Overall this hotel was lovely to stay at. For context, my wife and I were on an extended vacation with our children from the UK and had three days to enjoy in Charleston whilst they were being looked after by their aunt in Columbia. This should have been a relaxing trip for us to be selfish and indulge in time without the additional requirements of children. My main complaint with the hotel was that one of the reception ladies (unnamed) seemed incapable of providing a warm welcome on any occasion we interacted with her, she came across as quite rude and disinterested in engaging or helping with any enquiries (a basic requirement in any hospitality role). The other staff we interacted with including the breakfast team, valet driver etc were all very pleasant.
Unfortunately a few days after our checkout, we were informed by the British Embassy in Washington that we had left our passports in the hotel safe! (mortified as you can imagine) We contacted the hotel and the same person answered, several follow up calls ensued as we had to try and arrange the passports to be FedEx’d to us in North Carolina… I cannot tell you how much of an effort the receptionist made this out to be, sighing, exhaling heavily, silence… thankfully the valet driver was happy to take the document holder on the 4min drive to the local FedEx drop. FYI, I will take this up with the hotel so this is not just a rant!