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Sonesta Hotel Cartagena

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sonesta Hotel Cartagena

3 outdoor pools, open 9 AM to 8 PM, pool umbrellas, pool loungers
Standard Twin Room, 2 Double Beds
Reception
Standard Twin Room, 2 Double Beds | Room amenity
Front of property

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Gym
  • Housekeeping
  • Air conditioning

Explore the area

Map
Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002
  • La Boquilla Beach
    7 min walk
  • Las Americas International Convention Center
    16 min walk
  • Marbella Beach
    8 min drive
  • Cartagena (CTG-Rafael Núñez Intl.)
    12 min drive

Room options

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Single Standard (1Ad)

  • Sleeps 1

Double Standard (2Ad)

  • Sleeps 2

Single Standard Room

  • Sleeps 1

Double/Twin Standard (2Ad)

  • Sleeps 2

Standard Room Triple

  • Sleeps 3

Similar properties

Bar (on property)

Wyndham Garden Cartagena

Pool
Breakfast included
Pet-friendly
Kids pool
4.3 out of 5, Excellent, (1025)
The price is NZ$239
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Wyndham Garden Cartagena

About the area

Cartagena

With a stay at Sonesta Hotel Cartagena in Cartagena (La Boquilla), you'll be within a 15-minute drive of Clock Tower and Bocagrande Beach. .This beach hotel is 0.8 mi (1.3 km) from Las Americas International Convention Center and 2.2 mi (3.6 km) from La Boquilla Beach.

What's nearby

  • La Boquilla Beach - 7 min walk
  • Las Americas International Convention Center - 16 min walk
  • Marbella Beach - 8 min drive
  • Walls of Cartagena - 11 min drive
  • Clock Tower - 13 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive

Restaurants

  • ‪La Pescadería - ‬12 min drive
  • ‪Presto - ‬11 min drive
  • ‪Bar Restaurante Blas El Teso - ‬19 min walk
  • ‪Subway - ‬12 min drive
  • ‪Donde Javier - ‬9 min walk

About this property

Sonesta Hotel Cartagena

Beach hotel with 3 outdoor pools
Sonesta Hotel Cartagena offers 152 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.
Make yourself at home in one of the 152 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including an outdoor tennis court and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Restaurante Palenke, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 2 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cartagena? This hotel has 2293 square feet (213 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Restaurante Palenke - This restaurant serves breakfast, lunch, and dinner.
Restaurante Enso - Onsite restaurant. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:00 AM–10:00 AM
  • 2 restaurants
  • 2 poolside bars and 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Restaurante Palenke
  • Restaurante Enso

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • Children's pool
  • Lifeguards on-site
  • Outdoor tennis court
  • Tennis

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (2293 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – June 2022
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels

Food and drink

  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The lobby outdoor pool at this property will be undergoing maintenance every Tuesday or Wednesday following a holiday weekend; the beach access at this property will be undergoing maintenance every Monday or Tuesday following a holiday weekend; and the Spa and wet zones are closed every Monday or Tuesday following a holiday weekend.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for COP 90000.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 40 per room (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 90000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's beach access, spa, and wet zones will be closed for maintenance every Monday or Tuesday after a holiday weekend. The outdoor pool will be closed for maintenance every Tuesday or Wednesday after a holiday weekend.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9 AM to 8 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Sonesta Cartagena
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena Hotel
Sonesta Hotel Cartagena Cartagena
Sonesta Hotel Cartagena Hotel Cartagena

Sonesta Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 366 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alishia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The day I checked in , my card was charged double the amount. They acted as if nothing was paid for. They also tried to cut my reservation short and told me I had to pay for another room. I will never stay there again . The tv did not work the entire time, and the water was brown .
Stayed 1 night in Sep 2024

10/10 Excellent

Kimberly

Stayed 6 nights in Aug 2024

10/10 Excellent

Sade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a great time at SONESTA! My family also had a great time as well. I will be returning for a third time
Stayed 4 nights in Sep 2024

10/10 Excellent

Germán

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Chrysondra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not come here. The only reason why this property has a good review is that they they buy their reviews from their locals this place is a dump and it is trash and false advertisement. This hotel looks like is a rundown hotel paint is chipped locals living in the apartments looks so rundown, unsafe, moldy, smelly, and not well-maintained. Staff is terrible, hardly spoke English and give attitude once you question them about the property and paperwork. This property is a scam property. Please be warn not to go. I had to end up booking another hotel because this was false advertisement and it was just trashy. They are not answering my calls because I called for my refund. I spoke to the manager and she said I am able to get it refund through Expedia and Expedia was trying to contact them and they kept not answering and I called and they hanged up on me.
Stayed 3 nights in Sep 2024

10/10 Excellent

SAID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Sanchez

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Alvaro Fernandez

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 9 nights in Aug 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
But I like about this property is that anything that I asked they were able to answer my questions. Even though there is a difference in language, everybody was so helpful and whatever my needs were. There was an attached Pharmacy that is open 24 hours so that you can grab a snack or water or anything else you need. Your food is at both restaurants. Onto the beach. Security is awesome. There is always someone there whether or not they belong there. I like to see if people are on the guest list to make sure that they’re getting the free breakfast or if there’s too many people coming in, they don’t allow it.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lexy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Gladys

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 8 nights in Aug 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service
Excelent services
Stayed 8 nights in Aug 2024

8/10 Good

flor

Liked: Cleanliness, staff & service, amenities
I enjoyed my stay, the staff was great, especially Eduardo, he was so nice and helpful. The waters at the main restaurant were also great, Jahn and Luis. The things I would suggest are that the bathrooms get updated. Toilets were very uncomfortable, the set up is not ideal. They are also doing construction, they woke me up at 8am one day, spoke to administrators, and they apologized. Overall the stay was good!
Stayed 9 nights in Aug 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly
It was fine check in little off as that seemed to forget I was waiting
Stayed 2 nights in Aug 2024

2/10 Terrible

JUAN PABLO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Ebony

Travelled with group
Liked: Cleanliness
My best friend and I stayed here about a week and a half ago. Leading up to the stay, we saw that the hotel offered a shuttle transportation from the airport via their website. I reached out to the hotel via email about three or four weeks before our stay to arrange the shuttle. They replied once to ask for our flight information. I replied and did not hear anything back. I was sort of looking for a confirmation that the shuttle was confirmed. I sent a few follow-ups, and my best friend even tried to reach out as well, and we did not hear back until the day before our flight. Following check-in, our room did not have any towels at all, so we had to request towels. We also requested wash cloths/small towels, but were given hand towels, so I would say that you would need to bring your own washcloth if you decide to stay at this property. Staff were kind, especially the servers and kitchen staff. We got mixed communication about microwaves. On one hand, we were told to ask kitchen staff to use the microwave, But the kitchen staff told us that we could not use the microwave. The property was also doing construction at the time we were there so one of the pools was closed during regular hours. Luckily, we were leaving this day so didn’t have a need to use the pool. The room was decent. The beds were very comfortable! Overall it was a decent stay.
Stayed 5 nights in Aug 2024

4/10 Poor

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
The view was in an open field of trash, very ugly. The buildings were chipping in paint and looked terrible. The room was dusty and not cleaned in parts. It just didn’t feel luxurious like a siesta should feel
Stayed 1 night in Aug 2024

6/10 Okay

Brihanna

Stayed 4 nights in Aug 2024

8/10 Good

CLAUDIA

Travelled with partner
The rooms are clean
Stayed 1 night in Aug 2024

6/10 Okay

Luis, Tampa

Stayed 1 night in Aug 2024