8/10 Good
Rebecca
Travelled with family
23 Jan 2025
Liked: Staff & service, property conditions & facilities, room comfort
My family of 5 stayed in a suite with a kitchenette. It was a spacious room, but we were a little disappointed by the cleanliness of it. In the kitchen, there were splatters on the glass faces of the cabinets and on the front of the cabinets. The stainless fridge was streaked and the rolling office chair had what seemed to be food stains on the back of it. There were splatters on the walls and I found a pair of someone else’s eyeglasses underneath the headboard of our bed laying on top of the boxspring. Overall, did not feel clean enough for us as we were traveling with a baby who is learning to crawl. We used the free laundry facilities only to discover after starting 3 separate loads that the majority of the washers did not adequately spin the water out of the clothes; they were so wet, they left water puddles on the floor when I transferred them to the dryer. The dryers work in small increments of time, not enough to dry the clothes, so you have to stay in the laundry room and constantly reset the dryers. It took me 2 hours to finish my clothes because of the malfunctioning washers (too wet) and time setting for the dryers. And some of the dryers barely got hot enough to dry the clothes. On our last night there, we were evacuated due to a gas leak from the laundry room. I overheard front desk person saying “that was supposed to have been fixed.” Everyone working at the hotel was very nice and professional and we appreciated that. Breakfast was hot and provided a variety.
Rebecca
Stayed 1 night in Dec 2024