2/10 Terrible
Trudi
Travelled with family
31 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
A last minute travel decision meant we book what’s available. I mean it should be ok, part of the Hilton portfolio…Upon arrival we were given a room that had an overwhelming odor of a dog in need of a bath and a window with the view of a truck tailgate. Yes, the truck was literally backed into a parking space that was within a few feet of the window. The concern of a vehicle crashing into our room had now far exceeded that disgusting smell. Evidently Guest safety is not a priority. We gathered our belongings, returned to the lobby and requested to be moved. The Lobby had become congested and was overrun with several Dogs. We love Dogs, however we found ourselves and others being growled at. Our move to another room had now infringed upon our time to experience Charleston and we did a quick drop. We returned that evening to a room temperature of 78 degrees and at no point during our stay did the air work. This complaint was heard from other Guest and it seems there is an ongoing problem with the air system. The fun, beauty and charm of Charleston far surpassed our unsettling experience of this Hotel. We will go back, however we will NOT ever stay at this Hotel again.
Trudi
Stayed 2 nights in Dec 2024