2/10 Terrible
Gareth
Travelled with group
25 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**Avoid at all costs**
Recently stayed here for a trip to watch the browns play for two nights, apart from the hotel being in a good location (short walk to stadium and downtown) there isn’t much else that’s good about it, the hotel the room was basic which we expected but was absolutely filthy, the bathroom was a disgrace, again filthy,the bath had major stains, we had no towels - which we had to go back down to reception and ask for more as the phone in the room didn’t work! The toilet didn’t flush well and by the end of the 2 days we stayed didn’t flush at all and was completely blocked, In the room the bed sheets didn’t seem very clean, a lot of flies in the room and there was a used tea bag left in the coffee machine which indicates the level of maid service, windows were filthy inside and out, I would have to say this is probably the worst hotel I’ve ever stayed at, the staff on reception were friendly enough but didn’t seem overly bothered when we expressed our issues at checkout, if you’re visiting Cleveland I would avoid this place at all costs, pay a little extra and stay somewhere else, the hotel rooms are so run down and there seemed to be quite a few unsavoury characters hanging around outside the hotel day and night, all in all a dreadful experience!
Gareth
Stayed 2 nights in Sep 2024
