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Sleep Inn & Suites at Concord Mills

2.5 star property

Photo gallery for Sleep Inn & Suites at Concord Mills

Suite, 1 King Bed, Non Smoking
Restaurant
In-room safe, desk, iron/ironing board, free WiFi
Lobby
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
7821 Gateway Lane, Concord, NC, 28027
  • Place, Great Wolf Lodge Water Park
    ‪12 min walk‬
  • Place, Concord Mills
    ‪12 min walk‬
  • Place, SEA LIFE Charlotte-Concord Aquarium
    ‪3 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(64 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(41 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

7.6 out of 10
Good
(14 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

Similar properties

Lobby
Wingate by Wyndham Charlotte Speedway/Concord
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,378 reviews
The price is NZ$210
includes taxes & fees
29 Mar - 30 Mar
Wingate by Wyndham Charlotte Speedway/Concord

About the area

Concord

With a stay at Sleep Inn & Suites at Concord Mills in Concord, you'll be within a 5-minute drive of Concord Mills and Charlotte Motor Speedway. .This hotel is 0.8 mi (1.2 km) from Great Wolf Lodge Water Park and 5.8 mi (9.4 km) from University of North Carolina at Charlotte.

What's nearby

  • Cabarrus County Convention and Visitors Bureau - 10 min walk - 0.9 km
  • Great Wolf Lodge Water Park - 12 min walk - 1.0 km
  • Concord Mills - 12 min walk - 1.0 km
  • SEA LIFE Charlotte-Concord Aquarium - 3 min drive - 2.0 km
  • Hendrick Motorsports Complex - 3 min drive - 2.7 km

Getting around

  • McCullough Station - 8 min drive
  • Kannapolis Station - 17 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬17 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪7-Eleven - ‬7 min walk
  • ‪Circle K - ‬3 min drive
  • ‪Texas Roadhouse - ‬2 min walk

About this property

Sleep Inn & Suites at Concord Mills

Sleep Inn & Suites at Concord Mills offers 116 accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is offered on request and change of towels can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 116 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a banquet hall, and a vending machine.
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Concord? This hotel has 484 square feet (45 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 484 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sleep Inn Concord
Sleep Inn Hotel Concord
Sleep Inn Concord Mills Hotel
Sleep Inn Concord Mills
Sleep Inn & Suites at Concord Mills Hotel
Sleep Inn & Suites at Concord Mills Concord
Sleep Inn & Suites at Concord Mills Hotel Concord

Sleep Inn & Suites at Concord Mills Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 492 out of 1003 reviews
Rating 8 - Good. 213 out of 1003 reviews
Rating 6 - Okay. 135 out of 1003 reviews
Rating 4 - Poor. 64 out of 1003 reviews
Rating 2 - Terrible. 99 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Malynniah

It was gre
Stayed 1 night in Dec 2025

10/10 Excellent

Larry

Not bad for the price
Stayed 1 night in Dec 2025

6/10 Okay

Ryan

Stayed 1 night in Dec 2025

10/10 Excellent

Madior

Stayed 1 night in Dec 2025

10/10 Excellent

Donzell

Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2025

6/10 Okay

Jerry

Liked: Cleanliness
The room needed some updating but the staff was very friendly.
Stayed 3 nights in Dec 2025

4/10 Poor

Valerie

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The rooms were very nice but it's the front desk clerk, Angelica who was extremely rude and nasty. I was simply asking about the incidental fee and why it was taken out of my account and I hadn't even left the hotel yet. I have stayed at many hotels and it was always "pending/processing but never deducted first. She said very nasty that it will be reapplied in 5-7 business days. She kept talking over me when I was asking a question and she just kept dismissing me. In all my travels I've never met such a rude person like this. I also called the corporate office to let them know about this incident. Maybe she had a bad morning but Like I said to her, she should never talk to customers like that.If she is here when I visit Charlotte next time (and I'm here often to visit grandchildren) I will have to pass and check into another hotel. She is very unprofessional. Love your hotel but if she continues to talk to customers that way you will lose them. Please note that everything else was exceptional but Angelica needs to learn about good customer service. Thank you for listening , Valerie Davis-luvbutterflies711@yahoo.com
Stayed 2 nights in Dec 2025

2/10 Terrible

Wendy

Staff were nice and pleasant. The room was not clean, sheets look as if someone else had slept on them and not changed, smelled like someone had poured fabulous ( the entire bottle) to cover up a stinky musty smell. I didn’t sleep in the bed and slept in an old office chair. I had booked online because it was close to my work assignment and when I checked in was charged another $100 deposit that I knew nothing about. All this should have been made clear through the booking process. Made for a bad stay with little rest because I felt so uncomfortable
Stayed 2 nights in Dec 2025

10/10 Excellent

Kristina

Stayed 1 night in Dec 2025

10/10 Excellent

Amanda

Stayed 1 night in Dec 2025

2/10 Terrible

Jill

Stayed 1 night in Dec 2025

10/10 Excellent

James, Fredericksburg

Stayed 1 night in Dec 2025

10/10 Excellent

Roger

Stayed 1 night in Dec 2025

10/10 Excellent

April

Stayed 1 night in Dec 2025

10/10 Excellent

Andyel

Stayed 1 night in Dec 2025

10/10 Excellent

Kristina

Stayed 1 night in Dec 2025

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t clean. The pictures were broken in the room and they tried to charge me for it and I told them that it was broken initially and they said they would not charge me but they did charge me then I had to wait just receive my money back from that wasn’t a good experience will not book again
Stayed 1 night in Nov 2025

10/10 Excellent

Dweller

Stayed 1 night in Dec 2025

6/10 Okay

Shawn

Stayed 1 night in Dec 2025

10/10 Excellent

Kumar Ashish

Stayed 3 nights in Dec 2025

10/10 Excellent

Perry

Liked: Cleanliness, amenities, property conditions & facilities
I think the room was great the staff was Beautiful they help me in booking a room one day .y phone wasnt aten right but my and my wife in joyed are self i think it was every bit of 5 star thank you so much.
Stayed 1 night in Nov 2025

4/10 Poor

Alice

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Am speechless-People don’t always recall what you say but they remember how staff makes them feel.☹️ Hyppolene & Urvi were kind & sweet; please give them a raise & do all you can to keep them! The breakfast attendant was great & we tipped her. Sadly, upon arrival, I had the worst hotel check in experience of my life with Angelica. She exhibited hostility,acting as if she was inconvenienced! We stay in hotels frequently & I’ve never been treated this badly. Her rudeness created tension, caused me to feel very uncomfortable, instantly regretting my decision to stay at the Concord Sleep Inn. Angelica’s negative energy was so pervasive, I actually asked if she was “always this friendly” just to let her know how inappropriate & impolite she was. She started arguing telling me I was instigative & talked over me, never once apologizing. She didn’t want to answer additional questions, insulting me saying that “the older generation didn’t show respect”. Apparently, she was oblivious to the disrespectful manner in which she initially treated me. Not everyone should be working with the public. Perhaps Angelica never had the proper training in how to greet hotel guests? Maybe she had an off night but that’s still not okay . I’ve given workshops on how to properly treat customers! My company would never have hired her. Maybe paying higher wages would attract more caring employees? This is the first time I’ve ever given a review like this. 😔 P. S. The lobby smelled strongly of weed.
Stayed 1 night in Dec 2025

8/10 Good

Ramando

Stayed 3 nights in Nov 2025

10/10 Excellent

Rodney

Stayed 1 night in Nov 2025