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Best Western Des Plaines/O’Hare

2.5 star property

Photo gallery for Best Western Des Plaines/O’Hare

Reception
Standard Room, 1 King Bed, Non Smoking, Hot Tub
Exterior
Indoor pool
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1231 Lee St, Des Plaines, IL, 60018

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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Exterior

avid hotel Chicago O’Hare – Des Plaines by IHG

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, (1593)
The price is NZ$258
for 1 room
includes taxes & fees
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avid hotel Chicago O’Hare – Des Plaines by IHG

About the area

Des Plaines

When you stay at Best Western Des Plaines/O’Hare in Des Plaines, you'll be near the airport, a 3-minute drive from Allstate Arena and 7 minutes from Donald E. Stephens Convention Center. .This hotel is 12 mi (19.3 km) from Northwestern University and 9.6 mi (15.4 km) from Schaumburg Convention Center.

What's nearby

  • Allstate Arena - 3 min drive - 3.4 km
  • Rivers Casino - 5 min drive - 5.5 km
  • Donald E. Stephens Convention Center - 7 min drive - 7.7 km
  • Rosemont Theatre - 8 min drive - 8.0 km
  • Fashion Outlets of Chicago - 10 min drive - 9.0 km

Getting around

  • Multi-Modal Facility Station - 5 min drive
  • Des Plaines Station - 20 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 9 min drive

Restaurants

  • ‪Wendy's - ‬9 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Beacon Tap - ‬4 min walk
  • ‪Taco Bell - ‬13 min walk

About this property

Best Western Des Plaines/O’Hare

Hotel in Des Plaines with free breakfast and a 24-hour front desk
Best Western Des Plaines/O’Hare offers 50 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Des Plaines hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 50 guestrooms featuring refrigerators and microwaves. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary continental breakfast is included.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.

Languages

Bosnian, English, Hindi, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from November 21 2024 to December 31 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Des Plaines O'Hare
Best Western Hotel Des Plaines O'Hare
Best Western Plaines Inn
Best Western Plaines
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western
Best Western Des Plaines Inn
Des Plaines O’hare Des Plaines
Best Western Des Plaines/O’Hare Hotel
Best Western Des Plaines/O’Hare Des Plaines
Best Western Des Plaines/O’Hare Hotel Des Plaines

Best Western Des Plaines/O’Hare Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 417 out of 1156 reviews
Rating 8 - Good. 332 out of 1156 reviews
Rating 6 - Okay. 182 out of 1156 reviews
Rating 4 - Poor. 90 out of 1156 reviews
Rating 2 - Terrible. 135 out of 1156 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

BORIS, Schaumburg

Stayed 1 night in Dec 2024

4/10 Poor

Yvonne

Stayed 2 nights in Dec 2024

8/10 Good

Zerrell

Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was great, excellent place for the price
Stayed 2 nights in Dec 2024

4/10 Poor

Carrie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I had to be moved from a king bed to two queen because the remote won’t work and no one knew how to fix it. In the new room you could hear the people above my room all night walking around. The maid came in and folded the bathroom floor mat but that was it, didn’t make the bed, didn’t restock anything. The only good thing about this place was the young man working the front desk in the evenings.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hector

Stayed 1 night in Nov 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Dec 2024

6/10 Okay

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Xuemei

Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Saida

Stayed 1 night in Sep 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Staff & service
The staff are nice, the problem is at night. I wasn’t able to sleep, our neighbor room is banging the wall like crazy*who knows what their doing*
Stayed 3 nights in Dec 2024

4/10 Poor

Tamiko

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff there at the desk were rude. Maya was the only professional and nice one. The toilets didn’t flush properly and I had to change rooms. I will NEVER stay at that hotel again
Stayed 4 nights in Dec 2024

6/10 Okay

Karim

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Not as described
Stayed 1 night in Dec 2024

6/10 Okay

Donald Won

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet didn’t work properly. I had to go get a plunger from front desk and my girlfriend had to keep going to lobby Just to use restroom. Also the hot tub was dirty prior to us using it.
Stayed 1 night in Dec 2024

2/10 Terrible

Jeisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Unprofessional and rude.
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
The room above me had people, maybe children, jumping on the floor until after midnight, and then again early in the morning. It was very loud!!! The door in the back, that needed to be used to get into the motel, didn’t work. They told me at the front desk that I would have to park my car in the back and then walk all the way around to the front of the motel to get inside. I told them that I would be parking in a Handicao spot, and walking around the motel in the freezing cold would be very difficult for me. The only answer I got was “The door doesn’t work from the outside”. They could have offered to open the door for me from the inside, so I could park and get right in, but they didn’t offer that. I had to walk from the parking lot in the back all the way around to the front of the motel in order to get to my room.
Stayed 1 night in Nov 2024

2/10 Terrible

Ankita, Jefferson City

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not clean at all. Washbasin was outside the washroom, extremely weird arrangement. No dustbin in the washroom, when asked, staff suggested to take the dustbin from the room. Staff was always busy on their phone and personal calls. Not helpful. Overall, worst property from BW group, didn't expect this brand to go this low in customer service. Complete disappointment.
Stayed 3 nights in Oct 2024

10/10 Excellent

leslie

Liked: Staff & service, property conditions & facilities
Front desk staff kind. Room clean and comfortable. Cost reasonable.
Stayed 1 night in Nov 2024

10/10 Excellent

Kristopher

Stayed 1 night in Nov 2024

2/10 Terrible

Xuemei

Business traveller
Disliked: Staff & service, property conditions & facilities
Very disappointed with the poor service. It was not up to standard, and I had a very negative experience. Would not recommend.

2/10 Terrible

CHANTAL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand you get what you pay for, but cleanliness & safety should be expected! I booked 2 rooms, upon arrival there were 2 other people waiting to speak/check-in… only the front desk person had been in the bathroom for some time. The woman standing in line presented a plate of breakfast food she found in her microwave, it wasn’t hers! This was the 2nd room they moved to, this set the tone. We were told ALL exit doors within the building do not work and that the only door to use is the main entrance. Parking is in the back of a long narrow building, so you would need to walk around the whole building to get in, which is extremely inconvenient, potentially unsafe, not to mention it was pouring rain! But good for us, BRICKS were used to prop open all exit doors, doors that are supposed to be locked for our securityl! Not okay! Then we take the smelly dirty elevator up to 2nd floor. I walk into my room and this is what I find; windows that don’t shut nor lock obviously, dust so thick within the credenza, next to the dirty fridge, there was a small child’s footprint in the grime! There was hair EVERYWHERE, the “lounge” chair was covered in stains! The cherry on top… the security latch was broken! As we left only 10minutes later, the counter chick was again in the bathroom. The next morning we checkout, the new attendant is again in the bathroom with music blaring. No breakfast food at 830am and the pool was closed, although I wouldn’t of usedy it! Absolutely unacceptable!!!!
Stayed 1 night in Nov 2024