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Sonesta Hotel Cartagena

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sonesta Hotel Cartagena

3 outdoor pools, open 9 AM to 8 PM, pool umbrellas, pool loungers
Exterior
Room amenity
Standard Twin Room, 2 Double Beds
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Bar
    Bar
  • Gym
    Gym
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning

Explore the area

Map
Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002
  • La Boquilla Beach
    7 min walk
  • Las Americas International Convention Center
    16 min walk
  • Marbella Beach
    8 min drive
  • Cartagena (CTG-Rafael Núñez Intl.)
    12 min drive

Room options

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Single Standard (1Ad)

  • Sleeps 1

Double Standard (2Ad)

  • Sleeps 2

Single Standard Room

  • Sleeps 1

Double/Twin Standard (2Ad)

  • Sleeps 2

Standard Room Triple

  • Sleeps 3

Similar properties

Bar (on property)
Wyndham Garden Cartagena
Pool
Breakfast included
Pet-friendly
Kids pool
4.3 out of 5, Excellent, (985)
The price is NZ$135
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Wyndham Garden Cartagena

About the area

Cartagena

With a stay at Sonesta Hotel Cartagena in Cartagena (La Boquilla), you'll be within a 15-minute drive of Clock Tower and Cartagena de Indias Convention Center. .This beach hotel is 5.8 mi (9.4 km) from Bocagrande Beach and 0.8 mi (1.3 km) from Las Americas International Convention Center.

What's nearby

  • La Boquilla Beach - 7 min walk - 0.6 km
  • Las Americas International Convention Center - 16 min walk - 1.4 km
  • Marbella Beach - 8 min drive - 4.7 km
  • Walls of Cartagena - 11 min drive - 6.9 km
  • Clock Tower - 13 min drive - 8.1 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive

Restaurants

  • ‪La Pescadería - ‬12 min drive
  • ‪Presto - ‬11 min drive
  • ‪Bar Restaurante Blas El Teso - ‬19 min walk
  • ‪Subway - ‬12 min drive
  • ‪Donde Javier - ‬9 min walk

About this property

Sonesta Hotel Cartagena

Elegant beach hotel and 3 outdoor swimming pools
Sonesta Hotel Cartagena offers 152 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.
Make yourself at home in one of the 152 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including an outdoor tennis court and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Restaurante Palenke, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 2 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cartagena? This hotel has 2293 square feet (213 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Restaurante Palenke - This restaurant serves breakfast, lunch, and dinner.
Restaurante Enso - Onsite restaurant. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:00 AM–10:00 AM
  • 2 restaurants
  • 2 poolside bars and 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Restaurante Palenke
  • Restaurante Enso

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • Children's pool
  • Lifeguards on-site
  • Outdoor tennis court
  • Tennis

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (2293 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – June 2022
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels

Food and drink

  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The lobby outdoor pool at this property will be undergoing maintenance every Tuesday or Wednesday following a holiday weekend; the beach access at this property will be undergoing maintenance every Monday or Tuesday following a holiday weekend; and the Spa and wet zones are closed every Monday or Tuesday following a holiday weekend.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for COP 90000.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 40 per room (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 90000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's beach access, spa, and wet zones will be closed for maintenance every Monday or Tuesday after a holiday weekend. The outdoor pool will be closed for maintenance every Tuesday or Wednesday after a holiday weekend.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9 AM to 8 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Sonesta Cartagena
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena Hotel
Sonesta Hotel Cartagena Cartagena
Sonesta Hotel Cartagena Hotel Cartagena

Sonesta Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 363 out of 1001 reviews" "
Rating 8 - Good. 309 out of 1001 reviews" "
Rating 6 - Okay. 182 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly
It was fine check in little off as that seemed to forget I was waiting
Stayed 2 nights in Aug 2024

