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Hotel Cartagena Plaza

4.0 star property

Photo gallery for Hotel Cartagena Plaza

Outdoor pool, pool loungers
2 restaurants, breakfast served
Lobby sitting area
Exterior
Business Room, Tower

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Pool
  • Spa
  • Room service

Explore the area

Map
Cra 1a No.6-154 Bocagrande, Cartagena, Bolivar, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • Rio Cartagena Casino
    ‪4 min walk‬
  • El Laguito Beach
    ‪13 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪19 min drive‬

Room options

View all photos for Woman Room

Woman Room

Woman Room

  • 2 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Room (Tematic Room)

Room (Tematic Room)

Room (Tematic Room)

  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, Business Lounge Access

Executive Room, Club lounge access

Executive Room, Business Lounge Access

  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Business Room, Concierge Service, Tower

Business Room, Tower

Business Room, Concierge Service, Tower

  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Ocean view

Superior Room, Ocean view

Superior Room, Ocean view

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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4.0 out of 5, Very good, (355)
The price is NZ$180
for 1 room
includes taxes & fees
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About the area

Cartagena

With a stay at Hotel Cartagena Plaza in Cartagena (Bocagrande), you'll be steps from Bocagrande Beach and 4 minutes by foot from Rio Cartagena Casino. .This beach hotel is 0.7 mi (1.1 km) from Plaza Bocagrande Commercial Center and 1.1 mi (1.7 km) from Castillo Grande Beach.

What's nearby

  • Bocagrande Beach - 1 min walk
  • Rio Cartagena Casino - 4 min walk
  • Castillo Grande Beach - 17 min walk
  • Clock Tower - 5 min drive
  • Cartagena de Indias Convention Center - 5 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 19 min drive

Restaurants

  • ‪Leña Y Carbón - ‬4 min walk
  • ‪Juan Valdez Café - ‬1 min walk
  • ‪Ely Café de la Casa - ‬2 min walk
  • ‪Boca Rica - ‬4 min walk
  • ‪Kfc - ‬3 min walk

About this property

Hotel Cartagena Plaza

Beach hotel with outdoor pool, near Rio Cartagena Casino
Hotel Cartagena Plaza offers 311 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Make yourself at home in one of the 311 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take time to pamper yourself with a visit to the full-service spa. If you're looking for recreational opportunities, you'll find a nightclub, an outdoor pool, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Restaurant Le Place, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.

Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room.
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Restaurant Le Place - This buffet restaurant serves breakfast, lunch, and dinner. Reservations are required.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Cartagena Plaza are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Restaurant Le Place

Things to do

  • Arcade/games room
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • A meeting room

Outdoors

  • Beach umbrellas
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

More

  • Desk
  • Free local calls
  • Phone
  • Safe
  • Turndown service
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Cartagena Plaza
Cartagena Plaza Hotel
Hotel Cartagena Plaza
Hotel Cartagena Plaza Hotel
Hotel Cartagena Plaza Cartagena
Hotel Cartagena Plaza Hotel Cartagena

Hotel Cartagena Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 267 out of 853 reviews
Rating 8 - Good. 286 out of 853 reviews
Rating 6 - Okay. 176 out of 853 reviews
Rating 4 - Poor. 71 out of 853 reviews
Rating 2 - Terrible. 53 out of 853 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Gloria Ximena

Liked: Cleanliness, staff & service
Aire acondicionado no funcionaba bien Ascensores muy lentos
Stayed 4 nights in Oct 2024

4/10 Poor

lina p

Liked: Staff & service
Stayed 5 nights in Oct 2024

10/10 Excellent

Lyzina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bellboys and butlers were great, especially Jaun, Cesar, and Andres!
Stayed 7 nights in Sep 2024

10/10 Excellent

Hernan Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 7 nights in Apr 2024

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 7 nights in Apr 2024

8/10 Good

Jose Miguel Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 7 nights in Sep 2024

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Martin Fernandez

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about the property the personality of the employees the service I will come back again
Stayed 5 nights in Aug 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air Conditioning Issues
The air conditioning unit in my room was extremely loud and did not cool the room properly. Instead of providing cool air, it emitted humid air, making the room quite uncomfortable. Additionally, I noticed that the air conditioning in the lobby and dining room was not functioning during lunchtime on the day of my arrival, which added to the discomfort.
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is AC did not work very good...sweated all night first night. They brought me a floor fan which helped.
Stayed 3 nights in Jul 2024

6/10 Okay

ANA

Travelled with family
Liked: Staff & service
I LIKE THE LOCATION OF THE HOTEL. I DID NOT LIKE THE ALCOHOLIC DRINKS THEY SERVED. THEY DID NOT HAVE ALCOHOOL, EXCEPT FOR THE WINE.
Stayed 7 nights in Jun 2024

4/10 Poor

Isha

Travelled with family
Liked: Staff & service
The building need update. During my stay they was no air conditioner. They had stand up fan in everyroom. At night the heat was horrible. The staff were great. But my stay wasn't what I imagine. I would give my experience a 1star.
Stayed 11 nights in Jun 2024

10/10 Excellent

Ayded

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and hotel was always maintained clean.
Stayed 7 nights in May 2024

10/10 Excellent

MARLENE, HESPERIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was nice.
Stayed 6 nights in May 2024

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is an all inclusive. its a great choice. be preprared it can get quite hot. AC does not cool great.
Stayed 4 nights in May 2024

10/10 Excellent

Dooby Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Roberto

Travelled with partner
We had all inclusive, with special Mediterranean restaurant, the breakfast was served in special room….. in general……great service
Stayed 10 nights in Apr 2024

8/10 Good

Chris

Liked: Staff & service, amenities
Not a lot of people speaking English. People save sun chairs and never use them. Spa was fantastic
Stayed 7 nights in Apr 2024

8/10 Good

Trevor A

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024

8/10 Good

Eboni

Travelled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

Hipolito

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old hotel, room picture look a new but very used rooms need update.
Stayed 4 nights in Mar 2024

8/10 Good

Shalanyuy Ayeh

Travelled with group
Liked: Cleanliness, staff & service, amenities
I had the pleasure of staying at this hotel with my close friend. Cesar and Alfredo made the stay very pleasant and welcoming and I appreciate them. The room cleaning was excellent however I feel like they went through my belongings but I do not know for sure. The food was pretty nasty but the drinks and fruits offered were delicious. For the price you pay I guess that is expected. The rooms were nice and not a catfish and it was very easy and affordable to call cabs directly to and from the hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Audrianna, Athens

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Stateson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Good price for what we get. The staff is excellent. We stayed 12 days and were very happy with every thing.
Stayed 12 nights in Feb 2024

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024