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The Empress Hotel Chiang Mai

4.0 star property

Photo gallery for The Empress Hotel Chiang Mai

Property grounds
Outdoor pool
Lobby
Outdoor pool
Executive Suite

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • Room service
  • Parking included

Explore the area

Map
199/42, Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Riverside
    ‪4 min walk‬
  • Mae Kha Canal Village
    ‪8 min walk‬
  • Chiang Mai Night Bazaar
    ‪16 min walk‬
  • Chiang Mai (CNX-Chiang Mai Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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  • Parking included
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The price is NZ$143
for 1 room
includes taxes & fees
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About the area

Chiang Mai

With a stay at The Empress Hotel Chiang Mai, you'll be centrally located in Chiang Mai, within a 5-minute drive of Chiang Mai Night Bazaar and Tha Phae Gate. .This family-friendly hotel is 10 mi (16.1 km) from Maejo University and 1.3 mi (2.1 km) from Warorot Market.

What's nearby

  • Riverside - 4 min walk
  • Chiang Mai Night Bazaar - 16 min walk
  • Tha Phae Gate - 4 min drive
  • Warorot Market - 4 min drive
  • CentralPlaza Chiang Mai Airport - 6 min drive

Getting around

  • Chiang Mai Railway Station - 12 min drive
  • Chiang Mai Intl. Airport (CNX) - 18 min drive

Restaurants

  • ‪Cherie cafe - ‬3 min walk
  • ‪นกแล ก๋วยเตี๋ยวต้มยำสุโขทัย - ‬3 min walk
  • ‪ราดหน้าหม้อดินเสวยนครปฐมโอชา - ‬2 min walk
  • ‪ป.ปองอาหารตามสั่ง - ‬3 min walk
  • ‪ห้องอาหารนานาชาติ โรงแรม ดิเอ็มเพรส - ‬1 min walk

About this property

The Empress Hotel Chiang Mai

Family-friendly hotel with 2 restaurants connected to the convention center in Chiang Mai
The Empress Hotel Chiang Mai offers 375 accommodations with minibars and safes. Satellite television is provided.

Bathrooms include bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Make yourself at home in one of the 375 guestrooms featuring minibars. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Thai cuisine at Chao Nang Coffee Shop, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Chao Nang Coffee Shop - This coffee shop specializes in Thai cuisine and serves breakfast, lunch, dinner, and light fare.
Panda Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site
  • Return airport shuttle (surcharge) from 6 AM to midnight
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: THB 450 for adults and THB 450 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Chao Nang Coffee Shop
  • Panda Palace

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 850.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 450 for adults and THB 450 for children
  • Airport shuttle fee: THB 250 per person (one-way)
  • Airport shuttle fee per child: THB 250 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Chiang Mai Empress
Chiang Mai Empress Hotel
Empress Chiang Mai
Empress Chiang Mai Hotel
Empress Hotel Chiang Mai
Hotel Empress Chiang Mai

The Empress Hotel Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 680 out of 1004 reviews
Rating 8 - Good. 259 out of 1004 reviews
Rating 6 - Okay. 44 out of 1004 reviews
Rating 4 - Poor. 11 out of 1004 reviews
Rating 2 - Terrible. 10 out of 1004 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were welcomed by receptionist called Lang. He was the most helpful and welcoming person in our 6 weeks in Thailand! We immediately felt we had a person we could ask for any concern. He would be amazing in a management position as he understands customer service!! Pool area - the umbrellas could be replaced as did not work properly and only shade in the area! Drinks at pool were reasonably priced. Pool water was a little too much on the cool side - could be a few degrees warmer. The lobby had an odd smell (musty) but the room itself was fine and very quiet with great bed. Breakfast area was crazy Tues-Sat as it serves those attending the conference center next door. Little things could really improve the breakfast (juice was warm as not served in machine or on ice, no coffee machine so coffee in pots get burned taste quite soon, most food was luke-warm not hot). Put Lang in charge and he would likely fix so many of those things ;) Definitely would consider staying again but would have breakfast elsewhere unless changes made.
Stayed 4 nights in Nov 2024

8/10 Good

Yer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was walking distant to the Night Blazard with many other restaurants options. Transportation and taxi was easy accessible.
Stayed 4 nights in Aug 2024

8/10 Good

Dordaneh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast service was good but I expected more fresh fruits ;)
Stayed 4 nights in Aug 2024

10/10 Excellent

Ariel

Stayed 2 nights in Aug 2024

2/10 Terrible

Caitlyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 5 nights but when we arrived, we realized the hotel was not located in a good area for walking around and shopping. We left after the first night. This was back in May and I STILL have not received my refund for the 4 nights despite bringing this to the hotels attention multiple times and getting no response.
Stayed 5 nights in May 2024

8/10 Good

David

Liked: Amenities
Great service, excellent breakfast. I only had one problem and that was the price they charged for an international call. It was not expensive then the room.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jacqueline, Burtonsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelllent
Stayed 1 night in Jul 2024

10/10 Excellent

Jacqueline, Burtonsville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and high class hotel. My favourite place to stay.
Stayed 2 nights in Jun 2024

8/10 Good

Larry

Stayed 2 nights in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Pound for £ , this has got to be one of the best hotels I’ve stayed in. The room was voluminous The hotel has a large swimming pool. £41 a nigh including breakfast!
Stayed 2 nights in Jun 2024

10/10 Excellent

Aye Aye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous!
Beautiful inside out. Wonderful upgraded, excellent cleanliness. Amazed by welcome and complimentary gifts. Enjoying the Western and Thai breakfast. Friendly staff and prompt response.
Stayed 3 nights in Jun 2024

10/10 Excellent

Helen, CHATHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked Empress for my stay in chiang Mai, property was closed, was accommodated at Empress Premier, and my room type upgraded Check in was efficient, then handed a welcome package consisting of evian (1.5 ltr) fruit juice, nuts, cookies and chocolate. The team were friendly, the manager at the front desk remembers guest names and greets you by name. Breakfast buffet was good, with good coffee!!! Only down side is a bit of a walk to the main town area but plenty of tuks available, on the positive makes it a good quiet location for peaceful nights. Night Market 10 mins way by foot .
Stayed 2 nights in Jun 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Highly recommended.
Stayed 1 night in May 2024

10/10 Excellent

Racquel

Stayed 4 nights in May 2024

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had some issues related to my being sloppy, but Paul and the staff made it all good in a very timely manner! Thanks for the great stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Elayne

Liked: Cleanliness, staff & service, property conditions & facilities
The service was EXCELLENT! The staff is very friendly and cozy. The only thing I didn’t like was that there were ants in our room. But I’m guessing that’s because we ate there. Me and my husband loved it and would definitely recommend to our friends.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Nice hotel. Very polite service and good pirce
Stayed 1 night in Apr 2024

10/10 Excellent

Rayner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Excellent services and amazing place to stay with family and friends. Peaceful and friendly atmosphere.
Stayed 2 nights in Mar 2024

10/10 Excellent

an pang, Arcadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Empress Hotel every time I come to Chiang Mai
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meet most of our expectations and the VIP upgrad were excellent
Stayed 6 nights in Mar 2024

10/10 Excellent

Javier, Signal Hill

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness is tops! The amenities were superior! It was a very enjoyable stay. I would highly recommend this hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a little isolated in that there are not a lot of restaurants in the immediate area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Julie Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean. Rooms were spacious. A nice welcome package when you register. Great breakfast buffet. Clean pool.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sunee

Stayed 3 nights in Feb 2024