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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property

Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free pool cabanas, pool umbrellas
View from room
4 bars/lounges, swim-up bar, poolside bar, beach bar
Private beach, free beach cabanas, sun-loungers, beach towels
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • On private beach
  • Hot tub
  • Housekeeping
  • Air conditioning

Explore the area

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Mazagua Aquatic Park
    ‪3 min drive‬
  • Witches Beach
    ‪4 min drive‬
  • Marina Mazatlan Golf Course
    ‪6 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪29 min drive‬

Room options

View all photos for Master Suite

In-room dining

Master Suite

  • 39 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, Ocean View

  • 90 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

Pueblo Bonito Mazatlan - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Kids pool
4.5 out of 5, Wonderful, (1005)
The price is NZ$651
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Pueblo Bonito Mazatlan - All Inclusive

About the area

Mazatlán

With a stay at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive in Mazatlán (Cerritos), you'll be within a 15-minute drive of Cerritos Beach and Mazagua Aquatic Park. .This all-inclusive property is 8.1 mi (13 km) from The Mazatlan Malecón and 9.7 mi (15.6 km) from Mazatlán Aquarium.

What's nearby

  • Mazagua Aquatic Park - 3 min drive
  • Witches Beach - 4 min drive
  • Mazatlan International Center - 8 min drive
  • Galerias Mazatlan - 10 min drive
  • Cerritos Beach - 11 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 29 min drive

Restaurants

  • ‪Kelly's Bar - ‬5 min walk
  • ‪The Bistro - ‬4 min walk
  • ‪Playa Brujas - ‬18 min walk
  • ‪La Cordeliere - ‬7 min walk
  • ‪El Seis Coffee House and Bakery - ‬7 min drive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Mazatlán property provides complimentary wireless Internet access. LED televisions come with premium satellite channels and pay movies. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 378 guestrooms, featuring kitchenettes with refrigerators and stovetops. Your pillowtop bed comes with down comforters and premium bedding. LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and separate sitting areas.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at La Cordeliere, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges.

Featured amenities include a business center, express check-in, and express check-out. Free valet parking is available onsite.
La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Emerald Grill - Onsite restaurant. Open daily.
Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Deli I and II - This delicatessen serves light fare only. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free local area shuttle

Food and drink

  • 5 restaurants
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • La Cordeliere
  • The Bistro
  • Emerald Grill
  • Sunset Grill
  • Deli I and II

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Sauna
  • Shopping
  • Snorkelling
  • A hot tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Corner/local shop
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • LED TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchenette
  • Microwave
  • Fridge
  • Stovetop

More

  • Access via exterior corridors
  • Connecting rooms available
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1004 reviews
Rating 8 - Good. 231 out of 1004 reviews
Rating 6 - Okay. 98 out of 1004 reviews
Rating 4 - Poor. 43 out of 1004 reviews
Rating 2 - Terrible. 32 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Gladis

Travelled with group
Disliked: Property conditions & facilities, room comfort
Habitaciones con mobiliario muy anticuado, le falta mantenimiento a hotel
Stayed 2 nights in Nov 2024

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice a clean and the staff was very kind and polite.
Stayed 6 nights in Oct 2024

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Luis Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Fue una buena experiencia. Es un hotel muy lindo y agradable. Tiene mucha vegetación. Habitaciones grandes, camas cómodas. Se ve que tiene sus años, sin embargo, es muy cómodo y se encuentra en excelentes condiciones. Las habitaciones tienen detalles anticuados, tal vez podrian hacer una remodelacion, aunque el estilo del hotel, no es contemporáneo, asi que tampoco es que este mal. Los carritos tardan en pasar. Es pedirlos con mucha anticipación. La comida esta bien. Pero en mi opinión falta variedad. Algunas bebidas estaban muy dulces, pero eso yo creo es percepción muy personal.
Stayed 2 nights in Oct 2024

10/10 Excellent

Timothy Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I commend management for their devotion to customer service during our stay (Martin, Olympio, the Cardeliere manager/trainer, and the manager in charge during our checkout). This hotel is very big but very outdated. We had to ride in golf carts to get from point A to point C, which could be a nuisance at times. We had several hiccups during our stay including ants in our room and in common areas, no available toothbrushes for guests, and the smell of sewer in our bathroom. Nonetheless, the employees are top-notch, and we received phenomenal customer service. Their spa services were beyond our expectations. I was not vastly impressed with the restaurants. They moved the sushi restaurant to the bar near the hotel lobby, which we found to be inconvenient to guests as they didn’t have enough seating. One night we attempted to have dinner there and the wait was 40 minutes yet there was space for tables and chairs in some areas. The Cardeliere had an Italian night however, their food was less than appetizing for our taste. Also, be aware of the women sitting at the hotel's entrance who will try to get you to attend a breakfast to sell a timeshare. If you don’t attend, they refuse to give you a $20 refund that is paid (which happened to us due to an unforeseen circumstance). Furthermore, they don’t have any bottled water in the rooms, and you must walk or ride (in a golf cart) to a restaurant for water. Lastly, Kelly’s Bar should have more tables for additional seating.
Stayed 6 nights in Sep 2024

10/10 Excellent

Jeyleen, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Sure
Stayed 1 night in Oct 2024

10/10 Excellent

ALEXANDROS ANASTASSIOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attention, nice natural environment and upkeep.
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property, the staff is amazing.
Stayed 4 nights in Sep 2024

2/10 Terrible

Daniela

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware, what used to be a great location has lost its touch. Brown water from The showers, unfriendly staff, not very many open food places and the food not very good at all. Definitely wouldn’t come Back again
Stayed 3 nights in Sep 2024

10/10 Excellent

Richard R.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining
Stayed 4 nights in Jun 2024

8/10 Good

Hugo

Stayed 3 nights in Aug 2024

8/10 Good

Irene

Stayed 3 nights in Aug 2024

4/10 Poor

Emilio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nos cortaron el todo incluido a la las 12 del día, si te dan la habitación a las 16 horas, debería ser hasta esa hora
Stayed 1 night in Sep 2024

10/10 Excellent

George

Stayed 1 night in Sep 2024

10/10 Excellent

Jorge

Stayed 2 nights in Sep 2024

10/10 Excellent

Brandon

Stayed 1 night in Aug 2024

10/10 Excellent

Eva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Aug 2024

10/10 Excellent

Carlos Alberto

Stayed 2 nights in Jul 2024

10/10 Excellent

Antonio

Travelled with partner
all staff were very helpful service was excellent Jose from the swimming pool bar was excellent he prepared good drinks.we definitely comeback,
Stayed 4 nights in Jun 2024

6/10 Okay

Jesus

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Laura Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Laura Brigitte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very friendly staff
Stayed 5 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Massive classic resort!! Top quality amenities
Stayed 7 nights in May 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024