Review: Disappointing Experience During LS Fest Weekend
I understand LS Fest made things busier than usual, but check-in was chaotic, even though we arrived later in the evening. The front desk should have been better staffed, given the number of guests.
As a Holiday Inn member, I was frustrated that I couldn’t add my rewards information because I booked through a third party. I didn’t want to hold up the line, so I moved on.
Before arriving, I called to ensure a rollaway bed would be in our room, but it wasn’t there at check-in. I had to request it again, and it was eventually left outside our door by the time we returned from dinner, which was inconvenient.
The shower had rust stains, poor water pressure, and hot water was only available if showering early.
I didn’t receive breakfast vouchers at check-in and had to go back to the front desk the next morning. My friends, who used the same reservation link, didn’t get any vouchers at all. The front desk staff didn’t seem to care. I also requested extra towels, but they were never brought, and the thermostat was turned off.
The breakfast buffet food was cold, but the omelets made by the chef were great. Parking was also an issue, with over half the lot roped off. The hotel did reverse the parking fee when I asked, which was appreciated.
Overall, this stay was disappointing. With higher rates for LS Fest, better service and amenities are expected. This is my usual choice in BG, but after this, I may consider other option