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Sleep Inn & Suites at Concord Mills

2.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sleep Inn & Suites at Concord Mills

Exterior
Seasonal outdoor pool, open 10:00 AM to 8:00 PM, pool loungers
Standard Double Room, 2 Double Beds, Non Smoking
Free daily buffet breakfast
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

Map
7821 Gateway Lane, Concord, NC, 28027
  • Cabarrus County Convention and Visitors Bureau
    ‪12 min walk‬
  • Great Wolf Lodge Water Park
    ‪15 min walk‬
  • Concord Mills
    ‪18 min walk‬
  • Concord, NC (USA-Concord Regional)
    ‪5 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

  • 42 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

Exterior

Comfort Suites Concord Mills

Pool
Breakfast included
Parking included
Free WiFi
4.2 out of 5, Very good, (1004)
The price is NZ$217
for 1 room
includes taxes & fees
10 Feb - 11 Feb
Comfort Suites Concord Mills

About the area

Concord

With a stay at Sleep Inn & Suites at Concord Mills in Concord, you'll be within a 5-minute drive of Charlotte Motor Speedway and Concord Mills. .This hotel is 0.8 mi (1.2 km) from Great Wolf Lodge Water Park and 5.8 mi (9.4 km) from University of North Carolina at Charlotte.

What's nearby

  • Great Wolf Lodge Water Park - 15 min walk
  • Concord Mills - 18 min walk
  • Charlotte Motor Speedway - 4 min drive
  • SEA LIFE Charlotte-Concord Aquarium - 4 min drive
  • PNC Music Pavillion - 8 min drive

Getting around

  • McCullough Station - 8 min drive
  • Kannapolis Station - 17 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Firehouse Subs - ‬5 min drive
  • ‪Cookout - ‬3 min walk
  • ‪Burger King - ‬3 min drive

About this property

Sleep Inn & Suites at Concord Mills

Hotel with free breakfast, near Great Wolf Lodge Water Park
Sleep Inn & Suites at Concord Mills offers 116 accommodations with safes and coffee/tea makers. Premium cable television is provided. Rooms have partially open bathrooms. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 116 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a banquet hall, and a vending machine.
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Concord? This hotel has 484 square feet (45 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site

Food and drink

  • Free buffet breakfast available weekdays 6:30 AM–9:30 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Microwave (on request)
  • Fridge (on request)
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre
  • Computer station
  • Conference space (484 square feet)
  • A meeting room

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathroom (partially open)
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Fridge (on request)

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age: 21

Check-out

Check-out before 9:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sleep Inn Concord
Sleep Inn Hotel Concord
Sleep Inn Concord Mills Hotel
Sleep Inn Concord Mills
Sleep Inn & Suites at Concord Mills Hotel
Sleep Inn & Suites at Concord Mills Concord
Sleep Inn & Suites at Concord Mills Hotel Concord

Sleep Inn & Suites at Concord Mills Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 362 out of 1007 reviews" "
Rating 8 - Good. 301 out of 1007 reviews" "
Rating 6 - Okay. 174 out of 1007 reviews" "
Rating 4 - Poor. 90 out of 1007 reviews" "
Rating 2 - Terrible. 80 out of 1007 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Kathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property and the room was fine. Our problem was with the person (Carmella) who checked us in. When we arrived at 3:30 pm, no one was at the front desk. We waited a few minutes, and Carmella came out from a room behind the desk. She did not greet us, did not smile, did not say a word. Just stood there and looked at us. I asked if she would be checking us in and she said yes. No other words. I commented that I had expected her to greet us, or welcome us. Nothing. She proceeded to check us in, with a minimum of interaction. She obviously can talk, as she answered her cell phone and talked to someone on that phone for most of the time she was checking us in. Very rude and unprofessional. The next morning, there was another very friendly, professional woman at the desk. She greeted us when we went to breakfast, we weren't even at the front desk! This is the type of employee you want, not Carmella.
Stayed 1 night in Oct 2024

6/10 Okay

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough lighting over vanity for applying makeup; Shower curtain too short, water ran onto floor
Stayed 2 nights in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and I would recommend my friends and family to stay at this hotel.
Stayed 2 nights in Oct 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Enjoyed my stay and I would recommend to friends and family.
Stayed 1 night in Oct 2024

10/10 Excellent

Brittni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick another motel
The motel over booked and was told i was upgraded to another room with 2 king beds when i booked one king bed but it was actually 2 doubles not enough room to share a bed with my significant other. The sofa was stained bad in the suit. The carpets were dirty. The whole hall and room smelled bad. The lower floors spelled like cannabis.
Stayed 1 night in Oct 2024

4/10 Poor

Reginald

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Shardae

Stayed 2 nights in Sep 2024

2/10 Terrible

David

Stayed 1 night in Sep 2024

10/10 Excellent

Brittni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

William

Stayed 1 night in Oct 2024

2/10 Terrible

Benjamin

Business traveller
Disliked: Staff & service
Canceled my reservation and gave my room away 15 minutes before my arrival time. I was in town on business for the weekend. There no rooms available anywhere in NC. Left me stranded in the middle of the night.
Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
My sheets were filthy and when I called down to get new ones, I discovered that my room phone was not working. The whole place had a run down feel to it. Would not stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Brittni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Saw one roach on the TV. Other than that property was clean, breakfast was doable.
Stayed 1 night in Oct 2024

8/10 Good

Melissa

It was a pleasure to stay at Sleep Inn.. I would recommend this Hotel to family and friends.
Stayed 1 night in Oct 2024

4/10 Poor

Rose

Stayed 1 night in Sep 2024

8/10 Good

Lynnsey

Liked: Room comfort
Hotel was older but staff was friendly and room was clean
Stayed 1 night in Oct 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stellar customer service. The frontdesk staff goes above and beyond to satisfy their guests' needs.
Stayed 1 night in Oct 2024

8/10 Good

Jamey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel within walking distance of restaurants. Very comfortable bed and a modern shower.
Stayed 1 night in Oct 2024

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms
Stayed 1 night in Oct 2024

2/10 Terrible

Ensley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sleep Out
We entered the hotel, there was a guest screaming at the staff about PTSD, sexual trauma, and not receiving her deposit from her stay. This lasted for about 20 minutes. After we checked in, our room cards did not work for the door. We had to turn around with our three children to receive new keys for the door. After getting into the room, we began warming up our food in the microwave. About 30 secs in, the outlets on the walls blew. We were not able to warm our food. We went to grab ice from the ice machine on the first floor, it was not working. We went back to our rooms to settle for the night. Guest ran the halls and screamed until midnight. The next morning, when we were packing up to leave, the doorknob fell off the door. We were trapped in our room for 20 minutes. This felt like a haunted house.
Stayed 1 night in Oct 2024

8/10 Good

Reginald

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

the lester

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Teresa

Stayed 1 night in Oct 2024