Honestly, no complaints. We arrived in the later evening and were able to contact check-in through WhatsApp and get inside very quickly.
They were extremely accomodating when we added an additional person to the room. Although they did charge us more than it would've cost on Hotels.com
Ok, I lied. One complaint is there is no lift and the stairs are a pain!!! However, they helped carry our heavy ton bags up the stairs which was very sweet.
Breakfast was a basic Italian meal with cheese, bread, yogurt, meats, and pastries but the view at breakfast was great.
Everyone we encountered didn't speak any English but we made do with the little Italian we know and everyone was extremely friendly.
The man who checked us in also helped me park my car which was very sweet and told me my parking job was "#1" which made my day.
There is also a very yummy restaurant literally a 1-minute walk to the left.
Oh, and the room is absolutely adorable. The bedding is so soft and I wish I had it. Also one of the bigger showers during our time in Italy. We also visited this place during the off-season so IDK if that affects anything but just thought I should put it out there.