6/10 Okay
Terry
2 Jan 2025
Liked: Cleanliness
Disliked: Staff & service
All was good except for 2 things: 1) i waited for the shuttle at ohare for nearly 2 hours. First of all, the email explaining where to catch the shuttle was completely incorrect (the place it directed me to is closed), and the verbal instructions given to me when i requested pickup were not complete. I called after waiting for 80 minutes in the cold, and was placed on hold for 18 minutes. I hung up and called back and was promptly berated for not being in the correct location, which was about 50 feet from where i was standing. I was watching for the pickup at the entry point for all hotel shuttles and have 20/20 vision. I could not have missed it.
2) The toilet in my room did not fill with water after flushing.
Terry
Stayed 1 night in Dec 2024