6/10 Okay
navjot
24 Aug 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is good and clean but the check in staff is not very helpful. I booked the hotel online and pre-paid too and didn’t had the same physical card with me. Rather than requesting another card or any other option, the check in lady just told me that she won’t be able to check me in without giving alternative or advising why she need the physical card she just gave me back the ID and literally said to go as she couldn’t check in.(her name was rose I think)
Then I suggested that if she need the card for deposit I can give another card under my name then she said its fine. It was such an easy fix but as customer service person she didn’t had courtesy to offer anything but chose to refuse check in instead. I am not saying she is rude but not helpful. If there were someone who wasn’t aware why they need card like for deposit policy they would be stranded outside in storm with their money wasted already on the booking.
navjot
Stayed 1 night in Aug 2024