2/10 Terrible

JUAN PABLO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Ebony

Travelled with group
Liked: Cleanliness
My best friend and I stayed here about a week and a half ago. Leading up to the stay, we saw that the hotel offered a shuttle transportation from the airport via their website. I reached out to the hotel via email about three or four weeks before our stay to arrange the shuttle. They replied once to ask for our flight information. I replied and did not hear anything back. I was sort of looking for a confirmation that the shuttle was confirmed. I sent a few follow-ups, and my best friend even tried to reach out as well, and we did not hear back until the day before our flight. Following check-in, our room did not have any towels at all, so we had to request towels. We also requested wash cloths/small towels, but were given hand towels, so I would say that you would need to bring your own washcloth if you decide to stay at this property. Staff were kind, especially the servers and kitchen staff. We got mixed communication about microwaves. On one hand, we were told to ask kitchen staff to use the microwave, But the kitchen staff told us that we could not use the microwave. The property was also doing construction at the time we were there so one of the pools was closed during regular hours. Luckily, we were leaving this day so didn’t have a need to use the pool. The room was decent. The beds were very comfortable! Overall it was a decent stay.
Stayed 5 nights in Aug 2024

4/10 Poor

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
The view was in an open field of trash, very ugly. The buildings were chipping in paint and looked terrible. The room was dusty and not cleaned in parts. It just didn’t feel luxurious like a siesta should feel
Stayed 1 night in Aug 2024

6/10 Okay

Brihanna

Stayed 4 nights in Aug 2024

8/10 Good

CLAUDIA

Travelled with partner
The rooms are clean
Stayed 1 night in Aug 2024

6/10 Okay

Luis, Tampa

Stayed 1 night in Aug 2024

10/10 Excellent

Julieth

Stayed 2 nights in Aug 2024

4/10 Poor

CAMILO, Medellín

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The place was poorly maintained. AC unit on the ceialing leaked water on the rooms floor. The main door of the room did not close by itself and it was hard to close. The door frame was loose
Stayed 2 nights in Aug 2024

4/10 Poor

Regina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hace falta mucho mantenimiento
Stayed 1 night in Aug 2024

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2024

6/10 Okay

ALCIDES

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I knew by the pictures the property would look nice but to see it in person was even better. The hotel offers 3 pools, 2 restaurants where in can dine, and 2 big bars. From the breakfast to the dinner options everything was amazing. I paid for a birthday package for my wife before our arrival. The room was amazingly decorated, a cake and bottle of champagne through out the day was delivered. The following day of her birthday they separated a table for breakfast and added nice balloons around it! They really made her feel special and that was the #1 goal. I would definitely come back and recommend anyone to stay here.
Stayed 3 nights in Jul 2024

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great property and great staff ,l must say, but there is two problems I would like to discuss and advise, the bar is outside and we all know Cartagena is a very warm climate (why not a big fan or portable AC) and the gym just one treadmill and step master (waiting in line to use equipment)…..
Stayed 2 nights in Jul 2024

8/10 Good

Jorge, WEST PALM BEACH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good but they are in construction and the noise was terrible
Stayed 3 nights in Jul 2024

8/10 Good

Leisa, Coral springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jul 2024

2/10 Terrible

Mrs. Erica

Stayed 3 nights in May 2024

10/10 Excellent

Legna M. Diaz

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Jul 2024

6/10 Okay

Deejay

Stayed 3 nights in Jul 2024

10/10 Excellent

Eric

Stayed 1 night in Jul 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very pleasant stay. Just need some updating
Stayed 4 nights in Jul 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. The bathroom and the air conditioning need maintenance but in general is a good place to stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't get pickup from the airport, like I should, I had to catch a taxi,and also I didn't like about the hotel that there's too many flies while you eating, you have to to keep your eyes on your plate, because there all over,the food is excellent and the service,I have one more thing to add,all those things that they have in your room, there charge it to you,so if you don't know it can happen to you too,when I first arrived to the hotel I thought it was complentary but it wasn't, I had to pay them $176.000 pesos which is very expensive, just for some water,soda,crackers and nd chocolate,it wasn't even beer or orange juices, be careful with all those thing that they in the room, you get tlall those thing for a lot less.
Stayed 6 nights in Jul 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities
The staff was friendly; however the shower did not have any hot water and the house of the building needs to be painted.
Stayed 4 nights in Jun 2024