Chiclayo is a disorganized chaotic noisy mess. The hotel is an exception. It is clean, comfortable, and the service is quite good. Don't expect this hotel, however, to live up to other LP properties. It is far more basic. That said, the important things work: it is safe, the staff is attentive and courteous, the rooms are clean, the internet (while not blazing) works well (Skype works), and the showers have ample hot water. This is likely the best in Chiclayo. The big downside is that it is in Chiclayo. If you are a tourist here, you may likely be visiting the ruins and sights. As you may have discovered, these are all a drive out of the City. If you are staying in Chiclayo for business, this is a great option. If you are going to Pimentel and the sites, maybe stay in Pimentel.