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Quality Inn & Suites Charleston - Civic Center

2.5 star property

Photo gallery for Quality Inn & Suites Charleston - Civic Center

Exterior
Outdoor pool
Exterior
Free daily buffet breakfast
Reception

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Air-conditioning
  • Gym
  • Business services
  • Housekeeping

Explore the area

View map
1010 Washington Street E, Charleston, WV, 25301
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, GoMart Ballpark
    ‪8 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Free daily continental breakfast
Quality Inn Charleston South
Kanawha City
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 1,010 reviews
The price is NZ$156
includes taxes & fees
9 June - 10 June
Quality Inn Charleston South

About the area

Charleston

A stay at Quality Inn & Suites Charleston - Civic Center places you in the heart of Charleston, steps from Avampato Discovery Museum and Clay Center for the Arts and Sciences. .This hotel is 0.3 mi (0.4 km) from Mountain Stage and 0.3 mi (0.5 km) from The Art Emporium.

What's nearby

  • Clay Center for the Arts and Sciences - 3 min walk - 0.3 km
  • Mountain Stage - 5 min walk - 0.4 km
  • Charleston Town Center - 8 min walk - 0.7 km
  • GoMart Ballpark - 8 min walk - 0.7 km
  • Charleston Coliseum & Convention Center - 12 min walk - 1.1 km

Getting around

  • Charleston Station - 11 min walk
  • Charleston, WV (CRW-Yeager) - 12 min drive

Restaurants

  • ‪Fife Street Brewing - ‬6 min walk
  • ‪First Watch - ‬7 min walk
  • ‪Noah's Restaurant & Lounge - ‬9 min walk
  • ‪Mea Cuppa - ‬5 min walk
  • ‪Black Sheep - ‬8 min walk

About this property

Quality Inn & Suites Charleston - Civic Center

Quality Inn & Suites Charleston - Civic Center offers 140 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Cable television is provided.

Bathrooms include shower/tub combinations. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 140 air-conditioned rooms featuring refrigerators. Cable television is provided for your entertainment. Bathrooms with shower/tub combinations are provided. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Best Western Charleston Plaza

Motel 6 Charleston WV Hotel

Best Western Charleston Plaza Hotel

6 Charleston WV

Quality Inn Charleston

Quality Charleston

Quality Inn Suites

Quality Inn & Suites Charleston - Civic Center Hotel

Quality Inn & Suites Charleston - Civic Center Charleston

Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Quality Inn & Suites Charleston - Civic Center Reviews

Reviews

6.8
Rating 10 - Excellent. 262 out of 1002 reviews
Rating 8 - Good. 261 out of 1002 reviews
Rating 6 - Okay. 184 out of 1002 reviews
Rating 4 - Poor. 147 out of 1002 reviews
Rating 2 - Terrible. 148 out of 1002 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Stayed 1 night in Feb 2026

10/10 Excellent

Margaret

Stayed 2 nights in Jan 2026

6/10 Okay

Kate, Fond du Lac

Check-in was efficient. Room was ok. Breakfast needed some improvements. Sketchy area.
Stayed 1 night in Feb 2026

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities
The staff is friendly and helpful. Doing business with them is a pleasure. Yes....I recommend this hotel. The price is on the lower side, and quite fair.
Stayed 3 nights in Nov 2025

2/10 Terrible

Robert

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
You canceled the reservation!!! I have no knowledge of why!!! I showed up and they said Expedia canceled the reservation. They had no more rooms!!
Stayed 1 night in Jan 2026

8/10 Good

Jenna

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean rooms, friendly staff
Stayed 1 night in Jan 2026

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities
Probably the best Charleston hotel you can get for the price. However, there were some issues during my week-long stay: 1) The hot water in the kitchen sink would not work, for some reason. I am not sure if this problem is present in every room or if I just got unlucky. The hot water in the bathroom worked fine though. 2) The bathrooms in the hotel do not contain normal shower heads, but rather those magnetic ones that sort of resemble garden hoses. The ones that the hotel uses do not have a swivel ball pivot attached to them, meaning that the water always sprays in one direction (the far left side of the bathtub) when the shower head is mounted and cannot be adjusted. This makes showering quite inconvenient. 3) The toilet in the bathroom sometimes does not flush even after pulling the handle to flush it. Apparently this is "normal" according to the hotel, and requires you to open up the back of the toilet and pull a piece up in order to fill the tank with water. This became tedious quickly and is not something I want to be doing while on vacation. All in all, it was a fairly pleasant stay. I didn't have any problems outside of the ones mentioned above. The hotel staff was very kind, and I would probably choose this hotel again if I were to revisit Charleston.
Stayed 5 nights in Jan 2026

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2026

10/10 Excellent

Shanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
everything was clean and welcoming
Stayed 1 night in Nov 2025

8/10 Good

William, Huntington

Stayed 1 night in Dec 2025

6/10 Okay

Linto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff behavior needs to be improve
Stayed 1 night in Dec 2025

10/10 Excellent

Jeff

Stayed 1 night in Dec 2025

8/10 Good

Barb

Clean Comfortable bed
Stayed 1 night in Dec 2025

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2025

6/10 Okay

Sarah

Travelled with family
Disliked: Cleanliness
Was just ok. Hair in shower, toilet wasn’t clean. Bed was comfortable and sheets clean.
Stayed 1 night in Dec 2025

6/10 Okay

Kristina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast did not have many choices though my daughter loved making a waffle. I felt that a hotel would have a first aid kit somewhere, but they had no band-aids anywhere for a cut on my daughter’s ankle.
Stayed 1 night in Dec 2025

10/10 Excellent

Jeff

Stayed 1 night in Nov 2025

6/10 Okay

Megan

Staff were very friendly. The coffee pot in the room, however, was broken and clearly had been for some time.
Stayed 1 night in Nov 2025

8/10 Good

Courtney

Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Stayed 1 night in Nov 2025

6/10 Okay

Maria

Business traveller
Disliked: Amenities, property conditions & facilities
I the beds where very uncomfortable and also the pillows, too many homeless around property hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service
Staff was very friendly
Stayed 2 nights in Nov 2025

10/10 Excellent

Melvin

Stayed 1 night in Nov 2025

8/10 Good

Edmund

Liked: Cleanliness, staff & service, amenities
It was good and comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Sonja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel. Excellent job. We will be back
Stayed 1 night in Nov 2025