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Best Western Des Plaines Inn

2.5 star property

Photo gallery for Best Western Des Plaines Inn

Reception
Exterior
Standard Room, 1 King Bed, Non Smoking, Hot Tub
Lobby
Indoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1231 Lee St, Des Plaines, IL, 60018
  • Lake Park
    ‪1 min drive‬
  • Allstate Arena
    ‪3 min drive‬
  • Wolff's Flea Market
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

avid hotel Chicago O’Hare – Des Plaines by IHG

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, (1512)
The price is NZ$234
for 1 room
includes taxes & fees
8 Mar - 9 Mar
avid hotel Chicago O’Hare – Des Plaines by IHG

About the area

Des Plaines

When you stay at Best Western Des Plaines Inn in Des Plaines, you'll be near the airport, a 3-minute drive from Allstate Arena and 7 minutes from Donald E. Stephens Convention Center. .This hotel is 9.6 mi (15.4 km) from Schaumburg Convention Center and 12 mi (19.3 km) from Northwestern University.

What's nearby

  • Allstate Arena - 3 min drive
  • Rivers Casino - 5 min drive
  • Donald E. Stephens Convention Center - 7 min drive
  • Rosemont Theatre - 8 min drive
  • Fashion Outlets of Chicago - 10 min drive

Getting around

  • Multi-Modal Facility Station - 5 min drive
  • Des Plaines Station - 20 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 9 min drive

Restaurants

  • ‪Wendy's - ‬9 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Beacon Tap - ‬4 min walk
  • ‪Taco Bell - ‬13 min walk

About this property

Best Western Des Plaines Inn

Hotel in Des Plaines with free breakfast and a 24-hour front desk
Best Western Des Plaines Inn offers 50 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Des Plaines hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 50 guestrooms featuring refrigerators and microwaves. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary continental breakfast is included.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.

Languages

Bosnian, English, Hindi, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee/tea in a common area

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from November 21 2024 to December 31 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Des Plaines O'Hare
Best Western Hotel Des Plaines O'Hare
Best Western Plaines Inn
Best Western Plaines
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western
Best Des Plaines Des Plaines
Best Western Des Plaines Inn Hotel
Best Western Des Plaines Inn Des Plaines
Best Western Des Plaines Inn Hotel Des Plaines

Best Western Des Plaines Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 377 out of 1003 reviews
Rating 8 - Good. 275 out of 1003 reviews
Rating 6 - Okay. 154 out of 1003 reviews
Rating 4 - Poor. 73 out of 1003 reviews
Rating 2 - Terrible. 124 out of 1003 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Xuemei

Business traveller
Disliked: Staff & service, property conditions & facilities
Very disappointed with the poor service. It was not up to standard, and I had a very negative experience. Would not recommend.

2/10 Terrible

CHANTAL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand you get what you pay for, but cleanliness & safety should be expected! I booked 2 rooms, upon arrival there were 2 other people waiting to speak/check-in… only the front desk person had been in the bathroom for some time. The woman standing in line presented a plate of breakfast food she found in her microwave, it wasn’t hers! This was the 2nd room they moved to, this set the tone. We were told ALL exit doors within the building do not work and that the only door to use is the main entrance. Parking is in the back of a long narrow building, so you would need to walk around the whole building to get in, which is extremely inconvenient, potentially unsafe, not to mention it was pouring rain! But good for us, BRICKS were used to prop open all exit doors, doors that are supposed to be locked for our securityl! Not okay! Then we take the smelly dirty elevator up to 2nd floor. I walk into my room and this is what I find; windows that don’t shut nor lock obviously, dust so thick within the credenza, next to the dirty fridge, there was a small child’s footprint in the grime! There was hair EVERYWHERE, the “lounge” chair was covered in stains! The cherry on top… the security latch was broken! As we left only 10minutes later, the counter chick was again in the bathroom. The next morning we checkout, the new attendant is again in the bathroom with music blaring. No breakfast food at 830am and the pool was closed, although I wouldn’t of usedy it! Absolutely unacceptable!!!!
Stayed 1 night in Nov 2024

