2/10 Terrible
Gadi
Travelled with family
29 Dec 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
This was our first time staying at a Shangri-La hotel, and unfortunately, it was a deeply disappointing experience. While the hotel grounds and property are decent, the service and attention to guest needs were severely lacking.
First, we had requested and were promised adjoining rooms for our large family, but this was not honored. Instead, we were placed in rooms on the same floor, but far apart. Additionally, the rooms were not ready until 4:30 PM, well past the guaranteed check-in time of 3 PM.
From there, things continued to go downhill. Room service failed to clean our room unless specifically requested, and even then, they didn’t change the sheets or replenish basic necessities like toilet paper, coffee, sugar, or water. It also became apparent that the hotel was severely understaffed and couldn’t keep up with the number of guests. Most of the staff did not speak English well enough to understand even basic requests. While they would often reply with “yes,” it was clear they didn’t understand what was being asked, and nothing would be done to resolve the issue.
The front desk staff were unhelpful and rude, often behaving as though they were doing us a favor by addressing our concerns. The food quality was subpar, and to make matters worse, we became ill after eating at the hotel.
Overall, this was an extremely disappointing experience. For a similar price, we highly recommend considering the Anantara or the In
Gadi
Stayed 3 nights in Dec 2024