2/10 Terrible
Rodrigo
22 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a reservation through Expedia. The overnight front desk person charged me again. Trying to explain I had already paid for he said Expedia is a third party and has nothing to do with the hotel and if I want to I have to call them to resolve it myself. As I tried to show my reservation he started yelling and swearing in front of my 14 years old son and another guest. I told him I need to speak to management he said he was the manager and he said he would call the police which I could not understand because he was the one yelling. The police came (his friends) and told me I need to leave per property owner. It was 12am and the police officer would not hear my side of the issue. And the “Sargent Green” was rude and said he does not want to hear what I have to say. I’ve been all around the world and the US and haven’t seen or experienced nothing like that. Even my kid could not figure it out what es happening. STAY AWAY FROM THEM. It far from a hotel or hotel or hotel service. Very scaring!!!
Rodrigo
Stayed 1 night in Aug 2024