4/10 Poor

Gabriel

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una de las primeras veces que rento un hotel.. en las fotos se muestra algo bien pero una ves w lo abordamos notamos un olor a humedad que nos incomodó atención al cliente me párese algo decadente.. esperaba algo mejor pero bueno será para la próxima ves
Stayed 4 nights in Nov 2024

10/10 Excellent

Michelle

Stayed 1 night in Oct 2024

10/10 Excellent

Tijo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Swimming pool was not in operation
Stayed 4 nights in Jul 2024

6/10 Okay

marlon

Stayed 2 nights in Oct 2024

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2024

6/10 Okay

Omar

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Janice

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was large. Hair in the shower drain and the drain cover was very dirty. Side door of the building was propped open with a sign saying it was broken. Seems it was fixed overnight between 11pm and 7am? Breakfast was not much. Nothing I could grab and go. I would not stay again. Pool is still empty
Stayed 1 night in Oct 2024

8/10 Good

scott

Liked: Cleanliness, amenities
Great location
Stayed 5 nights in Oct 2024

10/10 Excellent

Jessica

Stayed 1 night in Oct 2024

8/10 Good

Guy

Travelled with family
Stayed 1 night in Oct 2024

8/10 Good

Aditi

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Kearstyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 2 nights in Oct 2024

2/10 Terrible

Smail

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Not clean hotel. Service is terrible for the price . Roaches in the rooms . Very durty machines on the breakfast area . No food is available when it s empty. People get to wait over 45 minutes or leave if they are in hurry. Receptionist is unprofessional. She never stand up to talk to the costumer either she is looking at the computer or not there at all. She never hepl always turning people down if they ask for any help. We get pictures and videos, we wi fill up a report with health department. I can send pictures and videos if it s need .
Stayed 1 night in Oct 2024

6/10 Okay

Nolan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be warned
We have stayed at this property previously and have no issues. But this time we had one. I booked this online and had stated we would pay at the property when we arrived. I had my bank credit card on file with Hotels.com but was using a different card for the room once arrived, as we have done prior. I informed the desk when we arrived of this, and they scanned my Discover card for the charges. But to my dismay, after we checked out and returned home, they went ahead and charged my bank card and not my Discover card as I had asked. As we normally stay here when we come to town, this is unacceptable and we will not be using this hotel in the future. Be wary when booking here.
Stayed 2 nights in Oct 2024

10/10 Excellent

James

Stayed 1 night in Sep 2024

4/10 Poor

Jacob

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities
Dozen of ants in bathroom and a few on bed.
Stayed 1 night in Aug 2024

8/10 Good

Suresh

Stayed 1 night in Oct 2024

2/10 Terrible

Timothy W

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really disgusting shower, pubic hairs in it! TV did not work, staff did nothing to fix it!
Stayed 1 night in Oct 2024

2/10 Terrible

Shelby

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel!
I was very unhappy with our stay. To start, we got an email a day or 2 after booking that the pool was out “Through September 2024”. It was too late for us to cancel as the marathon was that weekend and hotels were booked out. We stayed from October 11-14, so I expected the pool to be fixed. It wasn’t, but no biggie. Upon arrival, we found that our room was very nasty. The floors were gross and it didn’t look like it had been vacuumed. We have 2 young kids and we wouldn’t let them walk on the floors without shoes. There were sticky spots on the countertops. Again, we tried to overlook it and make the best of it. At breakfast the next morning, I went to fill up my son’s juice cup, only for ants to fall in the cup from where the juice dispenser was covered in ants. We spent the whole day in Chicago and came back around 8:30, only to find that out toilet wouldn’t flush (and it wasn’t due to usage, we had been out all day). We called the front desk and the guy just said “sorry, maintenance isn’t here. It can’t be fixed right now. But you can use the bathroom in the lobby”. Again, we have 2 small children and we were on the 3rd floor. So we had to take the elevator down every time they needed to go. The next morning, I went down to the lobby to use the bathroom and was accosted by an “employee” for using the “employee bathroom” that they told us to use. And then she argued with me when I told her the other guy told us to use it. Rude staff. Nasty hotel. Not staying here again.
Stayed 3 nights in Oct 2024

4/10 Poor

Rajaram

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need to clean
Stayed 1 night in Oct 2024

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Close to venue
Stayed 2 nights in Oct 2024

10/10 Excellent

Joseph

Stayed 2 nights in Oct 2024