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MainStay Suites Northbrook Wheeling

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for MainStay Suites Northbrook Wheeling

Lounge
Point of interest
Point of interest
In-room dining
BBQ/picnic area

Reviews

7.6 out of 10

Good

Popular amenities

  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Kitchen
    Kitchen

Explore the area

Map
8000 Capitol Drive, Wheeling, IL, 60090
  • Rob Roy Golf Course
    4 min drive
  • Randhurst Village
    5 min drive
  • Chevy Chase Country Club
    7 min drive
  • Chicago, IL (PWK-Chicago Executive)
    5 min drive

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower) | Bathroom

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub) | Bathroom

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Front of property

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Parking included
Free WiFi
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About the area

Wheeling

Located in Wheeling, MainStay Suites Northbrook Wheeling is in the business district, within a 10-minute drive of Chevy Chase Country Club and Kohl Children's Museum. .This hotel is 6.5 mi (10.4 km) from Arlington International Racecourse and 8.6 mi (13.8 km) from Allstate Arena.

What's nearby

  • Allstate Arena - 14 min drive - 13.9 km
  • Schaumburg Convention Center - 15 min drive - 16.4 km
  • Rivers Casino - 15 min drive - 14.5 km
  • Donald E. Stephens Convention Center - 16 min drive - 19.5 km
  • Chicago Botanic Garden - 18 min drive - 18.7 km

Getting around

  • Prospect Heights Station - 3 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 17 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Nacho's Pizza & Catering - ‬4 min drive
  • ‪Deli 4 You - ‬4 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Lou Malnati's Pizzeria - ‬4 min drive

About this property

MainStay Suites Northbrook Wheeling

Suburban hotel with a 24-hour fitness center and a 24-hour front desk
MainStay Suites Northbrook Wheeling offers 141 accommodations with MP3 docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 141 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with premium bedding. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include a picnic area, barbecue grills, and a vending machine.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.

Languages

English, Filipino, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness centre

Family friendly

  • Full-sized fridge
  • Kitchenette
  • Laundry facilities
  • Microwave

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Lever door handles
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 10 per pet (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hawthorn Suites Northbrook
Hawthorn Suites Northbrook Wheeling
Hawthorn Suites Wheeling
Hawthorn Suites Wyndham Northbrook
Hawthorn Suites Wyndham Northbrook Hotel
Hawthorn Suites Wyndham Northbrook Hotel Wheeling
Hawthorn Suites Wyndham Northbrook Wheeling
Wyndham Northbrook
Hawthorn Suites Wyndham Northbrook Wheeling Hotel
Candlewood Suites Chicago - Wheeling Hotel Wheeling
Candlewood Wheeling
MainStay Suites Northbrook Wheeling Hotel
MainStay Suites Northbrook Wheeling Wheeling
Hawthorn Suites by Wyndham Northbrook Wheeling
MainStay Suites Northbrook Wheeling Hotel Wheeling

MainStay Suites Northbrook Wheeling Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 304 out of 857 reviews" "
Rating 8 - Good. 284 out of 857 reviews" "
Rating 6 - Okay. 120 out of 857 reviews" "
Rating 4 - Poor. 69 out of 857 reviews" "
Rating 2 - Terrible. 80 out of 857 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare stay
This is by far the worse place I've ever stayed in. This is a place where people live permanently not a real hotel. At 330a.m. we had someone trying to get into our room because the staff tried to put some other family in the same room. This encounter was absolutely terrifying. After all of this i call the front desk and that's what they explained and just said oops our bad. Then at 930a.m. when i got out of the shower the cleaning lady didn't knock or anything and just walked into the room while i had nothing more than my boxers on. What ever you do, do NOT stay here.
Stayed 1 night in Aug 2024

2/10 Terrible

Steve

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In 28 years of traveling, this is easily the most filthy hotel I have ever encountered, and I used to have to travel to Detroit. The hallways are filthy. My room was not cleaned when I checked in. There was still someone else's trash in the bin, a used cup was in the sink, the previous occupant smeared lipstick on the sinks, a lamp, some of the sheets, etc. As far as I could tell, I only saw one housekeeper who has no chance to clean a property this size. I know she never made it to my room. There was a chair in the room that was scratched up and in bad shape, which the solution was to throw a cover over it. The only positives were that the fridge, microwave, and TV worked. Also, I found the staff to be nice. The issues here run so deep that I don't think there's anything they can do. Overall, just absolutely horrible. It's sad because you can tell that this once was a nice property, but that's long gone. Please, don't even think of staying here
Stayed 2 nights in Aug 2024

