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Tru by Hilton Charlotte Ayrsley

2.5 star property

Photo gallery for Tru by Hilton Charlotte Ayrsley

Terrace/patio
Exterior
Lobby
In-room safe, desk, laptop workspace, blackout curtains
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Laundry
  • Air conditioning
  • Gym

Explore the area

Map
9233 Kings Parade Blvd, Charlotte, NC, 28273
  • Topgolf
    ‪4 min drive‬
  • Billy Graham Library
    ‪10 min drive‬
  • Carowinds Theme Park
    ‪10 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Hyatt Place Charlotte/Arrowood

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
3.7 out of 5, Good, (1010)
The price is NZ$169
for 1 room
includes taxes & fees
18 Apr - 19 Apr
Hyatt Place Charlotte/Arrowood

About the area

Charlotte

When you stay at Tru by Hilton Charlotte Ayrsley in Charlotte, you'll be in the business district, within a 15-minute drive of Carowinds Theme Park and Charlotte Convention Center. .This hotel is 8.7 mi (14.1 km) from Spectrum Center and 8.8 mi (14.2 km) from Bank of America Stadium.

What's nearby

  • Topgolf - 4 min drive - 4.2 km
  • United States Citizenship and Immigration Services office - 7 min drive - 6.1 km
  • Billy Graham Library - 10 min drive - 9.6 km
  • Carowinds Theme Park - 10 min drive - 9.4 km
  • SouthPark Mall - 13 min drive - 13.6 km

Getting around

  • I-485 - South Blvd Station - 7 min drive
  • Charlotte Station - 21 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬18 min walk
  • ‪McDonald's - ‬19 min walk
  • ‪Subway - ‬9 min walk
  • ‪Mac's Speed Shop - ‬16 min walk
  • ‪Chipotle Mexican Grill - ‬8 min walk

About this property

Tru by Hilton Charlotte Ayrsley

Hotel in Charlotte with free breakfast and a 24-hour fitness center
Tru by Hilton Charlotte Ayrsley offers 98 air-conditioned accommodations with safes and coffee/tea makers. 55-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 98 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
Grab a bite from the snack bar/deli serving guests of Tru by Hilton Charlotte Ayrsley. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height view port in door
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Charlotte Ayrsley Hotel
Tru Hilton Ayrsley Hotel
Tru Hilton Charlotte Ayrsley
Tru Hilton Ayrsley
Tru by Hilton Charlotte Ayrsley Hotel
Tru by Hilton Charlotte Ayrsley Charlotte
Tru by Hilton Charlotte Ayrsley Hotel Charlotte

Tru by Hilton Charlotte Ayrsley Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 999 reviews
Rating 8 - Good. 199 out of 999 reviews
Rating 6 - Okay. 93 out of 999 reviews
Rating 4 - Poor. 35 out of 999 reviews
Rating 2 - Terrible. 47 out of 999 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Qiana

Liked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Dec 2024

4/10 Poor

Sidney

Disliked: Cleanliness, staff & service
I am not getting the great reviews. The hotel, although newer, is just basic. I have stayed at other Hilton properties that are much better, though older. The attraction, I suppose, is the proximity to shopping and eating places. The person that checked me in looked like she hated her job, her life, and me for bothering her talking to another employee. I am sorry I ruined your day, I hope life looks up for you in the future. The other employee didn't even acknowledge me and walked away when I said hello. Customer service is dead. I stayed in Room 309. In the bathroom, it appears there are mold spores growing on the ceiling above the shower. Perhaps there is/was a leak in the upstairs bathroom. Also, there was tissue and an earring behind the toilet. I understand people get busy, but if they missed this what else did they miss cleaning. The room is just basic. It served it's purpose I guess for one night. I have stayed at many Hilton hotels and will likely do so again, but not Tru. All in all a very mediocre stay at a very mediocre property.
Stayed 1 night in Jan 2025

10/10 Excellent

Chris

Stayed 1 night in Dec 2024

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2024

8/10 Good

Derek

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful hotel. Room was clean bathroom not so much. Good bed and friendly staff.
Stayed 1 night in Dec 2024

6/10 Okay

Mingo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in Dec 2024

10/10 Excellent

Keshav Soni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and courteous despite our checkin time at 11pm on Christmas Eve. The breakfast was a decent spread so overall a pleasant experience
Stayed 1 night in Dec 2024

10/10 Excellent

Taneka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this piece
Stayed 3 nights in Dec 2024

10/10 Excellent

Ashi

Stayed 2 nights in Dec 2024

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and nicely decorated. The breakfast bar area was very clean. They had a very nice breakfast spread. The location was convenient to shopping malls, and walkable to restaurants. I would recommend this Hotel .
Stayed 3 nights in Dec 2024

10/10 Excellent

Bob

Stayed 4 nights in Aug 2024

8/10 Good

Juan

Stayed 5 nights in Nov 2024

8/10 Good

Ramiro

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

4/10 Poor

Carl, Reidsville

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets looked not fresh and clean and the trash cans were overflowing outside the hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Katharine

Liked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Dec 2024

10/10 Excellent

Melchi Edrei

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and we have a good time. Coffee 24hrs and an excellent breakfast. And also pet friendly which was the primary thing to decide stay there.
Stayed 1 night in Dec 2024

10/10 Excellent

Terri, Greenbackville

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were too thin.
Stayed 1 night in Dec 2024

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay expected from the brand
Rude breakfast bar attendant nothappy to be there. Missing soap despenser for sink. Entry room door to the handicapped tighti s too tight too much effort to open for a handicapped person.
Stayed 1 night in Dec 2024

6/10 Okay

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and clean. My only complaint is I didn’t get the room I booked.
Stayed 1 night in Dec 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Very clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how my room is spacious, I think we had a handicap room, I think all room should have hardwood floors. It seemed cleaner with hardwood floors. The breakfast buffet was really good. Staff was kind were very comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Lanise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the TRU by Hilton in Arsley Charlotte, NC was fantastic. The staff was incredibly welcoming, the rooms were spotlessly clean and comforterable, and the location was perfect for shopping, entertainment and dining. Highly recommend this hotel for anyone visiting Charlotte, NC