4/10 Poor
Wayne
Travelled with family and small children
22 Aug 2024
Disliked: Cleanliness, property conditions & facilities
This property was once really nice, and while the lobby has been mostly maintained, the same cannot be said about the floors above.
The corridors are dark, the carpet is stained, and the walls even have marks all over them as well as some poorly repaired holes. Our rooms had hair in one of the beds, holes in the walls of a bathtub, dank and musty smells. We felt nothing like we did on our previous trip 5 years earlier.
The draw of this location is that it is right on the beach. But it is not worth it. We'd much rather drive some distance than to return here in its present condition.
In addition, we were there as hurricane Beryl was approaching. Even after the city issued an emergency evacuation, the hotel was refusing to let guests check out without charging them the full cost. When we questioned why that was, a staff member told us that the owner ordered staff to stay on the premises during the hurricane or they would be removed from the schedule and go unpaid for several weeks.
We were fortunate to have paid for the insurance through Expedia so that we could be rebooked at a safe location inland. We hated that others were not so lucky, especially the staff who need their jobs.
This is truly the first negative review we have ever left for a property. We are usually very understanding of the struggle it can be to serve guests day in and day out. But we will never come back to this location. Even if they improved the facilities, we wouldn't want to profit that owner.
Wayne
Stayed 5 nights in Jul 2024