4/10 Poor

Jeong Woo

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room. Full size fridge, cooktop, dishwasher...all the comforts of home. Super clean. Very friendly staff.
Stayed 2 nights in Aug 2024

8/10 Good

LARRY

Liked: Staff & service
The parking lot and entrance was littered with cigarette butts and fast food wrappers. The garbage can was overflowing on all 6 times we entered and exited. There is significant carpet damage on the way to the elevator. The room was fine and quiet.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dannielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen in my room worked good and everything was included. Everything was clean in the room and in my bathroom. The area is quiet and I never felt unsafe
Stayed 2 nights in Aug 2024

8/10 Good

Mark

Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Richard, Libertyville

Liked: Staff & service
Disliked: Amenities
Poor Internet. That's the only thing I didn't like. Everything else was satisfactory.
Stayed 11 nights in Jul 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

stephen

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Dirty but cheap
Stayed 1 night in Aug 2024

8/10 Good

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Pure professional
Stayed 6 nights in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
A good value for the price.
Stayed 7 nights in Jul 2024

6/10 Okay

Rebecca

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only cheap if it doesn’t land you at your chiro!
The beds were so incredibly hard, I could hardly sleep either night. The individual rooms were spacious and clean but common areas were worn, dirty and smelled like marijuana.
Stayed 2 nights in Jul 2024

2/10 Terrible

antoinette

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had to call customer service about this hotel. The issues I encountered are too massive to put into words. If you check the phone call I had with customer service you'll see why.
Stayed 1 night in Jul 2024

8/10 Good

John

Travelled with family
Liked: Staff & service, property conditions & facilities
Professional staff
Stayed 4 nights in Jul 2024

10/10 Excellent

Diana

Stayed 2 nights in Jul 2024

10/10 Excellent

Kristopher

Liked: Staff & service
Stayed 2 nights in Jun 2024

2/10 Terrible

Daryn

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet is filthy, the room has a hideous smell and there is mold all over the room, near the vent. I could not stay there. I had to leave after 10 minutes.
Stayed 1 night in Jul 2024

4/10 Poor

Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend
Stayed 15 nights in Jun 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flying in late from KC it was great to relax in a quiet, spacious, clean, and comfortable suite. The staff was nice and helpful. Ideal and close to the Old Orchard Country Club where we had our 50th High School Reunion. Very nice. Thanks for the wonderful room and two comfortable nights.
Stayed 2 nights in Jun 2024

6/10 Okay

rose

Business traveller
Disliked: Cleanliness
Short on house keeping
Stayed 7 nights in Jun 2024

2/10 Terrible

Jesse

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel I have ever been to. There was trash all over the sidewalk right in front of the door. There was trash overflowed with food, not even in bags, all over the floor and on top of the trash right in front of our room. This hotel is supposed to allow dogs as well, which they make you pay a 50$ deposit and 10$ fee per day, so it was a concern that the food and trash were so easily accessible for the dogs to possibly get sick from eating. Our room was FILTHY to the point my dog was scared to leave her kennel. The smell was overwhelmingly disgusting and unidentifiable . There were old cans of alcohol squished in the side and back of the fridge on top of whatever was not swept or mopped at all. Inside of the drawers were stained and had old food and dirty napkins in it. On top of the filth, there is a FLASHING smoke detector right above the bed that flashes so brightly it woke me up multiple times. Do not stay here. Save yourself the hassle and just pay more per night to actually have a comfortable place to sleep. The best part of this place was the fact that the staff knew how disgusting it was and were more than willing to refund us for the deposit and the 3 nights we were supposed to stay there for, on top of the one we had to stay there for, after driving from Colorado to Illinois.
Stayed 4 nights in Jun 2024

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Don't stay here
Stayed 1 night in Jun 2024

10/10 Excellent

Sureka

Stayed 2 nights in Jun 2024