Great room, big, comfortable, big bathroom with double shower. All good. Spa less so. 15 euros for guests, which is fine but and while it looks the part it's small, stuff didn't work (the steam room was shut) and lots of the reclining beds in the upstairs chill out area (which is a lovely space) didn't work. I fed this back to spa staff, paid, and then got an email saying they'd give a refund. It never arrived. Pointed this out and was sent a refund receipt (a refund for double the amount I'd paid but it was to someone else, so they must have complained too) . Pointed this out and was promised a refund but it's not been made so I give up and would say nice hotel on edge of a retail park, bit of a walk into town (a good 25 mins), and customer service needs a rethink.