6/10 Okay
Keisha J.
22 Nov 2024
Disliked: Cleanliness
Almost perfect
I was pleased with the location and ease of the entry to the home. I appreciated the ada accommodations as my husband is in a wheelchair. The house was spacious and accommodated my family of 5 well. The location was pretty good, we were approx 10 mins from our venue. My biggest compliant was cleanliness. Upon walking in, the home appeared to be clean but I'm a real stickler for a fresh smelling home. This place had more of an old, stale smell. Next there was mold in the downstairs bathroom and the master, and a sewer smell coming from the downstairs bathroom. There were strands of hair in all the bathrooms and on the towels and also found a few hairs on the master bed sheets and in the closet. Honestly it appeared that whomever cleaned the home either A. Didn't have enough time to clean properly or B. They havent had any guest in a while & someone just did a quick walk through to make sure the house was "presentable" vs. actually cleaned properly. The master was colder than the rest of the house and made for an uncomfortable night's sleep. Thank God I take my own linens & towels with me whenever I travel, otherwise, I probably would have not completed my stay. I did reach out to the manager; he was very responsive & apologetic, even invited us to stay again but he did not offer anything like a partial refund of the cleaning fee or a complimentary night. For me, that would have shown a little more customer care. On the fence of if I would stay here again.
Keisha J.
Stayed 2 nights in Nov 2024