2/10 Terrible
Verified traveller
Travelled with family
8 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I wouldn’t recommend
The first impression I had was the overwhelming marijuana smell in the parking garage as we arrived. The second impression was an electrical box/outlet pulled out of the wall and hanging by wires in the walkway near the elevators in the lobby. It’s not something I would expect from a “luxury” hotel. It immediately gave low end motel vibes. Our room seemed nice at first glance, but we had numerous issues that came up throughout our stay. The fridge made a loud pinging noise every thirty minutes or so, which made sleeping difficult. We eventually called and asked if we could unplug it so we could finally get some quality rest. The bathroom lighting was a dull yellow color, and not bright like most high end hotels. I had to use the room mirror for my makeup due to the bad lighting. We requested more towels on the second day of our stay but they never showed up. We had to ask multiple times, and they didn’t provide enough to accommodate all four of us. The elevators didn’t work correctly at times. At one point the elevator got stuck between floors and wouldn’t do anything for a concerning amount of time. During this time multiple people that were on the elevator started complaining about the large amount of issues they had with the elevators during their stay. Scary moment for sure. We had a nice view from our room but that was the only nice thing. We experienced so many issues that shouldn’t happen at a 4 star hotel. I wouldn’t recommend staying here if you’re looking for luxury
Verified traveller
Stayed 2 nights in Oct 2024