotel has 3 meeting rooms available for events.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Sorting Room - Onsite brasserie. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 28.00 for adults and GBP 14.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • The Sorting Room

Things to do

  • Fitness centre
  • Full-service spa

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service

Business services

  • Meeting rooms - 3

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 111
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Desk
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 28.00 for adults and GBP 14.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

The Parkgate Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1176 out of 1544 reviews" "
Rating 8 - Good. 209 out of 1544 reviews" "
Rating 6 - Okay. 93 out of 1544 reviews" "
Rating 4 - Poor. 34 out of 1544 reviews" "
Rating 2 - Terrible. 32 out of 1544 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in, we were two hours early! Just after check-in, I received a text letting me know that the room was ready, but we'd just chanced it! Lovely room, very comfortable bed.
Stayed 1 night in Aug 2024

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
Stayed in room 521, very clean hotel however due to the wind, something kept banging outside (window, door?). We didnt go to the pool or wasnt asked about leisure facilities at reception. Heard it was 30 pound to use pool therefore we will never pay that.
Stayed 1 night in Aug 2024

10/10 Excellent

Serena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Charlotte

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short worth it stay
Stayed 1 night in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Joanne

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Lovely hotel perfectly situated for the stadium. Comfortable room with a nice shower. Great self service breakfast which caters for all tastes.
Stayed 2 nights in Aug 2024

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Lucy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Bryony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The building and room are beautiful. The bed was nice and firm. However, one day prior to arriving, I received an email stating that no parking or even bag disposal at the hotel entrance was possible. The email did not include any other parking information. We parked in a city garage two blocks away and walked with our heavy luggage to the hotel entrance. Several steps led up to reception but no help was provided. At reception we asked about parking and were told the lot where we parked is prone to break ins by the homeless who squat there at night. We were directed to another lot. So we moved the car. All of this took place in the rain. We’ve traveled abroad for more than 20 years and have NEVER encountered a hotel that did not even allow for dropping off bags/have employees to help us to our room (up another several stairs). The experience severely impacted our opinion of this hotel - not in a positive way.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rob

Stayed 1 night in Aug 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely gorgeous
Stayed 1 night in Aug 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Centre luxury
A very comfortable stay in the heart of the city close to Cardiff Central and the Principality Stadium.
Stayed 2 nights in Aug 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. There appeared to be a gym as well as a spa. The Principality Stadium (Cardiff Arms Park in old money) is literally across the road. In fact I was told Welsh Rugby Union own the hotel. Lovely old shopping arcades close by as well as plenty of shops. Numerous restaurants too. The only downside to the hotel is there is no parking. The nearest NCP (3 mins walk) charges £32 for 24 hours!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and good location
Stayed 3 nights in Jul 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautfiul Hotel! Located perfectly for Central Cardiff. The room was spacious, clean and decorated to a high standard, the toiletries and bathrobes were a lovely touch. One and only issue was we did order room Service for 11:30, got the email confirmation saying it would be there within 45mins. We waited up until 1am, but nothing ever showed up, so that was a shame.
Stayed 1 night in Aug 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, not cheap but worth it
Check in was excellent the room was ready when we arrived early. Located in the centre of the city. Easy walking to the castle, bars and restaurants. Staff were friendly. We stopped midweek so it was quiet outside. Not sure how it would be at weekend. I’ve knocked a point off due to the breakfast room running out of food on the second morning.
Stayed 2 nights in Aug 2024

2/10 Terrible

Joanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very poor service at Parkgate Hotel
Compared to other similar standard hotels the check in was very poor. It was quiet, it was a Sunday and the staff were preoccupied as we stood there. We had booked spa treatments which they knew and were using the pool prior to check in time. But they still insisted we got dressed from having had our spa treatments and using the pool, and go back down six floors before we could access our room. If they offer treatments and use of the hydro pol before 3pm they should allow you to check in so you don’t have to get dressed after a day of relaxing. That is the whole point of a “spa experience” The treatments and use of the hydro pool is expensive and the suite we booked very expensive for one night but we won’t be going back.
Stayed 1 night in Jun 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and relax . Extremely comfortable and well appointed rooms. Would definitely return when I’m next aiming to stay in Cardiff
Stayed 1 night in Aug 2024

10/10 Excellent

Dharmesh, Birmingham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and room, wonderful staff
Stayed 1 night in Aug 2024