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Rating 10 - Excellent. 208 out of 360 reviews" "
10 - Excellent
208
Rating 8 - Good. 114 out of 360 reviews" "
8 - Good
114
Rating 6 - Okay. 32 out of 360 reviews" "
6 - Okay
32
Rating 4 - Poor. 4 out of 360 reviews" "
4 - Poor
4
Rating 2 - Terrible. 2 out of 360 reviews" "
2 - Terrible
2
8.8/10
Cleanliness
9.0/10
Staff & service
9.2/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Ngozi
Travelled with family
20 Jul 2024
Liked: Amenities
Really nice and relaxing place to stay, i don’t play golf but I found the golf course fascinating and massive. I feel that water should be given during meals rather than making us to buy water at every meal time, also only one complimentary water was given on our arrival and no more afterwards. The spa was sooo nice, the staff are lovely, the reception staff really helped us a lot to secure an outing. The hotel is one hour 15 mins from faro airport
I was astounded by the quality of this hotel for the cost. I would have expected a hotel of this quality to be much more expensive. The staff were excellent.
Staff is great and the facilities are well maintained overall. The common areas need some maintenance capex. The dinner buffet is overcrowded and not exactly my taste but staff again is great! Easy walk to the golf courses. The golf courses are too crowded at times and it takes the fun away. I know it is a separate business but still, that is why you come here for in the first place.
We had a lovely stay at this hotel. We really liked the pool area and amenities. The staff at the dinner buffet were absolutely amazing and helped us enjoy delicious food in spite of some severe food allergies. Staff at breakfast and dinner and also the room cleaning staff were all lovely and we will definitely be back again!
We stayed here 2 years ago and were really pleased. We had a great 5 star experience. Boy, how a hotel can change in just a few years....
On the good side:
Nice pretty hotel location
Pool area is great and the pool bar (in the 5 star part) El Faro has a great ambiance
Good breakfast buffet selection
Pool view rooms with balcony are nice (Superior Rooms)
Majority of staff are friendly
This hotel is marketed largely to cater for French, Spanish and Portuguese. The other part of the hotel is a 4 star Aparthotel, 90% French.
The Aparthotel guests are permitted to use the 5 Star hotel facilities which impacts negatively on the other guests:
5 Star area pool and bar are far nicer than those provided at the Aparthotel complex which means, every day there is an exodus to the 5 Star area and there is insufficient capacity of sun loungers or seating for lunch at the bar to cater for all.
No care given to those with young families who don't smoke or areas allocated for non smokers. If you don't want to inhale passive smoke, you have to stay indoors. If you want breakfast in the beautiful outside breakfast area, you'll have to inhale about 5 cigarettes each. The whole of the bar and pool areas are at times like going back 40 years in UK as all the French (90%), Spanish and Portuguese light up with impunity whether or not they have young kids next to them.
In short, if you're a smoker, you'll love it. If not, go elsewhere.
Matt
Stayed 11 nights in Aug 2018
8/10 Good
paul
25 Aug 2018
Lovely hotel very welcoming and helpful staff
Lovely hotel,friendly and efficient staff couldn’t do enough for you very happy with the service cleanliness and facilities if I had one negative it would be the lunch service at the Faro bar,the queuing system was not what you’d expect from a 5 star hotel insufficient amount of tables and chairs which meant a longer than necessary wait to have lunch but lunch was fine
paul
Stayed 2 nights in Aug 2018
4/10 Poor
Mark, uk
16 Jul 2018
Liked: Cleanliness
Too many noisy groups
Whilst the room and general hotel environment was ok it was in need of an upgrade. There were too many groups of noisy male golfers. This made the atmosphere around the pool and outside areas uncomfortable .
The food choice in the restaurant was limited for this class of hotel.
The location meant that it was not practical to walk to local restaurants.
It was often difficult to find a sunbed in the middle of the day.