The location of the hotel and the rooms are good but unfortunately, the service is quite terrible. Since cars without a permit cannot enter the pedestrian zone where this hotel is located, the hotel sent a car to pick us up from their parking lot. Unfortunately, the driver was quite rude and obviously did not want to do his job. Upon checking out of the hotel, we asked the hotel to drop us off at the parking lot again so our pre-arranged driver can take us to our next destination. The hotel said they can arrange the transport in 15 minutes if we paid a "parking fee." When we refused to pay the fee since our pre-arranged driver was only pick us up near the lot rather than parking inside the lot, the hotel said they could only provide transport if we waited 60 minutes. When we asked to speak to the hotel manager, the staff at reception said that was not possible. I recommend you spend your money at a different hotel where you can get some respect.