4/10 Poor
Deborah
30 Aug 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The hotel and my room were lovely and in a good location. The issue I had was with the bedding, the pillows STANK! Not a little, A LOT! I rang the front desk to let them know and they said to put them outside the front door to be picked up. At that point I also asked that all the bedding be changed and the pillows have double pillow cases put on them.
When I got back that night all the pillows were back on the bed, they did not have double pillow cases on them, they still smelled, and the bedding did not look as if it had been changed. I called the front desk and they sent someone to get the pillows. I kept the ones that I thought were ok but after laying on them for a minute I noticed the same smell. Now I want to be clear, it was not a light smell, I literally had to wrap two "clean towels" around the pillow and by morning the smell was so strong I could smell it when I was standing away fron the bed. The reason they smell is because they are old down pillows.After moisture gets in down they start to stink, especially ater they are heated up from your body touching them.
Additionally, after washing my face and drying it with the folded hand towel I noticed brown stains all over the side that was folded inward, gross. That towel should have never been put out.
And last, the staff lacks professionalism. When asked questions they are very "short." as if you are bothering them. I exclude Marquez from the complaint, he was great. The woman who checked me out was good as well.
Deborah
Stayed 2 nights in Aug 2025
